Call 21112178877134712 2026-09-07 · Ronak Mehta · 2:45
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | Interested | full conversation 35 turns, clean transcript (0% inaudible) | Hindi | 35 | customer_led (campaign_name:medium) |
Audio: clear: There is minor background noise, but it does not significantly impact transcription quality.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.5/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.74
confidence high · +10/−0
from 15 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Closure with price & timeline
Agent promised to check and revert but did not provide a price, confirm stock, or commit to a specific timeline for the follow-up.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
−1.5 pts
Revalidate every field
Agent confirmed product, quantity, and location, but did not ask about the required delivery timeline.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−1.0 pts
Discovery (5 Qs, woven naturally)
Agent asked about the end application, and the customer volunteered the monthly tonnage, but brands, JSW share, and payment terms were not discussed.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
Opener acknowledges platform submission
as I can see from last time, an SKU for 100 tons was made but something
No unnecessary re-pitching
VG 30 na? I'll get that one checked.
Summary
The customer inquired about a large monthly requirement (1000 MT) of Bitumen VG 30 for a manufacturing purpose in Ahmedabad. The agent, after initially pitching steel products, gathered the core requirements for product, quantity, and location. The call ended with the agent promising to check availability and pricing and revert via WhatsApp, without providing a firm timeline.
Coaching
When you promise to revert with price and availability, always commit to a specific timeline (e.g., 'within two hours') to manage customer expectations and demonstrate urgency.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | as I can see from last time, an SKU for 100 tons was made but something The agent acknowledged a previous platform interaction, linking the call to the customer's history. |
| CL2 Revalidate every field | 3 | partial | 3 | 1.5 | VG 30, bitumen. How much? How many tons do you think is the requirement? ... And where is your location? Agent confirmed product, quantity, and location, but did not ask about the required delivery timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | partial | 2 | 1.0 | what, is this your manufacturing, recent development, what is this exactly? Agent asked about the end application, and the customer volunteered the monthly tonnage, but brands, JSW share, and payment terms were not discussed. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
Agent promised to check and revert but did not provide a price, confirm stock, or commit to a specific timeline for the follow-up. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | VG 30 na? I'll get that one checked. Despite an incorrect opening, the agent quickly pivoted and focused exclusively on the customer's stated need for bitumen without pitching other products. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.677 | 82.5s | 39.3s | 43.2s | 43.7s | 164.4 | 0 | 18 | 17 | 14 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.1s
Hello.
हॅलो.
agent
0.9s
Hello.
हॅलो.
agent
1.4s
Yogesh ji, this is Raunak Mehta speaking from JSW One. Do you have any requirement for material right now in HR, CR, sheets?
योगेश जी, रौनक मेहता बात कर रहा हूं मैं JSW One से। कुछ मटेरियल में रिक्वायरमेंट है अभी HR, CR, शीट्स में?
customer
5.8s
No, I needed bitumen, VG 30.
नहीं, bitumen चाहिए था मुझे, VG 30.
agent
8.1s
VG 30, bitumen. How much? How many tons do you think is the requirement?
VG 30, bitumen. कितना? कितना ton आपको लगता है रिक्वायरमेंट?
customer
11.0s
Actually, you see, then I will need 1000 tons every month. But how much sample can you give me first?
ये एक्चुअली है ना, फिर मुझे हर महीने 1000 ton चाहिए। लेकिन मुझे आप sample, sample कितना दे सकते, दे पाओगे पहले?
agent
16.8s
We don't give samples, but your requirement and as I can see from last time, an SKU for 100 tons was made but something
Sample तो नहीं देते हैं, बट आपका रिक्वायरमेंट और जैसे मैं लास्ट टाइम देख पा रहा हूं, 100 ton का SKU किया था बट कुछ
customer
21.0s
Yes, yes, yes, absolutely.
हां जी, हां जी, हां जी, बिलकुल।
agent
21.9s
but but that was not successful.
बट बट कुछ सक्सेस नहीं हो पाया था वो।
customer
23.5s
Yes, yes.
हां हां।
agent
24.1s
Okay, I'll check with the team once.
ठीक है, मैं एक बार चेक कर लेता हूं टीम से भी।
customer
25.7s
What happened in that was, I have to, you know, choose one from VG 10, VG 20, and VG 30. We have some special purpose for that work, some R&D. So if it is successful in one of them, then I will need 1000 tons every month.
उसमें क्या था, मुझे है ना, वो VG 10, VG 20 और VG 30 में से कोई एक को तो ये करना है, choose करना है। हमारा कुछ special purpose है वो काम के लिए, कुछ R&D का। तो अगर वो किस में सक्सेस होता है, वो फिर मुझे हर महीने 1000 ton चाहिए।
agent
35.1s
Okay. So should I check for all three VGs you mentioned, or should I check for the one you want to purchase right now?
Okay. तो अभी मैं ये VG आपने जो बताया, वो तीनों का चेक कराऊं या आपको जो अभी परचेस करना है उसका चेक कराऊं?
customer
39.1s
Check for all three, or otherwise we will go for VG 30 only.
तीनों का चेक कराओ या otherwise we will go for VG 30 only.
agent
41.3s
VG 30, right? I'll get that one checked. Okay? And this, like, what, is this your manufacturing, recent development, what is this exactly?
VG 30 ना? मैं उसका ही चेक करा देता हूं। ठीक है? और ये आप like, क्या, आपका ये क्या manufacturing है, recent development, what is this exactly?
customer
45.9s
Yes, before this, it's actually for manufacturing, but we need this for another purpose as well, brother.
हां हमारा तो इससे पहले ये actually manufacturing का है, लेकिन ये हमें और कोई दूसरा भी purpose के लिए चाहिए भैया।
agent
50.1s
Okay.
customer
50.5s
And yes, yes, we have to make something else from it, actually, a product.
और हां जी हां, उसमें से और कुछ चीज बनानी है हमें actually, product.
agent
53.7s
Oh, you are going to make a product, you are going to do manufacturing?
अच्छा, आप product बनाने वाले, manufacturing करने वाले आप?
customer
55.9s
Yes, yes, absolutely.
हां जी, हां जी, बिलकुल।
agent
56.7s
Okay. And where is your location?
Okay. और ये कहां पर है आपका location?
customer
58.1s
The location is in Ahmedabad.
Location Ahmedabad में है।
agent
59.3s
It's in Ahmedabad itself? Okay. I'll ping you. You know, just tell me, Silver Gardenia, this is your address, right?
Ahmedabad में ही है? ठीक है। मैं आपको ping करता हूं। मुझे है ना, आप मुझे ये बता दीजिए, Silver Gardenia यही है ना आपका address?
customer
103.1s
Yes, yes, yes. B105, Silver Gardenia, SG Highway, Bopal.
हां जी, हां जी, हां जी। B105, Silver Gardenia, SG Highway, Bopal.
agent
106.5s
B105. And the pin code is 382481?
B105. और 382481 pin code है?
customer
108.6s
Yes, yes.
हां जी, हां जी।
agent
109.3s
Okay, okay, that's fine. I will check its pricing and let you know, whether it's available or not, whatever it is, I'll let you know on WhatsApp, okay?
ठीक, ठीक है, चलेगा। मैं आपको इसका pricing चेक करके बता देता हूं, availability है, नहीं है, जो भी बता देता हूं WhatsApp पे, ठीक है?
customer
113.7s
So will you call from this number, brother, or some other number? Because this was coming up as spam, it's a good thing I picked it up now.
तो आप ये नंबर से ही फोन करोगे भैया या और कोई नंबर? क्योंकि ये spam में आ रहा था, ये तो अच्छा हुआ मैंने उठा लिया अभी।
agent
118.3s
Hello?
हॅलो?
customer
119.5s
Hello?
हॅलो?
agent
120.3s
You can call me too. I have pinged you on WhatsApp. You can call me on that number, you can also WhatsApp me.
मुझे कॉल भी कर सकते हो। मैंने आपको ping किया है आप WhatsApp पे। वो नंबर से आप मुझे कॉल भी कर सकते हो, WhatsApp भी कर सकते हो।
customer
125.1s
Okay, okay, fine sir, fine.
Okay, okay, ठीक है सर, ठीक है।
agent
126.3s
Okay, sir.
customer
126.8s
Okay.
agent
127.2s
Thank you.