JSWOzonetel · Call Analysis

Call 21112178901544761 2026-09-10 · Rohit Mishra · 1:03

CampaignDispositionCould we hear it?Language TurnsPitch type
MSME_IS_India_ProductOpps_PROG_261225 General Enquiry no conversation no human conversation on the recording (voicemail / IVR / ringing) English 2 customer_led (campaign_name:medium)
Audio: clear: The agent is leaving a voicemail message after a Truecaller automated prompt. Some background call center noise is present but does not affect transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP
n/a
n/a

2 · Customer quality

the LEAD we handed over
– /4 flags

3 · Supply

US
none

4 · Sentiment

the CUSTOMER
n/a
confidence none · +0/−0 from 0 hits
excluded: dead call (red band)

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratioAgent talkCustomer talk Dead airLongest monologueWPM InterruptsAgent turnsCust turns Q marks
1.0 heavy 11.3s –s 51.7s 11.3s 244.2 0 1 – 0

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

unknown
4.6s
I cannot pick up the call right now. This is my Truecaller voicemail. Please leave your message after the beep.
agent
11.2s
Hello Ravi ji, uh Rohit here from JSW One platform. Uh I have sent you my, sent you my details. You can check over WhatsApp. You can reach me out for your requirement which you have made over the application JSW One recently for GI coil.