Call 34972178332566012 2026-07-06 · dhruv · 4:08
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | General Enquiry | full conversation 41 turns, clean transcript (0% inaudible) | English | 41 | customer_led (campaign_name:medium) |
Audio: clear: There is minor background chatter on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.5/10
no conversation
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: unknown
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.42
confidence high · +33/−5
from 40 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Discovery (5 Qs, woven naturally)
The agent attempted to ask about the business type (1/5), but the customer immediately stated they were just exploring, which prevented any further discovery.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The customer stated they had no actual need, making a price or timeline commitment for the inquiry impossible and inappropriate.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
−1.5 pts
Revalidate every field
The agent revalidated product, dimensions, and location (3/5), but the customer pivoted the call's purpose before quantity or timeline could be confirmed.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
habit You did 84% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener acknowledges platform submission
Uh sir, actually you had raised an inquiry for E250 BR plate, 3/1250/2500 for Pune location, to be delivered at Pune.
No unnecessary re-pitching
So I'll just brief you a bit about the uh portal.
Summary
The customer submitted an inquiry but clarified they were only exploring the platform's capabilities and had no immediate requirement. The agent adapted by providing an overview of the JSW One portal, its product range, and stockyard locations. The call concluded with the agent offering to connect on WhatsApp for future needs.
Coaching
When a customer is just exploring, your pivot to an informational pitch is good. To make it more engaging, break up your explanation with small questions to keep the customer involved, rather than delivering a long monologue.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Uh sir, actually you had raised an inquiry for E250 BR plate, 3/1250/2500 for Pune location, to be delivered at Pune. The agent correctly referenced the specific inquiry the customer had placed on the platform. |
| CL2 Revalidate every field | 3 | partial | 3 | 1.5 | you had raised an inquiry for E250 BR plate, 3/1250/2500 for Pune location, to be delivered at Pune. The agent revalidated product, dimensions, and location (3/5), but the customer pivoted the call's purpose before quantity or timeline could be confirmed. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 1 | 0.0 | what sort of manufacturing are you into or into trading, so that I can you know, serve you in a better manner. The agent attempted to ask about the business type (1/5), but the customer immediately stated they were just exploring, which prevented any further discovery. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The customer stated they had no actual need, making a price or timeline commitment for the inquiry impossible and inappropriate. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | So I'll just brief you a bit about the uh portal. The agent correctly pivoted to explaining the platform's features, which is what the customer was exploring, rather than unnecessarily pitching products. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.841 heavy | 130.2s | 24.7s | 93.1s | 46.8s | 233.2 | 0 | 21 | 20 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.8s
Hello.
agent
2.7s
Hello.
customer
4.0s
Yes.
agent
4.6s
Nikhil ji?
customer
5.7s
Yes.
agent
6.6s
Calling from JSW One MSME, Jindal Steel Works.
customer
9.8s
Yeah, yeah, tell me.
agent
11.1s
Uh sir, actually you had raised an inquiry for E250 BR plate, 3/1250/2500 for Pune location, to be delivered at Pune.
customer
18.0s
Correct, correct, correct.
customer
20.0s
Yeah.
agent
20.3s
So I just wanted to confirm with the quantity and the sizes you're looking for and uh that's why I had called you up sir right now.
customer
25.5s
Got it.
agent
26.0s
And I also wanted a bit of understanding about your business model so that you know, what sort of manufacturing are you into or into trading, so that I can you know, serve you in a better manner.
customer
34.3s
Correct, correct. So actually I was more of exploring the platform. Uhm. In terms of what all things we can order. Uh huh. And right now we are more into you know custom development and more on the IOT side.
agent
44.8s
Okay.
customer
45.5s
So it was more of exploration side from our side.
agent
48.0s
Okay, so it was just an understanding about the application and the portal what how it works and everything.
customer
51.2s
Correct, correct, correct. It was more on that side.
agent
53.2s
So as of now there's no uh actual need or something in the material or something?
customer
56.5s
No, not really.
agent
58.0s
Understood. So I'll just brief you a bit about the uh portal.
agent
59.8s
So basically this is JSW One MSME and we are into online sales of steel on and our parent company is JSW Steel like the name suggests.
customer
104.8s
Okay.
agent
105.2s
And we provide the material, we have our stockyards in Taloja, in Pune, and in Gujarat, all over India to be precise and it's always ready. And in cases of big orders, the material is directly sourced from the JSW Steel plant in Vijayanagar, Dolvi or so sort of locations.
agent
115.0s
And we deal into like all sort of sheet metals ranging from GR1 to uh BGL that's Bare Galvalume, E250, E350, color coated sheets and in form of sheets and coils. All things are available on the portal.
customer
123.0s
Okay.
agent
123.8s
Uh yeah. So whenever you have any sort of requirement, you can just log in the JSW One MSME application and make a random inquiry, not specific about what you are searching for. Uh you will get a call from our side and you can you know obviously at that point of time explain the exact requirement you have so that you get a real time update about the situation, the pricing, about the availability of the material because there are some restrictions over the application which shows a non-serviceability or something like that.
customer
138.5s
Hm.
agent
139.0s
So to override that, you can just make a random inquiry and float it for like about five tons and once you get a call from our side, you can obviously at any point of time explain us the entire thing so that you know we can guide you accordingly.
customer
147.2s
Noted, noted, fine.
agent
148.5s
And also what will I do is I'll just... is the same number on WhatsApp, sir?
customer
151.2s
Sorry?
agent
152.0s
Is the same number on WhatsApp?
customer
153.2s
Yeah, yeah.
agent
154.0s
So what will I do is I'll just WhatsApp you from my personal number. This is the number of the company from which I'm calling, this is a hotline, you can't call me back on this. So you can just drop a WhatsApp to me also. So if you want I can also guide you with the pricing part or something like that.
customer
163.2s
Sure, sure, definitely.
agent
164.8s
Perfect sir. I'll just ping you right away then.
customer
166.8s
Okay.
agent
167.8s
Okay sir. Thank you.
customer
169.0s
Thank you, thank you.
agent
170.2s
Yeah.