Call 21112178972394891 2026-09-18 · Anupreeti Mahadik · 1:05
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | General Enquiry | full conversation 16 turns, clean transcript (0% inaudible) | Hindi | 16 | customer_led (campaign_name:medium) |
Audio: clear: Some background chatter is audible but does not significantly impact transcription clarity.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.15
confidence high · +2/−0
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Agent only confirmed the product (cement) before realizing it was for a different department and did not validate other fields.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked as the agent correctly identified the lead needed to be transferred to the cement team.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
Agent did not provide a price or timeline, but correctly set the next step as a transfer to the appropriate department.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
did well
Opener acknowledges platform submission
Uh, your inquiry was registered, uh, here on our portal, regarding cement.
No unnecessary re-pitching
Sir, you don't deal in MS metal, right?
Summary
The customer inquired about their portal submission for OPC and PPC cement. The agent, who handles MS metal, correctly identified the product mismatch. She explained she would transfer the inquiry to the cement department, and the customer agreed to await their call.
Coaching
Your score on pitch adherence is low because the call was for cement and had to be transferred, so you couldn't complete the revalidation or discovery steps; however, your action to transfer the lead to the correct department was exactly right.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Uh, your inquiry was registered, uh, here on our portal, regarding cement. Agent correctly acknowledged the customer's submission on the JSW One portal. |
| CL2 Revalidate every field | 3 | fail | 1 | 0.0 |
Agent only confirmed the product (cement) before realizing it was for a different department and did not validate other fields. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the agent correctly identified the lead needed to be transferred to the cement team. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
Agent did not provide a price or timeline, but correctly set the next step as a transfer to the appropriate department. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Sir, you don't deal in MS metal, right? Agent did not pitch any products and instead focused on qualifying the customer's need before transferring. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.695 | 16.4s | 7.2s | 41.4s | 5.8s | 226.8 | 0 | 8 | 8 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
2.0s
Hello
हॅलो
customer
3.8s
Hello
हॅलो
agent
4.7s
Hello
हॅलो
agent
5.7s
Uh, SK Group?
अ एस के ग्रुप?
customer
7.3s
Yes ma'am.
agent
8.4s
Uh sir, I am calling from JSW One.
अ सर, I am calling from JSW One.
customer
10.6s
Okay.
agent
11.5s
Yeah. Uh, your inquiry was registered, uh, here on our portal, regarding cement.
Yeah. अ आपका इन्क्वायरी रजिस्टर हुआ था अ इधर हमारे पोर्टल पे, सीमेंट के रिगार्डिंग।
customer
16.2s
Yes.
हाओ।
customer
17.7s
Uh, I had put it for both our OPC and PPC.
अ ये अपना OPC का और PPC का दोनों का मैंने डाला था।
agent
21.0s
Okay.
agent
22.2s
Sir, you don't deal in MS metal, right?
ये सर आप MS मेटल में डील नहीं करते हो ना?
customer
24.8s
No, nothing in metal.
नहीं, मेटल में नहीं कुछ।
agent
26.2s
Okay. Okay. Sir, this inquiry, I will transfer it to the one who looks after the cement department. You will get a call from them then.
Okay. Okay. ये सर मैं इन्क्वायरी जो है ना, ये मैं ट्रांसफर करती हूं जो सीमेंट डिपार्टमेंट देखता है। उनसे कॉल आएगा फिर आपको।
customer
32.3s
Okay ma'am.
ठीक है मैम।
agent
33.3s
Okay. Okay.