21112178979248341 · Call

Call 21112178979248341 2026-09-19 · Ronak Mehta · 4:53

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
MSME_IS_India_ProductOpps_PROG_261225	General Enquiry	full conversation 67 turns, clean transcript (0% inaudible)	Hindi	67	customer_led (campaign_name:medium)

Audio: clear: The conversation is a clear code-mixed exchange between Hindi and English.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

7.5/10

short or unclear

USP relevance: matched

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

out_of_stock

CR is also going out of stock quite a bit.

4 · Sentiment

the CUSTOMER

0.05

confidence high · +24/−20 from 41 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−1.5 pts Revalidate every field Agent revalidated product, quantity, location, and timeline, but did not confirm the specific width.

How ankit mistry did it on a 10.0/10 call —

you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.

−1.0 pts Discovery (5 Qs, woven naturally) Agent asked about monthly tonnage and current brand, but missed end application, JSW share, and payment terms.

How ankit mistry did it on a 10.0/10 call —

And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?

habit You did 72% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.

did well

Opener acknowledges platform submission

Yeah, good morning. I'm Ronak Mehta from JSW One. Uh you were searching something for EMNS CR sheets?

Closure with price & timeline

the prices that were running yesterday were running at 76 to 77, sir...Should I call you on Monday then?

Summary

The customer inquired about 3mm CR sheets after using the platform, with a monthly requirement of 5-6 tons. The agent quoted a recent price of 76-77/kg, which the customer objected to, stating their current JSW price is 71/kg. The agent explained market volatility and confirmed the price was delivered. As the customer's immediate need was already fulfilled, the agent set a follow-up call for Monday to quote on the next requirement, noting that CR stock is currently volatile.

Coaching

Your talk time was very high (72%). Focus on asking more discovery questions about the customer's business and end-use to build rapport before discussing price and stock.

Missed: CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
CL1 Opener acknowledges platform submission	2	pass	–	2.0	Yeah, good morning. I'm Ronak Mehta from JSW One. Uh you were searching something for EMNS CR sheets? The agent correctly opened by referencing the customer's activity on the platform.
CL2 Revalidate every field	3	partial	4	1.5	what is the dimensions?...five-six tons...And which is your region?...Is there a plan to purchase, or next week, how is it? Agent revalidated product, quantity, location, and timeline, but did not confirm the specific width.
CL3 Discovery (5 Qs, woven naturally)	2	partial	2	1.0	How much is it monthly for you?...Which material do you take now, which brand do you take? Agent asked about monthly tonnage and current brand, but missed end application, JSW share, and payment terms.
CL4 Closure with price & timeline	2	pass	–	2.0	the prices that were running yesterday were running at 76 to 77, sir...Should I call you on Monday then? Agent provided a recent price, explained the need for a live quote, and committed to a specific follow-up time.
CL5 No unnecessary re-pitching	1	pass	–	1.0	You will get it in HR sheets, sir. When the customer asked about a different product (heavy thickness), the agent correctly directed them without re-pitching the entire portfolio.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
price	handled	I get JSW's material only, sir, but I am getting it for 71.	Exactly, right, sir. Now, like, drastically there have been differences of four to five rupees.
send_price_will_think	handled	You keep me pinged, my next inquiry, I will float it to you, you give the rate.	Should I call you on Monday then?

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.724 heavy	160.1s	60.9s	72.0s	45.8s	149.9	0	35	32	19

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

agent

5.0s

Hello?

customer

6.2s

Hello.

agent

7.2s

Yeah, good morning. I'm Ronak Mehta from JSW One. Uh you were searching something for EMNS CR sheets?

customer

12.4s

Yes sir.

agent

13.4s

Yes. Uh so like what is the dimensions?

customer

16.4s

Actually this is the last thickness 3 mm or more than 3 mm is also available?

agent

20.3s

This is the last one sir.

customer

22.1s

Okay.

agent

22.8s

Point, yes.

customer

23.5s

I just I just

agent

24.5s

Point three to yes, speak.

Point three to yes, बोलिए.

customer

26.0s

Uh, meaning, I just saw yours that you do this in B2B, and in retail too. That's why I had a requirement, so I thought let's check it once. We have multiple orders monthly.

अह मतलब जस्ट मैंने आपका वो देखा की आप मतलब B2B में ऐसा करते हैं रिटेल में भी। That's why मैं मेरा एक requirement था तो मैं बोला एक बार चेक करके देख लेते हैं। Multiple orders रहते हैं हमारे monthly.

agent

34.2s

How much is it monthly for you?

Monthly कितना रहता है आपका?

customer

35.8s

For us, the thickness you have in points, actually for us it comes in gauges, you have given it in points. Okay. So according to that, my order is for five-six tons.

हमें point में जो आपका thickness है, actually gauges में हमारे में आता है, आपने point में दिया हुआ है। Okay. तो उसके हिसाब से जो है सो पांच छे टन का आर्डर रहता है मेरा।

agent

42.2s

Our MOQ is a minimum of five tons for every SKU. Okay? So

हमारा MOQ minimum पांच टन रहता है every SKU का। Okay? So

customer

45.2s

Monthly.

agent

46.0s

No no, one SKU, if suppose you are looking for some thickness in 3 mm, okay? So

नहीं नहीं, हम एक SKU अगर मानो आप 3 mm में कोई thickness देख रहे हैं, okay? So

customer

49.2s

So I'll have to place a minimum order of five tons.

तो minimum पांच टन का आर्डर देना पड़ेगा।

agent

51.2s

Minimum minimum is five tons.

Minimum minimum पांच टन रहता है।

customer

53.0s

Okay okay. And what will be the rate for this, sir?

Okay okay. और rate क्या रहेगा सर इसमें?

agent

55.0s

Sir, now the rates have to be checked live because the prices have become very volatile and CR

सर अभी rates live चेक करना पड़ता है क्योंकि अभी prices बहुत volatile हो गयी है और CR

customer

58.3s

For now

अभी का

agent

59.0s

CR is also going out of stock quite a bit. The prices that were running yesterday were running at 76 to 77, sir.

CR काफी out stock भी हो रहा है। अभी जो कल जो prices कल चल रही थी, वो 76 to 77 चल रही थी सर।

customer

104.0s

Hmm hmm.

हम्म हम्म।

agent

105.0s

Okay for JSW Prime make.

customer

106.9s

Okay.

agent

107.5s

Yes. What, which one do you

Yes. What आप कौनसा

customer

108.7s

76 to 77.

agent

110.0s

Yes yes. Hmm hmm hmm hmm.

Yes yes. हम्म हम्म हम्म हम्म।

agent

112.2s

Which material do you take now, which brand do you take?

अभी कौनसा material लेते, कौनसा brand का लेते हैं आप?

customer

114.8s

I get JSW's material only, sir, but I am getting it for 71.

मेरे पास JSW का ही माल आता है सर, लेकिन 71 में आ रहा है मेरेको।

agent

118.2s

From when is this rate, sir?

ये कभी का rate है सर आपको?

customer

119.8s

It must be from last week, all that.

Last week का रहेगा, वही सब।

agent

121.2s

Exactly, right, sir. Now, like, drastically there have been differences of four to five rupees. Region-wise also, sir

Exactly ना सर। अभी like drastically four to five rupees का differences आए हुए हैं। Region wise भी सर

customer

125.2s

Is it for delivery, for five tons?

Delivery का रहता है पांच टन का?

agent

127.0s

Uh, one delivery, one delivery.

अह एक delivery, one delivery.

customer

128.5s

No, is it delivered to the door or

नहीं, door तक पहुंचा के रहता है की

agent

130.2s

Yes yes, FOR, FOR, FOR.

हां yes, FOR, FOR, FOR.

customer

131.6s

It's FOR.

FOR रहता है।

agent

132.5s

FOR, it's FOR. Okay? For the rest, I have to check region-wise. In some regions, uh, in comparison to north-south, sometimes there is a difference of one to one and a half rupees.

FOR, FOR रहता है। Okay? बाकी फिर मुझे region wise चेक करना पड़ता है। कोई कोई region में uh north-south के comparison में कभी कभी एक डेढ़ रूपए का फर्क भी आता है।

customer

138.5s

Hmm hmm hmm hmm.

हम्म हम्म हम्म हम्म।

agent

139.6s

Yes. And which is your region?

Yes. और आपका कौनसा है region?

customer

141.2s

Ours is in Maharashtra, Thane.

Maharashtra में है हमारा, Thane.

agent

143.0s

It's in Maharashtra, right? In Thane?

Maharashtra में है ना? Thane में?

customer

144.5s

Yes.

agent

145.0s

You will get it from Taloja, sir.

आपको तो एक Taloja से मिल जाएगा सर।

customer

147.0s

Hmm hmm hmm hmm.

हम्म हम्म हम्म हम्म।

agent

148.2s

Okay. Right now, is this a requirement for you now? Is there a plan to purchase, or next week, how is it?

Okay. अभी अभी requirement, ये requirement है क्या आपको अभी? Purchase का plan है या फिर next week में, कैसा है?

customer

152.2s

It will be for next week, I think. Now, this number that I got, if I call on this, will I speak to you or someone else?

Next week का रहेगा मेरे हिसाब से। अभी ये number जो मुझे आया, इसपे अगर बात करूंगा तो आपसे बात होगा या किसी और से होगा?

agent

156.2s

No, this is system-generated. I will ping you from my WhatsApp. Okay? So on that, whenever you have a requirement, just let me know one or two days in advance. Delivery takes two to three days.

नहीं, ये system generated है। मैं आपको ना ping करता हूं मैं अपने WhatsApp से। Okay? तो उसपे आप जब भी आपको requirement रहेगा ना, just मुझे एक दो दिन पहले बता दीजिए। Delivery में दो से तीन दिन लगता है।

customer

202.2s

Okay okay sir.

agent

203.2s

So, the rates at that time, suppose if they have even reduced after Ganpati, then the live rates, I will punch on that and send you the invoice. So you

तो मैं उस टाइम के जो rates रहेंगे, मान लीजिए अगर कम भी हो गया रहेगा after Ganpati, तो जो live rates रहेंगे ना, तो उसपे punch करके मैं आपको invoice भेज दूंगा। तो आप

customer

209.2s

Okay okay. Is there no plan for heavy thickness? 6 mm, 8 mm?

Okay okay. Heavy thickness में कुछ भी plan नहीं है? 6 mm, 8 mm का?

agent

212.0s

You will get it in HR sheets, sir.

HR sheets में मिल जाएगा सर आपको।

customer

214.0s

6 mm, 8 mm.

agent

215.2s

6 mm, 8 mm will be available, right?

6 mm, 8 mm मिल जाएगा ना?

agent

216.5s

Yes, you will get it in HR. You will also get plates, there are plates up to 25 mm.

हां, HR में मिल जाएगा। Plates भी मिल जाएंगी, 25 mm तक की plates है।

customer

220.0s

Okay okay, not an issue. I will then, you ping me on WhatsApp, I will send you my requirement.

Okay okay, not an issue. मैं फिर आपको, मुझे आप WhatsApp पे ping करके रखो, मैं मेरा requirement डाल देता हूं आपको।

agent

224.2s

That's fine. You send it to me, but currently this is not a purchase, right?

चलेगा। मुझे आप भेजिए but अभी current में तो ये purchase नहीं है ना?

customer

226.5s

No, right now, put this on hold. You are saying five tons, my lot has already arrived from somewhere. Meaning, there's no point in increasing the inventory that much.

नहीं, अभी अभी इसको, इसको hold कर दीजिए ना। अभी पांच टन का आप बोल रहे हो, मेरा already lot आ चुका है कहीं से। मतलब वो inventory उतना बढ़ा के कोई मतलब नहीं है।

agent

232.2s

Understood, understood, understood.

customer

233.5s

You keep me pinged, my next inquiry, I will float it to you, you give the rate.

मेरेको आप ping करके रखिए, मेरा next जो inquiry रहेगा, तो आपको मैं float कर दूंगा, आप rate दीजिए।

agent

236.8s

Yes, I have sent you the card, okay?

Yes, आपको मैंने card भेज दिया है, okay?

agent

238.2s

Should I call you on Monday then?

मैं आपको छे तो एक Monday को call करूं?

customer

240.2s

Okay, not an issue at all.

agent

241.8s

Yeah, thank you.

customer

242.6s

Thank you.