21112178980152121 · Call

Call 21112178980152121 2026-09-19 · Aditya Pandey · 4:07

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
MSME_IS_India_ProductOpps_PROG_261225	General Enquiry	full conversation 53 turns, clean transcript (4% inaudible)	Hindi	53	customer_led (campaign_name:medium)

Audio: clear: The agent's voice breaks up due to a poor connection at several points, making some of his words difficult to understand.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

4.5/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.26

confidence high · +2/−8 from 14 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Discovery (5 Qs, woven naturally) Agent only probed for monthly quantity; end use, current brands, JSW share, and payment terms were not discovered.

How ankit mistry did it on a 10.0/10 call —

And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?

−2.0 pts Closure with price & timeline The agent did not provide a price, a timeline for a price, or attempt to close the order, ending the call without a next step.

How ankit mistry did it on a 10.0/10 call —

0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.

−1.5 pts Revalidate every field Agent confirmed grade, thickness, timeline, and quantity, but failed to proactively revalidate the delivery location.

How ankit mistry did it on a 10.0/10 call —

you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.

did well

Opener acknowledges platform submission

Sir, you recently registered on our platform and created a requirement. This call is regarding that, sir.

No unnecessary re-pitching

I mean, you are asking for only 16mm thickness, right? So I am saying 5 tons in 16mm only.

Summary

The customer submitted a trial inquiry for 3MT of HR plate. The agent revalidated most details and handled an MOQ discussion, discovering the customer's actual monthly need is over 10MT. The customer raised a concern about freight costs from Ghaziabad. The agent offered to check for alternatives but failed to provide a price or a timeline for a quote, ending the call without a concrete next step.

Coaching

When the customer raises a cost objection like freight charges, you must provide a solution like a delivered price, not just end the call by saying you will check.

Missed: CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
CL1 Opener acknowledges platform submission	2	pass	–	2.0	Sir, you recently registered on our platform and created a requirement. This call is regarding that, sir. The agent correctly referenced the customer's platform submission at the start of the call.
CL2 Revalidate every field	3	partial	4	1.5	Is E250 grade required? 16mm plate?...is this an urgent requirement for you, or would you like to go for it next week?...do you need only 3 tons or do you need more than that? Agent confirmed grade, thickness, timeline, and quantity, but failed to proactively revalidate the delivery location.
CL3 Discovery (5 Qs, woven naturally)	2	fail	1	0.0	I was saying, do you need only 3 tons or do you need more than that? Agent only probed for monthly quantity; end use, current brands, JSW share, and payment terms were not discovered.
CL4 Closure with price & timeline	2	fail	–	0.0	Okay sir, okay, got it. Thank you sir, thank you. The agent did not provide a price, a timeline for a price, or attempt to close the order, ending the call without a next step.
CL5 No unnecessary re-pitching	1	pass	–	1.0	I mean, you are asking for only 16mm thickness, right? So I am saying 5 tons in 16mm only. The agent remained focused on the customer's stated requirement and did not pitch other irrelevant products.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
price	handled	Then from Ghaziabad, won't the cartage charges be too high for me?	There's also one thing in this, sir, that if you want, you can do a self-pickup from here... I'll check. If any of my... distributors, if they are nearby you... then we can get it done from there as well.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.594	71.8s	49.1s	126.1s	8.1s	314.2	0	27	26	10

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.5s

Hello?

हेलो?

agent

1.6s

Hello, Vikas Industries?

हेलो, विकास इंडस्ट्रीज?

customer

3.1s

Yes.

हांजी।

agent

3.9s

Hello sir, this is Aditya Pandey calling from JSW One.

सर जी नमस्ते, मैं आदित्य पांडे बोल रहा था JSW One से।

customer

7.0s

Yes, tell me sir.

हांजी, बताएं सर।

agent

8.1s

Sir, you recently registered on our platform and created a requirement. This call is regarding that, sir. Is E250 grade required? 16mm plate?

सर जी हमारे प्लेटफार्म पे अभी आपने रजिस्ट्रेशन करके एक रिक्वायरमेंट बनाई थी। उसी के रिगार्डिंग कॉल था सर। E250 ग्रेड रिक्वायर्ड है क्या? 16mm प्लेट?

customer

15.3s

What is it?

क्या है?

agent

16.0s

You had placed a requirement for E250 grade.

E250 ग्रेड की आपने एक रिक्वायरमेंट डाली थी।

customer

18.2s

Yes, yes, yes. HR.

जी जी जी। HR।

agent

19.6s

Yes.

जी।

agent

20.2s

Uh sir, is this an urgent requirement for you, or would you like to go for it next week?

अह सर ये अभी मतलब आपका अर्जेंट में रिक्वायरमेंट है कि आप मतलब नेक्स्ट वीक के लिए आना चाहेंगे इसमें?

customer

24.0s

No, next week will work for me.

नहीं नेक्स्ट वीक चलेगा मेरेको।

agent

25.6s

Okay sir, I'll do one thing, I'll check. According to me, this quantity will be available in [inaudible].

एक ठीक है सर, एक काम करता हूं मैं चेक कर लेता हूं। मेरे हिसाब से आपको [inaudible] में अवेलेबल रहेगा ये क्वांटिटी।

agent

30.1s

Can I ask one thing, do you need only this much, only 3 tons? 3 tons of

एक मैं पूछ सकता हूं कि मतलब आपको इतना ही चाहिए, तीन टन ही? तीन टन का

customer

32.8s

Your your your voice is breaking, sir.

आपकी आपकी आपकी वॉइस ब्रेक हो रही है सर।

agent

35.1s

Uh sir, is it coming properly now?

अह सर अभी बराबर आ रही है?

customer

36.7s

Yes, tell me.

हांजी, बताएं।

agent

37.7s

I was saying that do you [inaudible] do you need more than this?

बोल रहा था कि आपको [inaudible] इससे ज्यादा भी लगता है?

customer

41.4s

It broke up again, sir, I didn't understand what you said.

फिर से ब्रेक हो गई सर, कुछ नहीं समझ आया क्या कह गए आप।

agent

43.8s

Uh sir, I was saying, do you need only 3 tons or do you need more than that?

अह सर मैं बोल रहा था कि मैं आपको तीन टन ही लगता है कि इससे ज्यादा भी लगता है इसमें?

customer

47.3s

No, I just put this on a trial basis. I actually need more than this. I was just checking that

नहीं, ये तो मैंने सिर्फ वैसे ही ट्रायल बेसिस पे डाला है। लगता तो मेरेको ज्यादा ही है इससे। ये तो मैं बस देख रहा था अभी उस

agent

52.2s

Hmm hmm.

हम्म हम्म।

customer

53.4s

Generally, I mean, my material consumption every month is like, ten tons is the minimum. It's always more than that, never less.

जनरली मतलब मेरा हर मंथ ऐसे मटेरियल जाता है, दस टन तो मिनिमम है ही है। उससे ऊपर ही जाता है, कम नहीं होता।

agent

59.2s

Okay. Okay okay. So can I consider this as a 5-ton order? Because ours is for 5 tons.

ओके। ओके ओके। तो अभी मैं इसको मतलब पांच टन आर्डर कंसीडर कर सकता हूं इसमें? क्योंकि हमारा तो पांच टन का रहता है।

customer

63.8s

What is it?

क्या है?

agent

64.6s

The minimum order quantity is 5 tons, sir.

जो मिनिमम आर्डर क्वांटिटी होती है, वो पांच टन है सर हमारी।

customer

67.5s

Oh. Yes, then no problem, we order more than that whenever we order.

अच्छा। हां तो कोई बात नहीं, वो तो उससे तो उससे तो ज्यादा ही मंगाते हैं हम जब भी मंगाते हैं।

customer

71.6s

But it's not that it has to be 5 tons of only sheets, right?

लेकिन ये तो नहीं कि सिर्फ शीट शीट में ही पांच टन होना चाहिए?

agent

73.7s

No, no, no, no. I mean, you are asking for only 16mm thickness, right? So I am saying 5 tons in 16mm only.

नहीं नहीं नहीं नहीं। मतलब थिकनेस आप 16mm की मांग रहे हैं ना सिर्फ? तो 16mm में पांच टन बोल रहा हूं सिर्फ।

customer

78.2s

Oh, it has to be five in just sixteen?

अच्छा, सिर्फ सोलह में पांच होना चाहिए?

agent

79.9s

Yes, yes.

हां हां।

customer

80.7s

Can't it be that there's some sixteen, some twelve, and we club them together to make 5 tons or more than 5?

ऐसा नहीं हो सकता कि कुछ सोलह के, कुछ बारह के हैं, उनको मिला के क्लब करके पांच टन या पांच से ऊपर हो?

agent

85.2s

We can do that, sir. If, see, I have ready-made stock, then I will get it done. There is no issue as such.

कर सकते हैं सर। अगर देखिए मेरे पास रेडीमेड स्टॉक रहा तो मैं करवा दूंगा। ऐसा कोई इशू भी नहीं है।

customer

88.6s

No, I will give time for that, I won't be in such a hurry that I need it tomorrow itself.

नहीं वो तो मैं टाइम दे दूंगा, ऐसा कोई एस सच हरी नहीं होगी मेरेको कि भई कल ही दे दो।

agent

91.9s

Hmm hmm.

हम्म हम्म।

customer

92.9s

Right? You can get it done within a week.

है ना? एक हफ्ते भर के अंदर तो करा ही सकते हो आप।

agent

95.1s

Correct. I mean sir, if it's ready, it will be dispatched in two-three days. It won't even take a week.

बराबर। मतलब सर रेडी रहा तो वो दो-तीन दिन में निकल जाएगा। हफ्ते भर भी नहीं लगेगा उसको।

customer

98.8s

Yes, yes, yes.

हां हां हां।

customer

100.0s

So where are you calling from, sir?

तो कहां से बात कर रहे हैं सर आप?

agent

101.4s

Sir, I was actually calling from Mumbai, but we have a stockyard in Ghaziabad as well. And we do it from Mumbai too. I mean, we do it in Mumbai, we do it in the South too, so we have a pan-India business.

सर वैसे तो मैं मुंबई से बात कर रहा था, लेकिन हमारा है स्टॉकयार्ड गाजियाबाद में भी है। और मुंबई से भी करते हैं। मतलब मुंबई में करते हैं, साउथ में भी करते हैं, तो हमारा पैन इंडिया बिजनेस है।

customer

107.8s

Oh. So the material will come from Ghaziabad?

अच्छा। तो ये गाजियाबाद से आएगा मटेरियल?

agent

109.7s

Yes.

हां।

customer

110.4s

Then from Ghaziabad, won't the cartage charges be too high for me?

तो गाजियाबाद से फिर ये कार्टेज चार्जेस ज्यादा नहीं हो जाएंगे मेरेको?

agent

112.8s

Uh from Faridabad, I mean

अह फरीदाबाद से मैं तो

customer

114.4s

Hmm hmm.

हम्म हम्म।

agent

114.8s

No, that's correct. There's also one thing in this, sir, that if you want, you can do a self-pickup from here, if you have your own vehicle.

नहीं बराबर है। इसमें एक ये भी है सर कि अगर आप चाहें तो सेल्फ पिकअप भी कर सकते हैं यहां से, अगर आपकी खुद की व्हीकल हो।

customer

118.4s

Your point is correct, Pandey ji. I mean, even if I arrange for pickup, sir, there will be charges, right?

बात तो आपकी बराबर आ गई ना पांडे जी। मतलब मैं भी पिकअप कराऊंगा सर, तो चार्जेस तो लगेंगे ही लगेंगे ना?

agent

123.0s

There will be charges, correct.

चार्जेस तो लगेंगे, बराबर।

agent

124.3s

Still, I'll check. If any of my, I mean, sometimes what happens is our distributors, if they are nearby you, I mean on the Haryana side, then we can get it done from there as well. So I'll check that once, if from there also

फिर भी मैं अच्छा देख लेता हूं। अगर मेरे कोई मतलब, कभी-कभी क्या होता है हमारी जो डिस्ट्रीब्यूटर होते हैं, वो अगर आपके नियर बाय रह गए तो, मतलब हरियाणा साइड में, तो वहां से भी करवा सकते हैं। तो मैं वो चेक कर लेता हूं एक बारी कि वहां से भी मतलब

customer

131.8s

Yes, let me know. If the price and all those things seem good, then we'll take it from you, no problem.

हां, मेरेको बता दो। अगर प्राइस और वो सारी चीजें अच्छी लगती हैं, तो आपसे ले लेंगे, कोई बात नहीं।

agent

135.6s

Okay sir, okay, got it.

ओके सर, ओके, गॉट इट।

customer

137.2s

Okay.

ओके।

agent

137.9s

Thank you sir, thank you.

थैंक यू सर, थैंक यू।