Call 21112178584754252 2026-08-04 · Sajal Bhaskar · 1:32
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | Does_not_deal_Steel | full conversation 23 turns, clean transcript (0% inaudible) | Hindi | 23 | customer_led (campaign_name:medium) |
Audio: clear: The agent speaks a bit quickly at times, but the audio is generally easy to understand.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: None MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.53
confidence high · +5/−20
from 29 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call was correctly terminated due to a clear MOQ mismatch before any requirement revalidation could occur.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
The agent did not ask any discovery questions, as the customer proactively stated their quantity was too low, disqualifying the lead.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The lead was disqualified on quantity before any discussion of price, stock, or timeline could take place.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
did well
Opener acknowledges platform submission
You had created an account by the name of Ishwari Enterprise on our platform, right? So you must have been looking for something.
No unnecessary re-pitching
You had created an account by the name of Ishwari Enterprise on our platform, right?
Summary
The agent contacted a customer who had created a platform account. The customer was initially confused, but then clarified their monthly requirement is only 0.7-1 ton. The customer was already aware from a previous call that this was below JSW's 5-ton minimum. The agent confirmed this was not possible and politely ended the call.
Coaching
You did an excellent job using the platform account to get past the initial 'not interested'. Once the customer confirmed their quantity is below our MOQ, you correctly ended the call politely and efficiently.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | You had created an account by the name of Ishwari Enterprise on our platform, right? So you must have been looking for something. Agent correctly used the platform activity to re-engage the customer after an initial 'not interested' brush-off. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call was correctly terminated due to a clear MOQ mismatch before any requirement revalidation could occur. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The agent did not ask any discovery questions, as the customer proactively stated their quantity was too low, disqualifying the lead. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The lead was disqualified on quantity before any discussion of price, stock, or timeline could take place. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | You had created an account by the name of Ishwari Enterprise on our platform, right? The agent did not give a generic pitch and instead focused the conversation on the customer's platform activity. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.417 | 16.3s | 22.8s | 52.9s | 3.4s | 301.8 | 0 | 11 | 12 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello.
हॅलो.
agent
1.7s
Hello, I'm speaking from JSW One, greetings sir.
हॅलो, JSW One से बात कर रहा हूं, नमस्कार सर।
customer
4.8s
Uh not interested sir.
अ नॉट इंटरेस्टेड सर।
agent
6.3s
We had spoken before also, sir?
बात हुई थी सर आपके पहले भी जी से?
customer
8.2s
No no no no, it didn't happen. But right now for a month, I am not doing any investing etc., I mean for now I am not doing anything at all.
नहीं नहीं नहीं नहीं हुई। बट अभी एक महीने में कुछ investing वगेरा सब कुछ मतलब फिलहाल तो कुछ कर ही नहीं रहा हूं।
agent
13.7s
Okay, so why did you create an account, sir?
अच्छा, तो आपने अकाउंट क्यों बनाया सर?
customer
15.5s
Which one?
कौनसा?
agent
16.1s
You had created an account by the name of Ishwari Enterprise on our platform, right? So you must have been looking for something.
आपने Ishwari Enterprise करके अकाउंट बनाया था ना हमारे platform पे? तो कुछ देख रहे होंगे।
customer
19.5s
Oh, okay. Okay okay. Are you speaking from Jindal Steel?
अच्छा अच्छा। Okay okay. आप Jindal Steel से बोल रहे हो?
agent
22.1s
Yes, yes.
हांजी हांजी।
customer
22.7s
I thought it was Angel One. Sorry sorry, my bad, my bad.
मैं Angel One समझा। Sorry sorry, my bad, my bad.
agent
25.1s
No problem, no problem.
कोई नहीं कोई नहीं।
customer
26.2s
Yes.
हां।
agent
27.0s
That's what I was thinking, I mean
वही सोच रहा था मतलब
customer
28.0s
Your, yes, I had received a call from your side but my requirement is very small. I mean, I take about seven-eight hundred kilos or up to one ton of material per month.
आपका हां, call आया था आपकी तरफ से बट मेरा requirement छोटा-छोटा ही होता है। मतलब मैं सात-आठ सौ किलो या एक ton का महीने तक का लेता हूं material.
agent
34.5s
Okay okay. Yes, so that is not possible.
Okay okay. हां तो वो तो possible नहीं हो पाता।
customer
36.2s
Your team itself told me that at least five tons is required by you.
आपके team ने ही बताया कि कम से कम पांच ton का चाहिए आपको।
agent
39.2s
Yes yes, that is not possible, that's it.
जी जी, वो possible नहीं हो पाता वही।
customer
40.5s
That's what was discussed with me.
वही बात हुई थी मेरे से।
agent
42.4s
Alright, alright sir, then. Okay.
ठीक है ठीक है सर, फिर तो। Okay.
customer
44.2s
Sorry sorry.
agent
45.1s
No problem.
customer
45.8s
Okay.