Call 21112178901688411 2026-09-10 · dhruv · 1:16
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | No_requirement | full conversation 16 turns, clean transcript (0% inaudible) | Hindi | 16 | customer_led (campaign_name:medium) |
Audio: clear: Some background chatter is audible on the agent's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: cement
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.40
confidence high · +2/−8
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Agent did not revalidate any steel specifications as the customer's need was for cement.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked as the call was correctly terminated after identifying the product mismatch.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
No price or timeline was provided for steel, as the customer required cement.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
did well
Opener acknowledges platform submission
आपने एक inquiry डाली थी हमारे portal पे।
No unnecessary re-pitching
I am basically from the steel department, that's why.
Summary
The agent called to follow up on a portal inquiry. The agent quickly confirmed the customer's requirement was for cement, not steel. As the agent is from the steel department, he informed the customer he would have the cement team connect with them to take the inquiry forward.
Coaching
You correctly identified the customer's requirement was for cement and efficiently routed the lead to the right team. No steel pitch was necessary here, well done.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | आपने एक inquiry डाली थी हमारे portal पे। Agent correctly acknowledged the customer's inquiry on the JSW One portal. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
Agent did not revalidate any steel specifications as the customer's need was for cement. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the call was correctly terminated after identifying the product mismatch. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
No price or timeline was provided for steel, as the customer required cement. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | I am basically from the steel department, that's why. Agent correctly identified the customer needed cement and did not attempt to pitch the steel portfolio. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.712 | 20.0s | 8.1s | 47.9s | 8.9s | 273.0 | 0 | 8 | 8 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
agent
1.6s
Hello.
customer
2.6s
Yes sir, who is this?
जी सर, कौन?
customer
5.1s
Hello.
agent
6.6s
Am I speaking with BPS Aircon, sir, with Dipu ji?
BPS Aircon में बात हो रही है सर मेरी, दीपू जी से?
customer
9.6s
Yes.
जी।
agent
10.3s
Sir, I was calling from JSW One.
सर JSW One से बात कर रहा था मैं।
customer
12.1s
Yes, yes.
हां, हां।
agent
13.1s
Uh sir actually your account was registered on a portal. You had placed an inquiry on our portal.
अह सर actually your account was registered on a portal. आपने एक inquiry डाली थी हमारे portal पे।
agent
17.6s
So I wanted to confirm this, is your requirement only for cement or will this work for you, do you have any requirement in steel?
So मुझे ये confirm करना था, आपको cement की ही requirement है कि आपको ये चलेगा, steel में कुछ requirement है?
customer
22.6s
It won't be in steel. Our project for cement is just starting now.
Steel में नहीं रहेगा। ये cement का अभी तो हमारा project start हो रहा है।
agent
26.6s
Okay, so for now you only need cement.
अच्छा, तो अभी फिलहाल आपको सिर्फ cement चाहिए।
customer
28.6s
Hmm.
हम्म।
agent
29.6s
Okay sir. I will tell the cement team to connect with you. I am basically from the steel department, that's why.
ठीक है सर। मैं cement team को बोलता हूं आपसे connect करने के लिए। I am basically from the steel department, that's why.
customer
33.6s
Okay, okay.
ठीक है, ठीक है।
agent
34.6s
Okay.