Call 21112178901518921 2026-09-10 · Rohit Mishra · 2:01
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | General Enquiry | full conversation 38 turns, clean transcript (0% inaudible) | Hindi | 38 | customer_led (campaign_name:medium) |
Audio: clear: There is some minor background noise but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.5/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: None MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.16
confidence high · +0/−1
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Discovery (5 Qs, woven naturally)
Agent only asked about the customer's business type (manufacturing/trading) and failed to probe for monthly consumption, current brands, or other key discovery points.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
After learning the quantity was below MOQ, the agent gave a vague, non-committal closing instead of stating a clear price, timeline, or policy.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
−1.5 pts
Revalidate every field
Agent confirmed product, thickness, quantity, and location, but missed revalidating the delivery timeline.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
did well
Opener acknowledges platform submission
You had registered on our platform.
No unnecessary re-pitching
What is your requirement in CR right now?
Summary
The customer confirmed their platform submission for CR sheets. The agent revalidated most details and confirmed the customer is a manufacturer. The call ended when the customer revealed their requirement was only for 'two sheets', which is far below the 5-ton MOQ, and the agent gave a non-committal response to check for possibilities.
Coaching
When a customer's requirement is far below the 5-ton MOQ, clearly state the policy and close the call professionally instead of offering a vague promise to 'check if it's possible'.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | You had registered on our platform. The agent correctly opened the call by referencing the customer's action on the JSW One platform. |
| CL2 Revalidate every field | 3 | partial | 4 | 1.5 | you had given a requirement for some CR2... In CR, I need a 2 mm, 2.5 mm sheet... How many tons will it be?... You need it in Daskroi, right? Agent confirmed product, thickness, quantity, and location, but missed revalidating the delivery timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 1 | 0.0 | what kind of work do you do? Is it manufacturing or trading? Agent only asked about the customer's business type (manufacturing/trading) and failed to probe for monthly consumption, current brands, or other key discovery points. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 | I'll see if it's possible. If it happens, I will let you know. After learning the quantity was below MOQ, the agent gave a vague, non-committal closing instead of stating a clear price, timeline, or policy. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | What is your requirement in CR right now? The agent correctly focused only on the customer's stated requirement and did not waste time re-pitching other products. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.643 | 30.4s | 16.9s | 73.7s | 3.5s | 315.8 | 0 | 21 | 17 | 11 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello?
हेलो?
agent
2.3s
Yes, Panchal ji, hello.
हां, पांचाल जी, नमस्ते।
customer
3.8s
Yes, tell me sir.
हां, बोलो सर।
agent
4.4s
Panchal ji, Rohit Mishra is speaking from JSW One.
पांचाल जी, रोहित मिश्रा बात कर रहा हूं JSW One से।
customer
7.1s
From where?
कहां से?
agent
7.8s
From JSW One.
JSW One से।
customer
9.2s
Yes, speak.
हां, बोलिए।
agent
9.9s
Panchal ji, this is your company called Siddheshwari Engineering. You had registered on our platform.
पांचाल जी, ये सिद्धेश्वरी इंजीनियरिंग करके आपकी कंपनी है। आपने हमारे प्लेटफॉर्म पे रजिस्टर किया था।
customer
13.7s
Yes, yes.
हां हां।
agent
14.2s
So, uh, you had given a requirement for some CR2.
तो, अह, आपने कुछ CR2 की रिक्वायरमेंट दी थी।
customer
17.1s
Yes, yes, yes.
हां हां हां।
agent
18.0s
So, uh, right now, what kind of work do you do? Is it manufacturing or trading?
तो, अह, अभी आपका मतलब किस चीज का काम है? मैन्युफैक्चरिंग है या फिर ट्रेडिंग है?
customer
21.0s
No, manufacturing.
नहीं, मैन्युफैक्चरिंग का।
agent
22.4s
Hmm hmm hmm hmm.
हम्म हम्म हम्म हम्म।
agent
23.8s
What is your requirement in CR right now?
अभी क्या रिक्वायरमेंट है आपको CR में?
customer
25.5s
In CR, I need a 2 mm, 2.5 mm sheet.
CR में 2 mm का, 2.5 mm का शीट चाहिए मेरेको।
agent
28.1s
Okay. How many tons will it be?
अच्छा। कितना टन रहेगा?
customer
29.9s
I have written that inside.
वो मैं अभी अंदर लिखा है।
agent
31.8s
Hmm hmm.
हम्म हम्म।
customer
32.4s
What is the minimum quantity one has to do in that?
कितनी मिनिमम क्वांटिटी कितनी करनी पड़ती उसमें?
agent
34.6s
Our minimum is 5 tons, sir.
मिनिमम 5 टन है जी हमारा।
customer
36.2s
5 tons?
5 टन?
agent
36.9s
Yes yes, the minimum is 5 tons.
हां हां, मिनिमम 5 टन होता है।
agent
38.4s
You need it in Daskroi, you need it in Daskroi, right?
आपको दसक्रोई में चाहिए, दसक्रोई में चाहिए ना?
customer
40.1s
Yes.
हां।
agent
40.9s
Yes. Yes, okay. Is the requirement for trading or do you do some manufacturing?
हां। हां, ठीक है ना। अभी रिक्वायरमेंट ट्रेडिंग के लिए है या फिर कुछ मैन्युफैक्चरिंग करते हैं आप?
customer
43.7s
No, I need it for manufacturing only.
नहीं, मैन्युफैक्चरिंग के लिए ही चाहिए मेरेको।
agent
45.8s
How much do you need? What quantity do you need now?
कितना चाहिए? क्वांटिटी कितना चाहिए अभी?
customer
47.6s
Mine is less right now, very less.
मेरी तो अभी कम है, बहुत कम है।
agent
49.3s
So how much is it? Tell me. How many sheets is it?
तो कितना है? बताइए ना आप। कितना शीट का है?
customer
51.1s
I only need two sheets right now. That's why I was just looking.
दो शीट ही चाहिए मेरेको अभी तो। इसके लिए मैंने खाली देख रहा था।
agent
54.4s
Hmm.
हम्म।
agent
55.1s
You need two sheets?
दो शीट चाहिए?
customer
56.0s
Yes.
हां।
agent
56.7s
Uh, okay. I'll see if it's possible.
अह, ठीक है। मैं देख लेता हूं अगर पॉसिबल होता है तो।
customer
58.7s
Yes.
हां।
agent
59.3s
If it happens, I will let you know.
होता है तो मैं बताता हूं आपको।
agent
61.0s
Okay.
ओके।