Call 21112178841096521 2026-09-03 · Rohit Mishra · 1:01
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | General Enquiry | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | customer_led (campaign_name:medium) |
Audio: clear: Some background noise on the customer's side, but speech is intelligible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: cement
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.20
confidence high · +1/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call ended before the agent could revalidate any of the customer's requirement details.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
The customer deflected the call before any discovery questions could be asked.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The call did not progress to the closure stage.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
did well
Opener acknowledges platform submission
This is Rohit speaking. Rohit Mishra from the JSW One platform.
No unnecessary re-pitching
Did you need some cement?
Summary
The agent called to follow up on a platform submission for cement. The customer stated they were busy and requested a callback. The agent agreed that someone from the team would call back, and the call ended without any details being exchanged.
Coaching
When a customer asks to be called back, secure a specific time for *you* to call them back instead of saying 'someone from my team will call'. This maintains ownership of the lead.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | This is Rohit speaking. Rohit Mishra from the JSW One platform. The agent correctly identified himself and the platform he was calling from. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call ended before the agent could revalidate any of the customer's requirement details. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The customer deflected the call before any discovery questions could be asked. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call did not progress to the closure stage. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Did you need some cement? The agent correctly focused on the customer's specific inquiry without pitching other products. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.674 | 8.9s | 4.3s | 47.8s | 3.5s | 269.7 | 0 | 5 | 5 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.3s
Hello?
हॅलो?
agent
3.6s
Hello?
हॅलो?
agent
4.6s
Are you speaking from Vibhuti Enterprise?
विभूति एंटरप्राइज से बात कर रहे हैं?
customer
6.3s
Yes.
हां जी।
agent
7.0s
Yes, uh, hello. This is Rohit speaking. Rohit Mishra from the JSW One platform.
जी, uh नमस्ते। रोहित बात कर रहा हूं। रोहित मिश्रा फ्रॉम JSW One प्लॅटफॉर्म से।
customer
11.2s
Yes.
जी।
agent
13.1s
Did you need some cement?
आपको कुछ सीमेंट चाहिए था क्या?
customer
15.2s
Right now I am on the way. Can I call back in five minutes?
अभी मैं on the way हूं। पांच मिनट में कॉल बैक करूं?
agent
17.8s
No problem, no problem. Someone else from my team will call you, okay? Okay.
कोई नहीं कोई नहीं। मेरे टीम से कोई और कॉल करेगा आपको, हां? ओके।
customer
20.5s
Okay, that will work.
ठीक है, चलेगा।