JSWOzonetel · Call Analysis

Call 21112178954907631 2026-09-16 · Abdul Ansari · 1:30

CampaignDispositionCould we hear it?Language TurnsPitch type
MSME_IS_India_ProductOpps_PROG_261225 General Enquiry full conversation 28 turns, clean transcript (0% inaudible) Hindi 28 customer_led (campaign_name:medium)
Audio: clear: There is some background conversation from the customer's side, but it is mostly intelligible.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP
3.0/10
no conversation
USP relevance: none

2 · Customer quality

the LEAD we handed over
2 /4 flags
segment: wrong_product material: cement

3 · Supply

US
none

4 · Sentiment

the CUSTOMER
0.05
confidence high · +11/−9 from 12 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Revalidate every field The call ended before revalidation could occur; only the product was mentioned before the customer corrected it.
How ankit mistry did it on a 10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts Discovery (5 Qs, woven naturally) No discovery questions were asked as the customer immediately invalidated the inquiry.
How ankit mistry did it on a 10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts Closure with price & timeline The call did not progress to the pricing or closure stage as there was no valid requirement.
How ankit mistry did it on a 10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
did well
Opener acknowledges platform submission
Sir, you had placed an inquiry on the JSW platform, sir, for wire rod.
No unnecessary re-pitching
We don't look into cement, sir. We only deal in steel.

Summary

The agent contacted the customer about a platform inquiry for wire rod. The customer stated this was a mistake, he had wanted rebar, and had cancelled the wire rod inquiry. The customer then asked for cement, which the agent correctly stated JSW One does not supply, leading to the call's conclusion.

Coaching

When the customer corrects the product from the initial inquiry (wire rod to rebar), pivot immediately to qualify the new requirement instead of letting the call end.
Missed: CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline

Module 1 — step by step every result carries its evidence quote

StepWtResultQs EarnedEvidence from the transcript
CL1 Opener acknowledges platform submission 2 pass – 2.0
Sir, you had placed an inquiry on the JSW platform, sir, for wire rod.
Agent correctly referenced the customer's platform inquiry at the start of the call.
CL2 Revalidate every field 3 fail 1 0.0
The call ended before revalidation could occur; only the product was mentioned before the customer corrected it.
CL3 Discovery (5 Qs, woven naturally) 2 fail 0 0.0
No discovery questions were asked as the customer immediately invalidated the inquiry.
CL4 Closure with price & timeline 2 fail – 0.0
The call did not progress to the pricing or closure stage as there was no valid requirement.
CL5 No unnecessary re-pitching 1 pass – 1.0
We don't look into cement, sir. We only deal in steel.
Agent correctly stated what is not sold and did not attempt to pitch other irrelevant products.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratioAgent talkCustomer talk Dead airLongest monologueWPM InterruptsAgent turnsCust turns Q marks
0.463 16.4s 19.0s 54.6s 4.6s 351.2 0 12 16 4

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer
1.9s
Hello
हेलो
customer
3.0s
Hello
हेलो
agent
4.0s
Hello
हेलो
agent
4.5s
Hello, am I speaking with RP Engineering, sir?
हेलो, आर पी इंजीनियरिंग से बात कर रहे हैं सर?
customer
6.8s
Hello
हेलो
customer
7.8s
Yes, please speak.
हां जी बोलिए।
agent
8.5s
Yeah, this is Abdul speaking, sir, from JSW One.
या, मैं अब्दुल बात कर रहा हूं सर JSW One से।
customer
10.7s
Yes, speak, sir.
हां, बोलिए सर।
agent
11.5s
Sir, I JSW One
सर, मैं JSW One
customer
12.4s
Sir, one minute, one minute, one minute sir.
सर, एक मिनट, एक मिनट, एक मिनट सर।
customer
14.1s
Yes.
हां।
agent
14.4s
Hello.
हेलो।
customer
14.8s
Yes, hello, speak.
हां, हेलो, बोलिए।
customer
16.0s
Sir, hold for a minute.
सर, एक मिनट होल्ड करिए।
agent
17.4s
Okay.
ठीक।
customer
18.6s
Uh, wait brother, I'm on a call.
अह, रुक जा भाई, फोन लगा हुआ है एक तो।
customer
21.2s
Yes sir, speak.
हां सर, बोलिए।
agent
22.1s
Sir, you had placed an inquiry on the JSW platform, sir, for wire rod.
सर, आपने JSW के प्लेटफार्म पे कुछ आपने इंक्वायरी डाला था सर, wire rod का।
agent
25.1s
So I have called for that. Do you have any requirement for wire rod, sir?
तो उसके लिए मैं फोन किया हूं मैं। कुछ रिक्वायरमेंट है क्या सर wire rod में आपको?
customer
27.6s
Uh, rebar, in wire rod, rebar, are you talking about rebar?
अह, सरिया, wire rod में सरिया, सरिया की बात कर रहे क्या आप?
agent
30.2s
No no, rebar is a different thing, wire rod is a different thing, sir. What did you need? Wire rod
नहीं नहीं, सरिया तो अलग चीज है, wire rod अलग चीज है सर। आपको क्या चाहिए था? Wire rod
customer
32.4s
No no, the wire rod... it was for rebar, I cancelled the wire rod one.
नहीं नहीं, wire rod तो, सरिया का था, wire rod वाला कैंसिल कर दिया मैंने।
agent
34.9s
Oh, okay, okay, okay.
अच्छा, अच्छा, अच्छा, अच्छा।
customer
36.3s
Yes, and I had placed an inquiry for cement, is that a different department?
हां, और वो मैं एक cement की इंक्वायरी डाला था, वो डिपार्टमेंट दूसरा है क्या?
agent
39.1s
Uh, what are you saying? We don't look into cement, sir. We only deal in steel.
अह, क्या बोल रहे हो? Cement हम लोग नहीं देखते हैं सर। हम खाली steel में डील करते हैं only.
customer
41.9s
Okay, okay. It's alright sir, if there is anything like that, I will contact you.
Okay, okay. ठीक है ना सर, अगर ऐसा कुछ रहा तो मैं आपसे कांटेक्ट करता हूं।
agent
45.0s
Yes sir, yes.
जी सर, जी।
customer
46.6s
Thank you very much.