JSWOzonetel · Call Analysis

Call 21112178892888561 2026-09-09 · Rohit Mishra · 2:29

CampaignDispositionCould we hear it?Language TurnsPitch type
MSME_IS_India_ProductOpps_PROG_261225 General Enquiry full conversation 43 turns, clean transcript (0% inaudible) Hindi 43 customer_led (campaign_name:medium)
Audio: clear: There is some background chatter on the agent's side, but it does not significantly impact transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP
4.5/10
no conversation
USP relevance: none

2 · Customer quality

the LEAD we handed over
1 /4 flags
segment: trader

3 · Supply

US
none

4 · Sentiment

the CUSTOMER
0.12
confidence high · +1/−0 from 6 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Discovery (5 Qs, woven naturally) Agent only asked about the end application (trading/mfg). No questions were asked about monthly tonnage, current brands, JSW share, or payment terms.
How ankit mistry did it on a 10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts Closure with price & timeline The agent agreed to provide a price but did not give the price on the call, nor did they state a specific timeline for when the customer would receive it.
How ankit mistry did it on a 10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
−1.5 pts Revalidate every field Agent revalidated product (HR), thickness (3mm), width (1250x2500), and quantity (300 sheets), but did not confirm delivery location or timeline.
How ankit mistry did it on a 10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
did well
Opener acknowledges platform submission
जी कविता एंटरप्राइजेस करके अभी कंपनी देखी आपने रजिस्टर किया था। And आपने कुछ HR sheets के लिए इन्क्वायरी डाली थी 1250 2500।
No unnecessary re-pitching
नहीं आपने बनाया है HR का। ... अभी आपका requirement है क्या? मतलब exact क्या requirement है?

Summary

The customer, a trader who also does some manufacturing, had submitted an inquiry for HR sheets but was actually interested in rates for various CR and HR products. The agent clarified the immediate requirement was for 300 sheets of 3mm HR. The call ended with the agent promising to provide a rate for this item, without giving a specific timeline.

Coaching

You did a good job clarifying the customer's confusing initial request. To better qualify the lead, remember to ask about their total monthly steel consumption, not just the quantity for this one order.
Missed: CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline

Module 1 — step by step every result carries its evidence quote

StepWtResultQs EarnedEvidence from the transcript
CL1 Opener acknowledges platform submission 2 pass – 2.0
जी कविता एंटरप्राइजेस करके अभी कंपनी देखी आपने रजिस्टर किया था। And आपने कुछ HR sheets के लिए इन्क्वायरी डाली थी 1250 2500।
The agent correctly referenced the customer's platform registration and the specific product inquiry they had submitted.
CL2 Revalidate every field 3 partial 3 1.5
3 mm का HR है, तीन सौ sheet। ... 3 mm 1250 2500, है ना?
Agent revalidated product (HR), thickness (3mm), width (1250x2500), and quantity (300 sheets), but did not confirm delivery location or timeline.
CL3 Discovery (5 Qs, woven naturally) 2 fail 1 0.0
ये आप मतलब trading के लिए या फिर कुछ manufacturing करते हैं?
Agent only asked about the end application (trading/mfg). No questions were asked about monthly tonnage, current brands, JSW share, or payment terms.
CL4 Closure with price & timeline 2 fail – 0.0
ठीक है 3 mm का बताता हूं, चलो ठीक है। ... बताता हूं मैं।
The agent agreed to provide a price but did not give the price on the call, nor did they state a specific timeline for when the customer would receive it.
CL5 No unnecessary re-pitching 1 pass – 1.0
नहीं आपने बनाया है HR का। ... अभी आपका requirement है क्या? मतलब exact क्या requirement है?
The agent focused entirely on clarifying the customer's muddled requirement and did not waste time pitching other products or the JSW portfolio.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratioAgent talkCustomer talk Dead airLongest monologueWPM InterruptsAgent turnsCust turns Q marks
0.577 33.6s 24.6s 90.8s 4.6s 346.4 0 22 21 11

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

agent
6.9s
Hello Aniket ji, this is Rohit speaking from JSW One.
अनिकेत जी नमस्ते, रोहित बात कर रहा हूं JSW One से।
customer
9.9s
From where?
कहां से?
agent
10.6s
From JSW One.
JSW One से।
customer
11.9s
Yes?
जी?
agent
12.3s
From JSW One, Mumbai.
JSW One से, मुंबई।
customer
13.7s
Yes, from JSW One, okay, tell me.
हां JSW One से, ओके बोलिए ना।
agent
15.1s
Yes, I saw a company named Kavita Enterprises, you had registered it.
जी कविता एंटरप्राइजेस करके अभी कंपनी देखी आपने रजिस्टर किया था।
customer
17.6s
Yes, yes.
हां हां।
agent
18.0s
And you had put an inquiry for some HR sheets, 1250 by 2500.
And आपने कुछ HR sheets के लिए इन्क्वायरी डाली थी 1250 2500।
customer
20.4s
Yes.
हां।
agent
21.2s
Is this for, I mean, trading or do you do some manufacturing?
ये आप मतलब trading के लिए या फिर कुछ manufacturing करते हैं?
customer
23.9s
I do trading, sir, and I also do manufacturing.
Trading trading भी करते हो सर, manufacturing भी करता हूं।
agent
26.0s
What is the manufacturing for?
Manufacturing किस चीज का है?
customer
27.5s
If any customer needs a sheet metal part, I do the cutting and give it to them.
Sheet metal के अगर कौन से customer को part चाहिए रहेगा तो cutting करके दे देता हूं।
agent
30.3s
Okay okay okay. How much quantity is needed now?
ओके ओके ओके। अभी कितना quantity लगता है?
customer
32.6s
I will need 300 sheets.
मेरे को तीन सौ sheet लगने वाले हैं।
agent
34.4s
How many?
कितना?
customer
34.9s
300 sheets will be needed.
तीन सौ sheet लगेगा।
agent
36.1s
Yes.
हां।
customer
36.9s
Okay.
अच्छा।
agent
37.2s
In that, I need 0.8, 1.2
उसमें को 0.8, 1.2
customer
39.2s
Uh
अह
agent
40.2s
So 0.8, 1.2... HR doesn't come in this.
तो 0.8, 1.2 इसमें तो HR नहीं आता।
customer
41.7s
No, no, I haven't put that in yet, I just wanted to know the rate. 0.8, 1.2, and 1.5 mm and 2 mm.
नहीं नहीं उसमें डाला नहीं मैंने अभी, मुझे खाली rate जानना था। 0.8, 1.2, और 1.5 mm और 2 mm।
customer
46.0s
Hmm. I will need more of 1.2, 200 sheets for me.
हम्म। 1.2 का ज्यादा लगने वाला है मेरे को दो सौ sheet।
agent
48.4s
Are you saying HR for all of this?
HR बोल रहे हैं आप ये सब?
customer
49.3s
CR CR.
CR CR।
agent
49.8s
Oh CR. Yes, CR, right?
ओह CR। हां CR ना।
agent
50.8s
No, you have created it for HR.
नहीं आपने बनाया है HR का।
customer
52.1s
Yes, I just created it for HR because I wanted to know the rate.
हां मैंने खाली बनाया है HR का क्योंकि मुझे rate जानना था।
agent
54.0s
What is your requirement now? I mean, what is the exact requirement?
अभी आपका requirement है क्या? मतलब exact क्या requirement है?
customer
56.2s
3 mm.
3 mm।
agent
57.2s
It's 3 mm HR, 300 sheets.
3 mm का HR है, तीन सौ sheet।
customer
58.9s
Yes, correct.
हां बराबर।
agent
59.9s
3 mm 1250 by 2500, right?
3 mm 1250 2500, है ना?
customer
61.2s
Hmm.
हम्म।
agent
61.8s
Hmm hmm. And what do you have in CR? I mean, what you need right now, tell me that. I will tell you the rate like this, verbally, but tell me what your requirement is right now.
हम्म हम्म। और आपका CR में क्या है? मतलब अभी जो चाहिए आपको, वो बताइए मुझे। Rate मैं आपको बता दूंगा ऐसे verbally, but अभी जो आपका requirement है वो मुझे बताइए।
customer
66.9s
And CR sheets are also needed.
और CR का भी sheet लगता है।
agent
68.2s
CR... no, that it's needed is fine, what will you take now?
CR नहीं लगता है वो ठीक है, अभी आप क्या लोगे?
customer
70.2s
Tell me the rate for 3 mm right now, what is it going for.
मुझे अभी 3 mm बता दो rate क्या चल रहा है।
agent
71.7s
Okay, I'll tell you for 3 mm, okay, fine.
ठीक है 3 mm का बताता हूं, चलो ठीक है।
customer
73.1s
Yes.
हां।
agent
74.0s
I'll tell you.
बताता हूं मैं।