Abhishek Gupta agent scorecard
Calls
27
12 scored · 4 n/a
Avg pitch /10
2.29
floor 2.30
-0.01
Band split
0G/1A/11R
green ≥8, amber 5–7, red <5
Talk ratio
0.614
2 monologue-heavy calls
Sentiment
+0.09
the customer's signal, not a rep score
Avg duration
1:03
min:sec
Only the pitch column is this agent's performance. Q-flags describe the leads they were handed; supply describes our stockyard; sentiment is the customer's reaction.
Abhishek Gupta — pitch score distribution
red 0–4 urgent
amber 5–7 coaching
green 8–10 strong
score out of 10
Points earned per step (%)
Weakest step first — this is the coaching agenda.
Coaching focus weakest three steps, with a line from someone who does them well
Closure - one of three outcomes
0.0% of points earned
floor 5.0% · below the floor
across 2 calls
How Sajal Bhaskar does it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Full discovery (8 Qs)
0.0% of points earned
floor 3.2% · below the floor
across 2 calls
How Sajal Bhaskar does it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
Platform education
0.0% of points earned
floor 7.3% · below the floor
across 2 calls
How Sajal Bhaskar does it on a
10.0/10 call —
मतलब ये जो मैं रेट बताया 63100 ये हमारी लोडिंग के साथ है...एक्स्ट्रा जो जो रह गया है इसमें बताना वो 18% GST जो लग एक्स्ट्रा लगता है और ट्रांसपोर्टेशन का खर्चा जितना लगता है, दैट्स इट।
habit
2 of this agent's calls were monologue-heavy
(average talk share 0.614, average
3.5 questions asked per call).
Step-by-step vs the floor weakest first — this is the coaching agenda
| Step | Wt | Calls | This agent | Floor | Δ |
|---|---|---|---|---|---|
| NR6 Closure - one of three outcomes | 2 | 2 | 5.0% | -5 | |
| NR3 Full discovery (8 Qs) | 3 | 2 | 3.2% | -3 | |
| NR4 Platform education | 1 | 2 | 7.3% | -7 | |
| CL3 Discovery (5 Qs, woven naturally) | 2 | 10 | 17.0% | -17 | |
| NR2 Verify basic profile (4 Qs) | 1 | 2 | 12.9% | -13 | |
| NR5 First opportunity identified | 2 | 2 | 15.0% | -15 | |
| CL2 Revalidate every field | 3 | 10 | 19.3% | -14 | |
| CL4 Closure with price & timeline | 2 | 10 | 29.9% | -20 | |
| NR1 Warm welcome opener | 1 | 2 | 68.8% | -19 | |
| CL1 Opener acknowledges platform submission | 2 | 10 | 66.3% | +4 | |
| CL5 No unnecessary re-pitching | 1 | 10 | 97.1% | -7 |
Across campaigns
| Campaign | Calls | Scored | Avg |
|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | 18 | 8 | 2.81 |
| IS_MFG_CR_GI_Coated_Opp_Jul26 | 4 | 1 | 1.00 |
| MSME_IS_PANIndia_NewReg_260526 | 3 | 2 | 0.50 |
| MSME_IS_India_ProductOpps_PROG_261225 | 2 | 1 | 3.00 |
Objections faced
| Objection | Raised | Handled | Missed |
|---|---|---|---|
| price | 2 | 0 | 2 |
| send_price_will_think | 1 | 0 | 1 |
Coaching notes from the lowest-scoring calls
0.0/10
349721785234…
Always begin with the full warm welcome, including your name and JSW One, before asking any questions to properly set the context of the call.
0.0/10
349721783591…
When calling a customer who has submitted a requirement on the platform, always open by referencing their submission; starting with 'Do you have a requirement?' confuses the customer and makes it seem like a cold call.
1.0/10
349721783760…
The call was too short to assess performance, but the opener could be stronger by immediately referencing the customer's online inquiry to provide context.
1.0/10
349721784092…
When opening a customer-led call, immediately reference the customer's action on the platform (e.g., 'I'm calling about the requirement you placed...') to provide context and avoid confusion.
1.0/10
349721784266…
When a customer says they've already been called, confirm the outcome of that call to see if you can still add value or correctly log the next step.
3.0/10
349721783411…
After your strong opening referencing the platform, move directly to revalidating the specific details from the customer's submission to accelerate the conversation.
3.0/10
349721783071…
When a customer raises a historical price objection, first re-validate their specific requirement (product, quantity) to anchor the conversation, then use the new Ghaziabad stockyard to build a fresh, competitive landed-cost proposal.
3.0/10
349721783079…
When faced with a gatekeeper, you correctly and efficiently secured the right contact number; this was the best possible outcome for this call.
All calls 27
| Call | State | Date | Campaign | Dur | Disposition | Band | Lang | Pitch | Talk | Sent |
|---|---|---|---|---|---|---|---|---|---|---|
| 349721785234… | scored | 2026-07-28 | MSME_IS_PANIndia_NewReg_26 | 0:31 | Not_Answered | full conversation | Hindi | 0.0/10 | 0.531 | 0.00 |
| 349721783591… | scored | 2026-07-09 | IS_MFG_HR_HRPO_PM_Opp_Jul2 | 1:13 | Not_Answered | full conversation | Hindi | 0.0/10 | 0.737 mono | -0.77 |
| 349721783760… | scored | 2026-07-11 | IS_MFG_HR_HRPO_PM_Opp_Jul2 | 0:40 | No_requirement | full conversation | Hindi | 1.0/10 | 0.769 mono | -0.17 |
| 349721784092… | scored | 2026-07-15 | IS_MFG_CR_GI_Coated_Opp_Ju | 0:39 | General Enquiry | full conversation | Hindi | 1.0/10 | 0.65 | +0.40 |
| 349721784266… | scored | 2026-07-17 | MSME_IS_PANIndia_NewReg_26 | 1:01 | General Enquiry | full conversation | Hindi | 1.0/10 | 0.481 | +0.20 |
| 349721783923… | scored | 2026-07-13 | IS_MFG_HR_HRPO_PM_Opp_Jul2 | 1:36 | General Enquiry | full conversation | Hindi | 3.0/10 | 0.629 | 0.00 |
| 349721783079… | scored | 2026-07-03 | IS_MFG_HR_HRPO_PM_Opp_Jul2 | 1:40 | General Enquiry | full conversation | Hindi | 3.0/10 | 0.629 | +0.24 |
| 349721783071… | scored | 2026-07-03 | IS_MFG_HR_HRPO_PM_Opp_Jul2 | 1:22 | General Enquiry | full conversation | Hindi | 3.0/10 | 0.668 | +0.50 |
| 349721783586… | scored | 2026-07-09 | IS_MFG_HR_HRPO_PM_Opp_Jul2 | 1:37 | General Enquiry | full conversation | Hindi | 3.0/10 | 0.616 | +0.32 |
| 349721783413… | scored | 2026-07-07 | IS_MFG_HR_HRPO_PM_Opp_Jul2 | 1:01 | General Enquiry | full conversation | Hindi | 3.0/10 | 0.692 | 0.06 |
| 349721783411… | scored | 2026-07-07 | MSME_IS_India_ProductOpps_ | 7:12 | General Enquiry | full conversation | English | 3.0/10 | 0.57 | +0.40 |
| 349721785231… | scored | 2026-07-28 | IS_MFG_HR_HRPO_PM_Opp_Jul2 | 2:23 | General Enquiry | full conversation | Hindi | 6.5/10 | 0.532 | -0.14 |
| 349721782983… | queued | 2026-07-02 | IS_MFG_HR_HRPO_PM_Opp_Jul2 | 0:16 | Not_Answered | n/a | – | pending | – | n/a |
| 349721784006… | queued | 2026-07-14 | IS_MFG_CR_GI_Coated_Opp_Ju | 0:37 | Not_Answered | n/a | – | pending | – | n/a |
| 349721783055… | n/a | 2026-07-03 | MSME_IS_India_ProductOpps_ | 0:27 | Not_Answered | no conversation | English | n/a | 0.478 | n/a |
| 349721783077… | queued | 2026-07-03 | IS_MFG_HR_HRPO_PM_Opp_Jul2 | 0:41 | General Enquiry | n/a | – | pending | – | n/a |
| 349721782971… | n/a | 2026-07-02 | IS_MFG_HR_HRPO_PM_Opp_Jul2 | 0:35 | Not_Answered | no conversation | English | n/a | – | n/a |
| 349721783067… | n/a | 2026-07-03 | IS_MFG_HR_HRPO_PM_Opp_Jul2 | 0:35 | Not_Answered | no conversation | English | n/a | – | n/a |
| 349721782975… | n/a | 2026-07-02 | IS_MFG_HR_HRPO_PM_Opp_Jul2 | 0:20 | Not_Answered | no conversation | English | n/a | – | n/a |
| 349721783409… | queued | 2026-07-07 | IS_MFG_HR_HRPO_PM_Opp_Jul2 | 0:36 | General Enquiry | n/a | – | pending | – | n/a |
| 349721785401… | queued | 2026-07-30 | MSME_IS_PANIndia_NewReg_26 | 0:20 | Not_Answered | n/a | – | pending | – | n/a |
| 349721783934… | queued | 2026-07-13 | IS_MFG_CR_GI_Coated_Opp_Ju | 0:16 | Not_Answered | n/a | – | pending | – | n/a |
| 349721783400… | queued | 2026-07-07 | IS_MFG_HR_HRPO_PM_Opp_Jul2 | 0:14 | Not_Answered | n/a | – | pending | – | n/a |
| 349721783071… | queued | 2026-07-03 | IS_MFG_HR_HRPO_PM_Opp_Jul2 | 0:42 | Not_Answered | n/a | – | pending | – | n/a |
| 349721783081… | queued | 2026-07-03 | IS_MFG_HR_HRPO_PM_Opp_Jul2 | 0:29 | Not_Answered | n/a | – | pending | – | n/a |
| 349721783423… | queued | 2026-07-07 | IS_MFG_HR_HRPO_PM_Opp_Jul2 | 0:34 | Not_Answered | n/a | – | pending | – | n/a |
| 349721783926… | queued | 2026-07-13 | IS_MFG_CR_GI_Coated_Opp_Ju | 0:38 | Not_Answered | n/a | – | pending | – | n/a |