34972178409103230 · Call

Call 34972178409103230 2026-07-15 · Rohit Mishra · 3:53

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
MSME_IS_India_ProductOpps_PROG_261225	General Enquiry	full conversation 50 turns, clean transcript (0% inaudible)	Hindi	50	customer_led (campaign_name:medium)

Audio: noisy: There is significant background chatter, likely from a call center, but the main speakers are clear.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

4.0/10

no conversation

USP relevance: matched

2 · Customer quality

the LEAD we handed over

1 /4 flags

segment: construction

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.06

confidence high · +10/−12 from 20 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Revalidate every field Agent confirmed product (TMT/Cement) and quantity (10-15 tons) but failed to revalidate delivery location, timeline, or specific TMT dimensions.

How ankit mistry did it on a 10.0/10 call —

you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.

−2.0 pts Closure with price & timeline The agent did not provide a price or commit to a specific timeline for the quotation, instead making it conditional on the customer sending a work order first.

How ankit mistry did it on a 10.0/10 call —

0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.

−1.0 pts Discovery (5 Qs, woven naturally) Agent successfully discovered the end application (contractor) and brand preferences, but did not ask about monthly volume, share of wallet, or payment terms.

How ankit mistry did it on a 10.0/10 call —

And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?

objection The customer raised 1 objection you did not answer: send_price_will_think

WhatsApp me the full details.

did well

Opener acknowledges platform submission

So you had created some enquiry for TMT?

No unnecessary re-pitching

So you had created some enquiry for TMT? ... we provide JSW, MTC, BMM, then SAIL, Tata, yeh saara hai hi apne paas.

Summary

The customer, an assistant for a government contractor, enquired about 10-15 MT of TMT (open to JSW or Kanika) and Birla A1 cement. The agent identified the customer's segment and product needs. The call ended with the agent requesting the customer to share their work order via WhatsApp, after which a quotation would be provided.

Coaching

When the customer asks for a quote, commit to a specific timeline (e.g., 'within 30 minutes') to show professionalism, instead of just saying you'll send it after they complete a task.

Missed: CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
CL1 Opener acknowledges platform submission	2	pass	–	2.0	So you had created some enquiry for TMT? The agent correctly acknowledged the customer's enquiry on the platform at the start of the call.
CL2 Revalidate every field	3	fail	2	0.0	Agent confirmed product (TMT/Cement) and quantity (10-15 tons) but failed to revalidate delivery location, timeline, or specific TMT dimensions.
CL3 Discovery (5 Qs, woven naturally)	2	partial	2	1.0	Is this for your own use? ... And do you have, I mean, any make preference? Agent successfully discovered the end application (contractor) and brand preferences, but did not ask about monthly volume, share of wallet, or payment terms.
CL4 Closure with price & timeline	2	fail	–	0.0	The agent did not provide a price or commit to a specific timeline for the quotation, instead making it conditional on the customer sending a work order first.
CL5 No unnecessary re-pitching	1	pass	–	1.0	So you had created some enquiry for TMT? ... we provide JSW, MTC, BMM, then SAIL, Tata, yeh saara hai hi apne paas. The agent correctly referenced the platform enquiry and only offered relevant alternative products when discussing brand options, without a generic portfolio pitch.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
send_price_will_think	mishandled	WhatsApp me the full details.	I'll do it. You send me the work order... I have sent it. You share the work order with me first, yes.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.555	50.4s	40.4s	142.2s	6.3s	358.3	0	26	24	18

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

agent

5.2s

Hello?

agent

6.1s

Hello? Uh am I speaking with Namrata Vilas?

Hello? Uh Namrata Vilas se baat kar rahe?

customer

8.6s

Hello, I am his assistant speaking.

Hello, main unka assistant bol raha hoon.

agent

10.8s

What is your name?

Kya naam hai aapka?

customer

11.9s

I am his assistant speaking. My name is Prathmesh.

Main unka assistant bol raha hoon. Prathmesh naam hai mera.

agent

13.6s

Okay. Okay. Prathmesh ji, good morning. This is Rohit Mishra calling from JSW.

Okay. Okay. Prathmesh ji, good morning. Rohit Mishra baat kar raha tha JSW se.

customer

17.3s

Yes, yes sir. Good morning.

Haan, ji sir. Good morning.

agent

18.8s

Good morning. This Namrata Vilas Valse, your company is showing up.

Good morning. Yeh Namrata Vilas Valse karke aapki company dikhi hai.

customer

21.7s

Yes, yes.

Haan haan.

agent

23.2s

So you had created some enquiry for TMT?

Toh aapne kuch enquiry banayi thi TMT ke liye?

customer

25.2s

Yes, had made an enquiry for TMT.

Haan, TMT ki enquiry ki thi.

agent

26.2s

For TMT and cement, right?

TMT and cement ki, right?

customer

27.3s

Yes, in the application.

Haan, application mein.

agent

28.3s

On the app. Okay okay. Is this for your own use?

App pe. Okay okay. Yeh aapka khud ke liye use ke liye hai?

customer

30.4s

Yes, it's for our own use. We have a company. What we do is, we purchase material in full quantity.

Haan, khud ke use ke liye hai. Hamara company hai. Hum kya karte hai, poora quantity mein material purchase karte hai.

agent

34.6s

You purchase material in quantity.

Quantity mein material purchase karte hai.

customer

36.0s

Yes.

Haan.

agent

36.6s

And then you do trading of it?

Aur fir trading karte hai uska?

customer

38.0s

No, what we have is government contractor work, for that...

Nahi, hamara jo hai, government contractor ka kaam hota hai na, uske liye...

agent

40.2s

Contract... it's contractual work. So for this specific order you have, do you have a work order for it?

Contract... contractual kaam hai. Toh yeh jo aapka specific order hai, iske paas... iske liye aapke paas work order hai aapke?

customer

43.4s

Yes, we have a work order, sir.

Haan, work order hai na sir.

agent

44.4s

You have it, right? Okay. I will share some of my details with you on WhatsApp. You share the work order with me once, I will provide you with a quotation, okay?

Hai na? Okay. Main aapko WhatsApp pe na, ek apna kuch details share karta hoon. Aap mujhe ek baar work order share kar dijiye, main aapko quotation provide karta hoon, theek hai?

customer

49.6s

Yes, okay sir, okay.

Haan, theek hai sir, theek hai.

agent

50.8s

And do you have, I mean, any make preference?

Aur aapko matlab koi aisa make preference hai aapka?

customer

52.6s

My make preference is that, when I purchase from here at the local rate, I pay two rupees more. That's why my go-down, I have to stock it in the go-down. After that, wherever my work is going on, there...

Mera make preference yeh hai ki mera na, jo main idhar se local rate se kharidi karta hoon na, toh mera do rupaye zyada jaata hai. Isliye mera jo go-down hai na, go-down mein stock karne ka. Uske baad hai na, jidhar mera kaam chalu hai udhar...

agent

59.8s

How much... how many tons will it be now? 20 tons?

Kitna... kitna ton rahega abhi? 20 ton?

customer

61.2s

No, the quantity is around 10-15 tons right now.

Nahi, 10-15 ton ke kareeb hai abhi quantity.

agent

63.5s

Hmm.

customer

64.2s

Okay. Like for cement bags also, what we do is, we have our own OPC, we have a go-down. We stock it at the go-down itself, and after that, we take the material to the site. 100 bags, 200 bags, as required, that's what we do.

Achha. Jaise cement bag ka bhi kya karte hai, hum OPC khud ka hai na, go-down hai. Go-down pe hi na stock karte hai, uske baad material side pe leke jaate hai. 100 bag, 200 bag, jaisa lagta hai waisa, aisa karte hai.

agent

69.8s

But what will be the make? You have chosen that one, Kanika's, on the platform. So, I mean, what we have is, we provide JSW, MTC, BMM, then SAIL, Tata, we have all of these with us.

Lekin make kya rahega? Aapne ek woh Kanika ka choose kiya hai platform pe. Toh matlab hum kya hai, JSW dete hai, MTC dete hai, BMM dete hai, fir SAIL, Tata, yeh saara hai hi apne paas.

customer

75.8s

JSW and Kanika, both will be fine.

JSW aur Kanika dono hoga toh bhi chalega.

agent

78.0s

Okay, okay. Meaning you need it in secondary, right?

Theek hai, theek hai. Matlab secondary mein chahiye aapko, hai na?

customer

79.8s

Yes.

Haan.

agent

80.5s

Okay. I will check once and let you know. And in cement, what do you have?

Theek hai. Main ek baar check karke aapko bata deta hoon. Aur cement mein aapka kya hai?

customer

83.1s

My cement was Birla A1.

Cement mera Birla A1 tha.

agent

84.3s

600... you need Birla?

600... Birla chahiye aapko?

customer

85.4s

Birla A1. OPC 53.

agent

86.6s

OPC yes, OPC 53. Okay, okay.

OPC haan, OPC 53. Theek hai, theek hai.

customer

88.0s

Okay.

Theek hai.

agent

88.9s

Okay. And the grade you have selected, that is, I mean, one of the premium grades. So its rate will also be higher if you compare it with local or from anywhere else. It will be about 300 rupees higher. 300 plus.

Theek hai. Aur jo grade aapne select kiya hai, woh sabse matlab ek one of the premium grade aata hai. Toh fir uska rate bhi agar aap local se ya fir kahin se compare karenge toh upar rahega. Ab 300 rupaye upar hi rahega. 300 plus.

customer

95.2s

300 higher... it will be above 300?

300 upar... 300 ke upar hi rahega kya?

agent

97.0s

It will be above 300. GST, loading, unloading, everything included.

300 ke upar hi rahega. GST, loading, unloading, everything included.

customer

99.4s

It will be included in that?

Include rahega usme?

agent

100.4s

Yes, yes, yes. Transport...

Haan haan haan. Transport...

customer

101.2s

Transport will be included.

Transport included rahega.

agent

102.0s

You will get the delivery.

Delivery aapko mil jaayega.

customer

103.4s

Yes, right. Okay sir, okay. WhatsApp me the full details.

Haan, right. Theek hai sir, theek hai. Mereko WhatsApp kar do na woh poora details mein.

agent

105.8s

I'll do it. You send me the work order... I have sent it. You share the work order with me first, yes.

Kar deta hoon main. Aap mujhe work order... kar diya hai maine. Aap mujhe work order share kar do pehle, haan.

customer

108.2s

Yes, yes. Okay sir, okay. Do it.

Haan, haan. Theek hai sir, theek hai. Kar do.

agent

109.6s

Okay.