Call 21112178911599191 2026-09-11 · dhruv · 2:30
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | No_requirement | full conversation 40 turns, clean transcript (0% inaudible) | Hindi | 40 | customer_led (campaign_name:medium) |
Audio: clear: Some minor background noise is present but does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.41
confidence high · +34/−2
from 26 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent only asked about quantity before the customer explained the submission was an error, preventing further revalidation.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
The agent did not attempt any discovery questions after learning the initial inquiry was a mistake.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The call did not progress to a point where pricing or a timeline for a requirement was relevant.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
did well
Opener acknowledges platform submission
Uh sir, you had put some requirement on our portal for angles.
No unnecessary re-pitching
Exactly, because we don't charge for freight separately.
Summary
The customer clarified that the requirement for angles was submitted by mistake while exploring the app for the first time. The agent acknowledged this and agreed to delete the inquiry. The agent then answered the customer's questions about how the ordering and pricing process works and offered to stay in touch via WhatsApp for any future needs, which the customer accepted.
Coaching
When a customer says an inquiry was a mistake, acknowledge it, then pivot to simple discovery questions (e.g., 'No problem, I'll cancel it. Just for my understanding, what kind of work do you do?') to qualify them for the future.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Uh sir, you had put some requirement on our portal for angles. The agent correctly opened by referencing the customer's action on the platform. |
| CL2 Revalidate every field | 3 | fail | 1 | 0.0 |
The agent only asked about quantity before the customer explained the submission was an error, preventing further revalidation. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The agent did not attempt any discovery questions after learning the initial inquiry was a mistake. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call did not progress to a point where pricing or a timeline for a requirement was relevant. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Exactly, because we don't charge for freight separately. The agent did not re-pitch and only mentioned a relevant USP when the customer asked about pricing. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.381 | 29.2s | 47.5s | 73.3s | 4.7s | 302.1 | 0 | 17 | 23 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
agent
1.6s
Hello.
customer
3.0s
Yes.
जी।
agent
3.8s
I am speaking from JSW One.
मैं JSW One से बात कर रहा हूं मैं।
customer
5.8s
Yes sir.
जी सर।
agent
6.7s
Uh sir, you had put some requirement on our portal for angles.
अह सर आपने कुछ requirement डाली थी हमारे portal पे angles की।
customer
10.8s
Yes.
जी।
agent
11.5s
So sir, I wanted to understand, I mean, what quantity do you need, sir?
तो सर मुझे थोड़ा समझना था आपको मतलब कितनी quantity चाहिए सर?
customer
14.7s
Actually sir, I had just installed that portal for the first time.
Actually सर, वो portal मैंने अभी first time install किया था।
customer
18.0s
I was exploring it.
मैं उसको explore कर रहा था।
agent
19.5s
Okay.
अच्छा।
customer
20.1s
How it works, what it is.
कि वो कैसा work करता है, क्या है।
agent
22.0s
Hmm hmm hmm.
हम्म हम्म हम्म।
customer
22.8s
So in it, there was a place below where it was written 'go to cart and you will get the rate and something like that'. So as soon as I clicked on it, the requirement went straight through.
तो वो उसमें एक एक नीचे जहां पे लिखा था कि go to cart and you will get the rate and something like that. तो मैंने जैसे ही उसपे click किया तो वो सीधा requirement चली गई।
customer
30.2s
That didn't happen for me, you understand, right?
वो मेरेको वो वो वो नहीं हुआ, समझ रहे है ना आप?
agent
32.5s
Understood.
customer
33.3s
I was just exploring your app, and in that, in the flow, that... that happened.
मैं बस app आपका explore कर रहा था तो उसमें वो flow flow में वो वो हो गया वो।
agent
37.0s
An inquiry came by mistake for that.
गलती से inquiry आ गई उसकी।
customer
38.4s
Yes, yes, yes. If you could delete it, because I searched for other options in it, how to delete it, how to revise it, but that option wasn't there.
हां हां हां। अगर आप उसको delete कर दें क्योंकि मैं उसमें बाकी ढूंढा मैं उसको delete कैसे करते हैं, उसको revise कैसे करते हैं, तो वो option ही नहीं था उसमें।
agent
44.0s
No, no, only we can do that.
नहीं नहीं वो हम ही कर पाएंगे वो।
customer
45.3s
Yes, yes, yes.
हां हां हां।
customer
46.5s
It's like that.
ऐसा है।
agent
47.2s
Okay, I will do it.
ठीक है, मैं कर दूंगा।
customer
47.9s
So, okay, one thing in that, if you could clarify this, that if I want to purchase any quantity or whatever things are in it, do I have to list it out and add it to the cart in this same way?
तो अच्छा उसमें एक चीज ये ये उसमें clear अगर आप कर देंगे, कि अगर कोई भी quantity में या जो भी चीजें उसमें purchase करना है, तो इसी तरीके से उसमें list out करके उसको cart कर देना है?
agent
56.8s
Yes, the inquiry will flow in the same way, sir.
हां, inquiry उसी तरीके से flow होगी सर।
customer
58.8s
Okay, after that will you tell the rate etc., or will it directly become an order?
अच्छा, उसी के बाद आप उसका rate वगेरा बताएंगे या direct उसमें वो हो जाएगा वो order हो जाएगा?
agent
63.2s
No, actually the system itself will generate the rate, but until the inquiry comes, we won't be able to give the rate on the system, sir.
नहीं वो actually system ही rate निकालेगा लेकिन जब तक inquiry नहीं आएगी ना तब तक rate नहीं दे पाएंगे सर system पे ना।
customer
68.1s
Okay, okay, okay.
अच्छा अच्छा अच्छा।
customer
69.2s
Meaning your rate will also differ as per quantity?
यानी आपका rate as per quantity भी differ करेगा?
agent
71.5s
Exactly, because we don't charge for freight separately.
Exactly, क्योंकि freight क्या है हम अलग से charge नहीं करते ना।
customer
74.5s
Okay.
agent
75.5s
That's why.
customer
76.6s
Okay.
customer
77.7s
Alright then, sir. That was a small mistake, please delete it.
ठीक है ना सर। वो थोड़ा सा गलती हो गई उसको delete कर दीजिए।
agent
80.1s
But what it is, sir, I'll... no no, no issue with that, sir. I'll send you a WhatsApp from my personal number and keep it.
But क्या है सर मैं आपको ना... नहीं नहीं कोई issue नहीं है सर उसको। मैं आपको अपने personal number से ना WhatsApp डाल के रखता हूं।
customer
85.0s
Absolutely, absolutely.
बिलकुल बिलकुल।
agent
85.7s
If there's anything in the future, you can send an inquiry on that as well.
Future में अगर कुछ रहेगा ना तो आप उसपे भी inquiry भेज सकते हैं।
customer
88.2s
Absolutely sir, absolutely, absolutely.
बिलकुल सर, बिलकुल बिलकुल।
agent
89.6s
Done sir. Thank you.
customer
91.1s
Okay, thank you.