Call 21112178910183611 2026-09-11 · dhruv · 1:24
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | No_requirement | full conversation 19 turns, clean transcript (0% inaudible) | Hindi | 19 | customer_led (campaign_name:medium) |
Audio: clear: Some minor background noise is present on the customer's side but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: None MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.15
confidence high · +2/−2
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Agent did not revalidate any of the required fields like product, quantity, or location, instead just asking a generic question.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
Agent did not ask any discovery questions; the conversation was immediately derailed by the quantity issue.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
Agent did not provide a price or a timeline for one, instead deflecting the request by offering to send a message.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
did well
Opener acknowledges platform submission
Sir, you had created a requirement on our portal.
No unnecessary re-pitching
This one for ISA.
Summary
The customer, from 'Jay Ambe Engineering', inquired about the price for one ton of ISA as per their portal request. The agent stated the minimum order quantity is 10 tons. Although the customer then asked for the 10-ton price, the agent dismissed the request and ended the conversation, prompting the customer to ask not to be called again.
Coaching
When the customer agreed to your 10-ton MOQ, you should have provided the price as requested instead of questioning their intent and ending the call.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Sir, you had created a requirement on our portal. Agent correctly acknowledged the customer's submission on the portal. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
Agent did not revalidate any of the required fields like product, quantity, or location, instead just asking a generic question. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
Agent did not ask any discovery questions; the conversation was immediately derailed by the quantity issue. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 | ठीक है सर मैं message कर देता हूं आपको। Agent did not provide a price or a timeline for one, instead deflecting the request by offering to send a message. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | This one for ISA. Agent correctly focused on the product the customer had already selected on the platform. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.57 | 14.3s | 10.8s | 58.9s | 3.0s | 318.9 | 0 | 9 | 10 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.0s
Hello
हेलो
agent
6.0s
Hello
हेलो
customer
6.9s
Yes, who is it?
हां कौन?
agent
7.4s
Jay Ambe Engineering?
जय अंबे इंजीनियरिंग?
customer
8.8s
Where are you calling from?
कहां से बोल रहे हैं?
agent
10.2s
Sir, I'm calling from JSW One MSME.
सर JSW One MSME से बात कर रहा हूं।
customer
11.9s
Yes, tell me.
हां बोलिए।
agent
12.7s
Sir, you had created a requirement on our portal.
सर आपने कुछ एक requirement बनाया था हमारे portal पे।
customer
15.2s
Yes.
हां।
agent
16.2s
This one for ISA.
ये ISA के लिए।
customer
17.5s
Yes.
हां।
agent
18.2s
Uh sir, what is the requirement in this?
अ सर इसमें क्या requirement क्या है आपको?
customer
20.4s
Uh, tell me the rate for one ton.
अ मेरेको rate बताइए ना एक ton का।
agent
22.5s
Sir, we can't give one ton, you have to take at least ten tons.
सर एक ton नहीं दे सकते, कम से कम दस ton लेना पड़ता है।
customer
24.8s
Then tell me the rate for ten tons.
तो दस ton का rate बता दीजिए।
agent
26.4s
Sir, you are talking about an order for one ton and how will you take ten tons, sir, I... you just need the pricing
सर एक ton का आप order बात कर रहे हो और दस ton कैसे लेंगे सर मैं आपको खाली pricing
customer
29.4s
You said ten tons... you yourself said ten tons. I had to give a rate, that's why I put one ton in it.
आपने दस ton आपने सामने से दस ton बताया। मेरेको rate देना था इसके लिए मैं एक ton डाला उसमें।
agent
33.3s
Okay sir, I will message you.
ठीक है सर मैं message कर देता हूं आपको।
customer
35.3s
Okay. Don't call on this number, please.
ठीक है। इसमें फोन मत करना प्लीज।