Call 21112178893011241 2026-09-09 · Ronak Mehta · 5:37
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | Interested | full conversation 62 turns, clean transcript (0% inaudible) | Hindi | 62 | customer_led (campaign_name:medium) |
Audio: clear: The audio is clear with minimal background noise.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
6.5/10
short or unclear
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
2
/4 flags
MOQ: None MT None
material: SS 409, SS 403, SS 439
3 · Supply
US
not_in_stockyard
Agent confirmed HR is in stock in Pune for immediate delivery, but needs to check stock for CR grades.
4 · Sentiment
the CUSTOMER
+0.73
confidence high · +10/−0
from 18 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Discovery (5 Qs, woven naturally)
Agent only asked about monthly quantity, missing all other discovery questions like end-use, current brands, and payment terms.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−1.5 pts
Revalidate every field
Agent confirmed product, dimensions, and delivery location, but did not revalidate the initial quantity or the required timeline.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
objection
The customer raised 1 objection
you did not answer:
check_with_manager
But I'll have to confirm with sir once what the status is.
did well
Opener acknowledges platform submission
Yes, you were searching for some HRPO sheets.
Closure with price & timeline
I will check that and give you a quotation in two hours.
Summary
The customer responded to a platform inquiry for a small quantity of HRPO. The agent identified the initial quantity was below MOQ, but discovered the customer has larger, recurring needs for HR, CR, and Stainless Steel for their plant in Pune. The customer's main request was for a daily price list, which the agent handled by explaining market volatility and pushing for a specific quote. The call ended with the customer needing to check with their manager and the agent promising to follow up on WhatsApp.
Coaching
When the customer revealed a larger requirement, you missed the opportunity to ask discovery questions about their end-use and current suppliers, which would have helped you build a stronger, more tailored value proposition.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Yes, you were searching for some HRPO sheets. The agent correctly opened by referencing the customer's activity on the platform. |
| CL2 Revalidate every field | 3 | partial | 3 | 1.5 | Can you tell me the attributes once? You needed 1.6 by 1500 by 2500, right?... And where will the delivery be for this? Agent confirmed product, dimensions, and delivery location, but did not revalidate the initial quantity or the required timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 1 | 0.0 | what will be your quantity in all this, for each one? Agent only asked about monthly quantity, missing all other discovery questions like end-use, current brands, and payment terms. |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | I will check that and give you a quotation in two hours. Agent clearly committed to providing a price quotation within a specific timeline. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | In Pune, we have our stockyards. In HR, you will get it immediately and you will get the best... you won't get a better competitive price than us in the market. Agent did not re-pitch the entire portfolio, but reinforced relevant USPs (speed, price) for the customer's specific location and product. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | handled | we just need the everyday price. We will have that requirement in between, in fifteen days, in a month... |
Sir, daily... I can't share the daily charges like that because I can tell you the ranges... Try doing a transaction once, sir. five-पांच ton लेके देखिए मेरे साथ भी। |
| check_with_manager | mishandled | But I'll have to confirm with sir once what the status is. |
Sure, sure, sure. I'll ping you on WhatsApp, sir. Okay? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.584 | 130.9s | 93.1s | 113.0s | 45.6s | 268.6 | 0 | 30 | 32 | 18 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.0s
Hello.
हेलो
agent
5.5s
Hello, good morning. Ronak Mehta speaking from JSW One.
हेलो, गुड मॉर्निंग रौनक मेहता बात कर रहा हूं JSW One से।
customer
7.9s
Yes, tell me sir.
जी बोलिए सर।
agent
8.6s
Yes, you were searching for some HRPO sheets.
जी आप कुछ HRPO शीट्स के लिए कुछ आप सर्च कर रहे थे।
customer
11.1s
Sir, can I know its price?
सर उसका प्राइस मैं जान सकता हूं क्या?
agent
12.9s
Can you tell me the attributes once? You needed 1.6 by 1500 by 2500, right?
आपका एट्रीब्यूट्स एक बार बता देंगे? 1.6 by 1500 by 2500 चाहिए था आपको ये?
customer
16.3s
Correct, correct.
बराबर, बराबर।
agent
17.4s
Okay. And your quantity is very low, sir. Our minimum is 5 tons MOQ.
ओके। और आपका क्वांटिटी बहुत कम है सर। हमारा मिनिमम इस 5 टन्स एमओक्यू है हमारा।
customer
20.9s
Minimum 5 tons?
मिनिमम 5 टन?
agent
22.1s
Yes sir.
यस सर।
customer
22.9s
Oh my god.
ओह माय गॉड।
agent
23.8s
Yes. I can get four... at one time, I can get up to four done. For the rest... for the rest, do you think you have a huge requirement in HR sheets?
यस। मैं चार एक टाइम पे चार तक करा सकता हूं। बाकी तो फिर बाकी एचआर शीट्स में आपको लगता है ह्यूज?
customer
28.8s
Look sir, I need it in HR, I need it in CR, then SS 409, SS 403.
देखिए सर, मुझे एचआर में लगता है, सीआर में लगता है, देन एसएस 409, एसएस 403.
agent
32.3s
Okay.
ओके।
customer
32.7s
SS 439, meaning this is our requirement.
एसएस 439, मतलब ये हमारा रिक्वायरमेंट है।
agent
35.0s
So this, I mean, I can cater to you sir, but what will be your quantity in all this, for each one?
तो ये मतलब आई कैन केटर यू सर, बट आपका क्वांटिटी कितना रहेगा इस सब में, एक-एक का?
customer
38.4s
For each one, sir, it will be 10 tons.
एक-एक का सर 10 टन रहेगा।
agent
40.0s
I can give the prices. Right now sir, if you... if you have the requirement right now, and you take it, in the next two days, the pricings are going to increase by two to two and a half rupees.
दे सकता हूं प्राइसेस। अभी सर है ना, अगर आप अगर अभी रिक्वायरमेंट अभी है, आप ले लेते हैं, नेक्स्ट दो दिन में है ना प्राइसिंग्स जो है दो से ढाई रुपए बढ़ने वाले हैं।
customer
44.6s
Yes.
जी।
agent
45.2s
Okay? So if you procure and keep it, I will quote you the best price for all of them.
ओके? तो अगर प्रोक्योर करके रख लेते हैं, तो मैं आपको बेस्ट प्राइस कोट कर देता हूं सबका।
customer
48.8s
Hmm.
हम्म।
customer
50.4s
Okay sir, I will connect once, but as of now, we just need the everyday price. We will have that requirement in between, in fifteen days, in a month, so our...
ठीक है सर, मैं एक बार मतलब कनेक्ट करूंगा, लेकिन जैसा अभी हमें एवरीडे का हमें खाली प्राइस चाहिए। अभी वो रिक्वायरमेंट तो करेंगे ही हम बीच में पंद्रह दिन में, एक महीने में, तो हमारा...
agent
55.1s
On an everyday basis, the market is very volatile. Okay? Every evening, prices are changing twice a day. In the last one week, the pricings have increased by three to four rupees, sir.
एवरीडे पे ना, द मार्केट इज वेरी वोलेटाइल। ओके? हर शाम को, हर दिन में दो बार प्राइसिंग्स चेंज हो जा रहे हैं। पिछले एक हफ्ते से तो तीन से चार रुपए प्राइसिंग्स बढ़ गई है सर।
customer
101.1s
Yes.
यस।
agent
101.6s
So now, when you, when you have to purchase, then at that time...
तो अभी जब आपका, जब आपको परचेस करना रहेगा तभी का...
customer
104.2s
It's like that, sir. No, I mean we needed the everyday price and we purchase twice a month. Once in fifteen days and once in a month, that's how our cycle works.
वैसा है सर। नहीं मतलब हमें एवरीडे का प्राइस चाहिए था और हम वैसा है मंथ में दो बार परचेस करते हैं। पंद्रह दिन में एक बार और एक महीने में एक बार, ऐसा हमारा राउंड में चलता है।
agent
108.8s
So are your dates fixed? So that I can connect with you two days before that time and we can close it like that. What I'll do is, I'll raise a PI. I'll ask them to put it on hold for 24 hours or something like that, I can do that a bit from my end.
तो आपका डेट्स कोई फिक्स है क्या? दे तो मैं आपको उस टाइम पे दो दिन पहले कनेक्ट करके वैसे हम क्लोज कर सकें। मैं क्या करूंगा, पीआई रेज कर दूंगा। आगे मैं होल्ड करने बोल दूंगा एक 24 आवर्स का ऐसा कुछ करके मैं कर सकता हूं थोड़ा मेरे एंड से।
customer
115.2s
Can you share the daily price? Otherwise, if you take some separate charge or something, I could have provided support.
डेली का, डेली का प्राइस शेयर कर सकते हैं क्या? नहीं तो ऐसा कुछ अलग से आप कुछ चार्ज वगैरह लेंगे तो मैं सपोर्ट देता था।
agent
118.2s
Sir, daily... I can't share the daily charges like that because I can tell you the ranges. That if you are looking at coils in HR, it's between 61 to 61500, 62000.
सर डेली का, डेली का चार्जेस तो ऐसे शेयर नहीं कर सकते क्योंकि मैं रेंजेस बता सकता हूं मैं आपको। कि भाई अगर एचआर में अगर आप कॉइल्स पे देख रहे हैं तो 61 से लेके 61500, 62000 के बीच में रहता है।
customer
124.2s
Yes.
जी।
agent
124.9s
It stays like that.
वैसा ही रहता है।
agent
126.3s
Okay? And try doing a transaction once, sir. Try taking five tons each with me. If you find it right, you can continue like that, right?
ओके? और एक बार ट्रांजैक्शन करके देखिए ना सर। पांच-पांच टन लेके देखिए मेरे साथ भी। बाकी आपको सही लगे तो आप वैसे कंटिन्यू कर सकते हैं ना?
customer
131.0s
It's done in HR, like in CR, I mean different different...
एचआर में हो गया, जैसे सीआर में मतलब अलग-अलग...
agent
133.4s
You need different grades in CR?
अलग-अलग ग्रेड में चाहिए सीआर में?
customer
134.9s
Yes, I mean 409, 403.
हां, मतलब 409, 403.
agent
137.3s
What you do, sir...
आप मुझे क्या करें सर...
customer
138.1s
Yes.
जी।
agent
138.4s
Yes, for you... so on the spot, how it is, sir, I will check that and give you a quotation in two hours.
हां, आपको तो तो ऑन द स्पॉट कैसा होता है सर, वो चेक करके मैं आपको दो घंटे में आपको कोटेशन दे दूंगा।
customer
141.5s
And whatever is available with us in stock.
और जो अवेलेबल रहेगा हमारे पास स्टॉक में।
agent
143.6s
And where will the delivery be for this?
और आपका डिलीवरी कहां पर रहेगा ये?
customer
145.0s
This will be in Pune itself, our Pune plant.
ये पुणे में ही रहेगा हमारे, पुणे प्लांट।
agent
146.6s
In Pune, we have our stockyards. In HR, you will get it immediately and you will get the best... you won't get a better competitive price than us in the market.
पुणे में हमारा हमारा स्टॉकयार्ड्स है। एचआर में तो तुरंत मिल जाएगा और आपको बेस्ट हमसे बेस्ट कॉम्पिटिटिव प्राइस मिलेगा ही नहीं आपको मार्केट में।
customer
151.7s
So okay sir, I'll just... I'll have a word about this, but what was our requirement? Our, I mean, I mean, we have a requirement only once a month for purchase. And whatever...
तो ठीक है सर, मैं एक बार थोड़ा सा कैसा है मैं बात-वात कर लेता हूं इस बारे में, लेकिन हमारी रिक्वायरमेंट क्या थी? हमारी मतलब मतलब मंथ में एक ही बार रिक्वायरमेंट रहती है परचेस के लिए। और जो भी...
agent
156.9s
Have you already made that purchase, or is it still pending for this month?
अभी वो परचेस आपने कर लिया है, बाकी है अभी आपका ये मंथ का?
customer
159.2s
This month's is still pending. But I'll have to confirm with sir once what the status is. But...
ये मंथ का तो बाकी है। लेकिन अभी वो सर से एक बार कन्फर्म करना पड़ेगा क्या स्टेटस है। लेकिन...
agent
202.3s
Okay.
ओके।
customer
202.8s
We need the daily price, sir.
डेली का हमें प्राइस चाहिए सर।
customer
204.3s
Can you provide that, what the daily price is?
क्या वो आप प्रोवाइड कर सकते हैं क्या डेली प्राइस क्या है?
agent
206.0s
Sir, but what will you do with it? The daily price... what do you have to do? I mean, if you tell me, I can help you out accordingly.
सर बट आप उसका करेंगे क्या? डेली प्राइस का आप आपको क्या करना है? मतलब आपको बताएंगे तो मैं आपको हेल्प आउट करूं वैसे।
customer
209.9s
Now, I mean, how much the price is increasing, what is happening, I wanted to know that a bit.
अभी प्राइस मतलब कितना बढ़ रहा है, क्या हो रहा है, वो थोड़ा जानना था।
agent
212.2s
The price is increasing, sir. Let me tell you, the price is only increasing. Okay? On 11th September, it's going to increase by another two rupees. Right now it's 61,000 for a coil, okay, approximately. So the price is going to go up by two rupees. And the market is going to increase now.
प्राइस बढ़ रहा है सर। आपको बता दूं, प्राइस बढ़ ही रहा है। ओके? 11 सितंबर को दो रुपए और प्लस होने वाला है। अभी 61,000 है ना कॉइल का, ओके, एप्रोक्सीमेटली। तो प्राइस दो रुपए अप ही होने वाला है। और मार्केट अभी बढ़ने ही वाला है।
customer
220.0s
It increases by two rupees.
दो रुपए बढ़ते हैं।
agent
221.2s
Yes, yes, yes.
यस, यस, यस।
agent
222.7s
I'm telling you this, now all the distributors, traders have also started stocking up. Because from the plant itself, the raw material, the coking coal, its price has increased by 30-40%.
आपको ये बता रहा हूं, अभी सारे डिस्ट्रीब्यूटर, ट्रेडर्स ने भी स्टॉक करना स्टार्ट कर दिया है। क्योंकि जो प्लांट से ही जो है रॉ मटेरियल, जो कोकिंग कोल होता है ना, उससे 30-40% प्राइस बढ़ गया है।
customer
229.1s
Okay. Okay sir, I will call you back. What the requirement is from sir, I will ask that once. Right? Which sheet and what quantity is needed.
ठीक है। ठीक है सर, मैं आपको कॉल बैक करता हूं। सर से क्या रिक्वायरमेंट है, वो मैं एक बार पूछ लेता हूं मैं एक बार। है ना? कौन सी शीट में कितनी क्वांटिटी चाहिए।
agent
233.3s
Now, now, now purchase, if it's an exact purchase, today is the 9th, so if you can do it, I will punch it, raise the PI. You can make the payment.
अभी अभी अभी परचेस एग्जैक्ट परचेस है, तो आज 9 तारीख हो ही रही है, तो कर सकते हैं तो मैं कैसे पंच कर दूंगा, पीआई रेज कर दूंगा। कर देना आप पैसे पेमेंट।
customer
237.7s
Right?
है ना?
customer
238.3s
Okay, I'll connect with sir once about this.
ठीक है ना, मैं एक बार सर से कनेक्ट करता हूं इस बारे में क्या है।
agent
240.2s
Sure, sure, sure. I'll ping you on WhatsApp, sir. Okay? And what is your name?
श्योर, श्योर, श्योर। मैं आपको WhatsApp पे पिंग कर देता हूं सर। ठीक है? और आपका नाम क्या है?
customer
243.0s
Shubham Ambade.
शुभम अंबाडे।
agent
244.4s
Shubham, yes. Okay. I'll ping you. Okay?
शुभम, यस। ठीक है। मैं आपको पिंग करता हूं। ठीक है?
customer
246.6s
Okay.
ठीक है।