Call 21112178911546711 2026-09-11 · sudeeps · 0:59
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | General Enquiry | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | customer_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the customer's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: cement
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.18
confidence high · +2/−0
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent did not attempt to revalidate any of the required fields like quantity or location after identifying the product.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked, as the agent quickly realized the lead was for a different department.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The agent did not provide a price or a timeline for a price, instead setting a next step of a callback from another team.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
did well
Opener acknowledges platform submission
Yes sir, your company was registered on our portal.
No unnecessary re-pitching
Actually, what it is sir, I look after the steel department, okay? Uh, the cement department's team, I will ask them to connect with you.
Summary
The customer, a trader, inquired about the price of cement after registering on the portal. The agent, who handles the steel department, correctly identified the product mismatch. He informed the customer that the correct team for cement would connect with them and ended the call.
Coaching
When handing off a lead to another department, improve the customer experience by providing a specific timeline for the callback, such as 'They will connect with you within the next 2 hours'.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Yes sir, your company was registered on our portal. The agent correctly acknowledged the customer's interaction with the online platform. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The agent did not attempt to revalidate any of the required fields like quantity or location after identifying the product. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked, as the agent quickly realized the lead was for a different department. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The agent did not provide a price or a timeline for a price, instead setting a next step of a callback from another team. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Actually, what it is sir, I look after the steel department, okay? Uh, the cement department's team, I will ask them to connect with you. The agent did not pitch any products and correctly focused on routing the call. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.668 | 16.1s | 8.0s | 34.9s | 7.7s | 283.2 | 0 | 7 | 5 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.9s
Hello?
हॅलो?
customer
2.1s
Trueman Corporation?
agent
3.6s
Yes.
agent
4.2s
Uh very good afternoon sir. This is Kuldeep speaking from JSW One MSME, Jindal Steel.
अह वेरी गुड आफ्टरनून सर। कुलदीप बोल रहा हूं JSW One MSME से, Jindal Steel.
customer
8.3s
Okay.
agent
9.2s
Hello?
हॅलो?
customer
10.4s
Yes, please tell me.
हां बोलिए ना।
agent
11.3s
Yes sir, your company was registered on our portal. You, I guess, for cement
हां सर, ये आपका कंपनी रजिस्टर्ड हुआ था पोर्टल पर हमारे। आपने आई गेस तो सीमेंट का
customer
14.2s
No, I was checking the price. I am a trader. I was checking the price. What is the trading price, how much is it, that a little
नहीं, वो प्राइस चेक कर रहा था मैं। वो ट्रेडर हूं मैं। प्राइस चेक कर रहा था। क्या है ट्रेडिंग प्राइस कितना है वो थोड़ा
agent
20.1s
Actually, what it is sir, I look after the steel department, okay? Uh, the cement department's team, I will ask them to connect with you. There is someone named Soumya in our team. Soumya ma'am will connect with you sir, okay?
Actually क्या है सर, I look after steel department, okay? Uh cement department की जो टीम है ना, उनको मैं कनेक्ट करने बोलता हूं आपसे। सौम्या करके है हमारे टीम में। सौम्या मैम will connect with you sir, okay?
customer
28.2s
Okay.
agent
29.2s
Okay, thank you.