Call 21112178910104841 2026-09-11 · Rohit Mishra · 1:59
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | General Enquiry | full conversation 33 turns, clean transcript (0% inaudible) | Hindi | 33 | customer_led (campaign_name:medium) |
Audio: clear: There is some minor crosstalk and overlapping speech around 51-54 seconds and 59-61 seconds, but the conversation remains intelligible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
6.5/10
short or unclear
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: 3.0 MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.40
confidence high · +4/−0
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked about the customer's business, end-use, or procurement habits.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−1.5 pts
Revalidate every field
Agent confirmed product, dimensions, quantity, and location, but did not ask about the required delivery timeline.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
did well
Opener acknowledges platform submission
You had created an enquiry on our platform, for HR sheet.
Closure with price & timeline
Okay, I will tell you the rate by 10:30.
Summary
The customer enquired for 3 tons of 1.6mm HR sheet for delivery in Pune. The agent revalidated the requirement but noted it was below the 5-ton MOQ. The agent did not perform any discovery but promised to call back with a price for both 3 and 5 tons by 10:30, which the customer agreed to wait for.
Coaching
You missed a key opportunity for discovery; ask about their business and total monthly requirement to understand if they are a good fit, even if this single order is small.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | You had created an enquiry on our platform, for HR sheet. The agent correctly referenced the customer's platform submission at the start of the call. |
| CL2 Revalidate every field | 3 | partial | 4 | 1.5 | Right. कहां पे चाहिए आपको ये? (Where do you need this?) ... कितना quantity रहेगा? (What will be the quantity?) ... 1.6 1250 2500. Agent confirmed product, dimensions, quantity, and location, but did not ask about the required delivery timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked about the customer's business, end-use, or procurement habits. |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | Okay, I will tell you the rate by 10:30. The agent could not provide a price but committed to a specific timeline for reverting with one. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | You had created an enquiry on our platform, for HR sheet. The agent stuck to the customer's specific requirement and did not pitch any other products. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.39 | 36.1s | 56.5s | 26.4s | 5.4s | 300.8 | 0 | 17 | 16 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello?
हॅलो?
agent
1.9s
Uh hello?
अह हॅलो?
customer
2.9s
Yes, speak.
हां बोलो।
agent
4.0s
Is this Dinesh, Dinesh ji speaking?
दिनेश दिनेश जी बात कर रहे हैं, दिनेश जी?
customer
5.9s
Yes yes yes, speak.
हां हां हां, बात करो।
agent
7.0s
Yes, this is Rohit Mishra speaking from JSW One.
जी रोहित मिश्रा बात कर रहा हूं JSW One से।
customer
9.2s
Yes, tell me sir.
हां बोलिए सर।
agent
10.1s
You had created an enquiry on our platform, for HR sheet.
आपने कुछ enquiry बनाई थी हमारे platform पे, HR sheet की।
customer
12.6s
Yes, yes.
हां हां।
agent
13.2s
Right. Where do you need this?
Right. कहां पे चाहिए आपको ये?
customer
15.1s
In Bhosari.
भोसरी में।
agent
16.1s
In Pune, right? Okay. What will be the quantity?
पुणे में ना? Okay. कितना quantity रहेगा?
customer
18.4s
Mine is around 3 tons.
मेरा एक लगभग 3 ton के आस पास है।
agent
20.6s
1.6 1250 2500.
customer
22.4s
Yes.
हां।
agent
23.0s
And you have made one more, this will be... okay both 1.6 1500 3000.
और एक बनाया है आपने, ये होगा... अच्छा दोनों 1.6 1500 3000.
customer
27.2s
That one has been cancelled now.
वो cancel हो गया अभी।
agent
28.4s
Okay, you don't need the 1500 one?
अच्छा, 1500 वाला नहीं चाहिए?
customer
29.8s
Hmm.
हम्म।
agent
30.4s
Okay. 1.6 1500... 1250 2500 you need in Pune, right? Three tons.
ठीक है। 1.6 1500... 1250 2500 का आपको पुणे में चाहिए, है ना? तीन टन।
customer
34.2s
Hmm. Yes.
हम्म। हां।
agent
35.1s
Sir, our MOQ is five tons. So will you make it five tons?
सर हमारा MOQ ना पांच टन है। तो पांच टन कर लेंगे आप?
customer
38.1s
Uh, five tons... we have already taken the material, otherwise it would have been possible.
अह, पांच टन तो अभी ले लिया हमने मटेरियल, नहीं तो हो जाता था।
agent
41.2s
Okay.
अच्छा।
customer
41.9s
Hmm, what is the rate?
हम्म, rate क्या है?
agent
43.1s
Rate uh give me a little time right now. Because the office has just opened, our office opens at 10 o'clock. So the first call was made to you.
Rate uh थोड़ा सा टाइम दीजिए मेरेको अभी। क्योंकि just अभी ऑफिस खुला ही है, 10 बजे हमारा ऑफिस खुलता है। तो पहला कॉल आप ही को लगाया है।
customer
48.9s
Okay okay.
agent
49.8s
Okay, I will tell you the rate by 10:30.
ठीक है, मैं rate आपको 10:30 तक बताता हूं।
customer
51.5s
Give the rate, then I'll tell you how the quantity can also be increased, see.
Rate दीजिए, फिर बताता हूं मैं कैसा quantity भी बढ़ सकता है देखो।
agent
54.2s
See, if the quantity is five tons, then your rate, I mean the rate, will be a bit better. If it's three tons, it will be a little higher.
देखिए, quantity अगर पांच टन रहेगा, तब आपका जो rate मतलब rate है, वो थोड़ा बढ़िया आएगा। तीन टन रहेगा तो थोड़ा ज्यादा आएगा।
agent
59.0s
There won't be much difference but a little...
ज्यादा difference नहीं रहेगा लेकिन थोड़ा...
customer
59.5s
Tell me for three tons also, and for five tons also.
तीन टन का भी बताइए, पांच टन का भी बताइए।
agent
101.8s
Okay, alright okay. I'll tell you. Alright. Okay, okay.
ठीक है, चलिए okay. मैं बताता हूं। चलिए। ठीक है, okay.