abhinav gautam agent scorecard
Calls
71
59 scored · 7 n/a
Avg pitch /10
2.10
floor 2.30
-0.20
Band split
1G/7A/51R
green ≥8, amber 5–7, red <5
Talk ratio
0.567
10 monologue-heavy calls
Sentiment
+0.07
the customer's signal, not a rep score
Avg duration
1:28
min:sec
Only the pitch column is this agent's performance. Q-flags describe the leads they were handed; supply describes our stockyard; sentiment is the customer's reaction.
abhinav gautam — pitch score distribution
red 0–4 urgent
amber 5–7 coaching
green 8–10 strong
score out of 10
Points earned per step (%)
Weakest step first — this is the coaching agenda.
Coaching focus weakest three steps, with a line from someone who does them well
First opportunity identified
0.0% of points earned
floor 15.0% · below the floor
across 11 calls
How Sajal Bhaskar does it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
Verify basic profile (4 Qs)
0.0% of points earned
floor 12.9% · below the floor
across 11 calls
How Sajal Bhaskar does it on a
10.0/10 call —
आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था... [Customer:] ये मेरा खुद का है ना... तलोज़ा से करोगे तो 63100 चल रहा था... मैं दूसरे नंबर से WhatsApp करता हूं, वो वाला कर लीजिएगा।
Full discovery (8 Qs)
0.0% of points earned
floor 3.2% · below the floor
across 11 calls
How Sajal Bhaskar does it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
habit
10 of this agent's calls were monologue-heavy
(average talk share 0.567, average
4.2 questions asked per call).
Step-by-step vs the floor weakest first — this is the coaching agenda
| Step | Wt | Calls | This agent | Floor | Δ |
|---|---|---|---|---|---|
| NR5 First opportunity identified | 2 | 11 | 15.0% | -15 | |
| NR2 Verify basic profile (4 Qs) | 1 | 11 | 12.9% | -13 | |
| NR3 Full discovery (8 Qs) | 3 | 11 | 3.2% | -3 | |
| SL3 Discovery (6 Qs) | 2 | 33 | 4.4% | -4 | |
| NR4 Platform education | 1 | 11 | 7.3% | -7 | |
| NR6 Closure - one of three outcomes | 2 | 11 | 5.0% | -5 | |
| SL6 Closure with next step | 1 | 33 | 25.5% | -19 | |
| SL2 Hook (supply/price signal) | 2 | 33 | 5.0% | +4 | |
| SL1 Opener & permission | 2 | 33 | 22.6% | -14 | |
| CL3 Discovery (5 Qs, woven naturally) | 2 | 15 | 17.0% | -7 | |
| SL4 Pitch (2-3 USPs) | 1 | 33 | 7.6% | +4 | |
| CL2 Revalidate every field | 3 | 15 | 19.3% | +1 | |
| CL4 Closure with price & timeline | 2 | 15 | 29.9% | +3 | |
| NR1 Warm welcome opener | 1 | 11 | 68.8% | -32 | |
| CL1 Opener acknowledges platform submission | 2 | 15 | 66.3% | +0 | |
| SL5 Qualify | 2 | 33 | 58.8% | +11 | |
| CL5 No unnecessary re-pitching | 1 | 15 | 97.1% | -4 |
Across campaigns
| Campaign | Calls | Scored | Avg |
|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | 27 | 25 | 1.96 |
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | 10 | 4 | 2.00 |
| IS_MFG_HR_HRPO_Sep26 | 9 | 7 | 1.86 |
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | 8 | 8 | 0.25 |
| MSME_IS_India_ProductOpps_PROG_261225 | 7 | 7 | 4.93 |
| MSME_IS_PANIndia_NewReg_260526 | 4 | 3 | 0.67 |
| MSME_IS_India_ProductOpps_Reg_Acc | 3 | 3 | 4.17 |
| IS_MFG_CR_GI_Coated_Opp_Jul26 | 2 | 1 | 1.00 |
| IS_MFG_CR_GI_GP_Coated_Sep26 | 1 | 1 | 2.00 |
Objections faced
| Objection | Raised | Handled | Missed |
|---|---|---|---|
| price | 8 | 5 | 3 |
| incumbent_supplier | 7 | 2 | 5 |
| send_price_will_think | 7 | 0 | 7 |
| just_registered_to_check | 2 | 0 | 2 |
| credit | 2 | 2 | 0 |
| specs_may_change | 1 | 0 | 0 |
| why_call_used_app | 1 | 1 | 0 |
Coaching notes from the lowest-scoring calls
0.0/10
211121785841…
When a customer corrects your information, listen carefully and ask questions to understand the new situation instead of ending the call.
0.0/10
211121785842…
Maintain a professional and calm tone at all times, even when frustrated. Antagonizing the other party makes it impossible to achieve your goal and ends the call negatively.
0.0/10
211121785845…
You must follow the basic call structure on every call: start with a full opener including permission, deliver the hook to create interest, and only then ask about requirements.
0.0/10
211121785839…
When a customer asks to talk later, always secure a specific time and day for the callback to ensure the lead isn't lost.
0.0/10
211121785914…
When faced with an immediate objection about past service, you must first acknowledge the customer's frustration before attempting to proceed; the call ended because the objection was ignored.
0.0/10
211121788843…
You did not speak on this call. Please ensure you greet the customer and begin the conversation as soon as the line connects.
0.0/10
211121785914…
You skipped the entire pitch structure and immediately asked for a requirement, which led to a quick shutdown. Always start by asking for permission and then use the supply-led hook to create interest before you try to qualify.
0.0/10
211121785914…
When a customer asks for price immediately, you must first ask a few discovery questions (e.g., 'To give you the best price, may I ask what you manufacture?') to build value before quoting.
All calls 71
| Call | State | Date | Campaign | Dur | Disposition | Band | Lang | Pitch | Talk | Sent |
|---|---|---|---|---|---|---|---|---|---|---|
| 211121785914… | scored | 2026-08-05 | IS_MFG_HR_HRPO_Opp_Aug26 | 0:44 | General Enquiry | full conversation | Hindi | 0.0/10 | 0.748 mono | 0.00 |
| 211121788501… | scored | 2026-09-04 | IS_Inte_MFG_M1_3_NoEnq_Sep | 0:51 | General Enquiry | full conversation | Hindi | 0.0/10 | 0.7 | -0.20 |
| 211121788414… | scored | 2026-09-03 | IS_Inte_MFG_M1_3_NoEnq_Sep | 1:16 | General Enquiry | full conversation | Hindi | 0.0/10 | 0.481 | 0.06 |
| 211121788418… | scored | 2026-09-03 | MSME_IS_PANIndia_NewReg_26 | 0:59 | General Enquiry | full conversation | Hindi | 0.0/10 | 0.625 | -0.46 |
| 211121785839… | scored | 2026-08-04 | IS_MFG_HR_HRPO_Opp_Aug26 | 0:30 | General Enquiry | full conversation | Hindi | 0.0/10 | 0.635 | 0.00 |
| 211121785842… | scored | 2026-08-04 | IS_MFG_HR_HRPO_Opp_Aug26 | 2:14 | General Enquiry | full conversation | Hindi | 0.0/10 | 0.707 | 0.02 |
| 211121788508… | scored | 2026-09-04 | IS_Inte_MFG_M1_3_NoEnq_Sep | 1:40 | General Enquiry | full conversation | Hindi | 0.0/10 | 0.494 | -0.40 |
| 211121785914… | scored | 2026-08-05 | IS_MFG_HR_HRPO_Opp_Aug26 | 0:36 | General Enquiry | full conversation | Hindi | 0.0/10 | 0.276 | 0.12 |
| 211121785841… | scored | 2026-08-04 | IS_MFG_HR_HRPO_Opp_Aug26 | 1:36 | General Enquiry | full conversation | Hindi | 0.0/10 | 0.374 | +0.38 |
| 211121788418… | scored | 2026-09-03 | IS_Inte_MFG_M1_3_NoEnq_Sep | 0:29 | General Enquiry | full conversation | Hindi | 0.0/10 | 0.632 | -0.20 |
| 211121788417… | scored | 2026-09-03 | IS_Inte_MFG_M1_3_NoEnq_Sep | 0:27 | General Enquiry | short or unclear | Hindi | 0.0/10 | 0.75 mono | 0.00 |
| 211121785843… | scored | 2026-08-04 | IS_MFG_HR_HRPO_Opp_Aug26 | 0:42 | General Enquiry | full conversation | Hindi | 0.0/10 | 0.289 | -0.20 |
| 211121785914… | scored | 2026-08-05 | IS_MFG_HR_HRPO_Opp_Aug26 | 1:26 | General Enquiry | full conversation | Hindi | 0.0/10 | 0.509 | +0.44 |
| 211121788848… | scored | 2026-09-08 | IS_MFG_HR_HRPO_Sep26 | 0:52 | General Enquiry | full conversation | Hindi | 0.0/10 | 0.701 | -0.26 |
| 211121788843… | scored | 2026-09-08 | MSME_IS_India_ProductOpps_ | 0:41 | General Enquiry | full conversation | Hindi | 0.0/10 | 0.0 | 0.00 |
| 211121785845… | scored | 2026-08-04 | IS_MFG_HR_HRPO_Opp_Aug26 | 1:16 | General Enquiry | full conversation | English | 0.0/10 | 0.394 | -0.45 |
| 211121788417… | scored | 2026-09-03 | IS_Inte_MFG_M1_3_NoEnq_Sep | 2:01 | General Enquiry | full conversation | Hindi | 0.0/10 | 0.556 | 0.10 |
| 211121788844… | scored | 2026-09-08 | MSME_IS_PANIndia_NewReg_26 | 0:53 | General Enquiry | full conversation | Hindi | 1.0/10 | 0.582 | +0.20 |
| 211121788501… | scored | 2026-09-04 | IS_Inte_MFG_M1_3_NoEnq_Sep | 0:50 | General Enquiry | full conversation | Hindi | 1.0/10 | 0.771 mono | -0.12 |
| 211121788417… | scored | 2026-09-03 | IS_Inte_MFG_M1_3_NoEnq_Sep | 0:48 | General Enquiry | full conversation | Hindi | 1.0/10 | 0.639 | -0.20 |
| 349721785311… | scored | 2026-07-29 | IS_MFG_HR_HRPO_PM_Opp_Jul2 | 0:48 | General Enquiry | full conversation | Hindi | 1.0/10 | 0.691 | 0.00 |
| 211121788758… | scored | 2026-09-07 | MSME_IS_PANIndia_NewReg_26 | 3:02 | General Enquiry | full conversation | Hindi | 1.0/10 | 0.54 | +0.40 |
| 349721784094… | scored | 2026-07-15 | IS_MFG_CR_GI_Coated_Opp_Ju | 1:03 | General Enquiry | full conversation | Hindi | 1.0/10 | 0.634 | -0.12 |
| 349721782984… | scored | 2026-07-02 | IS_MFG_HR_HRPO_PM_Opp_Jul2 | 1:12 | General Enquiry | full conversation | Hindi | 1.0/10 | 0.604 | +0.48 |
| 211121785841… | scored | 2026-08-04 | IS_MFG_HR_HRPO_Opp_Aug26 | 1:04 | General Enquiry | full conversation | Hindi | 2.0/10 | 0.493 | -0.04 |
| 211121785842… | scored | 2026-08-04 | IS_MFG_HR_HRPO_Opp_Aug26 | 0:31 | General Enquiry | full conversation | Hindi | 2.0/10 | 0.56 | +0.43 |
| 211121785841… | scored | 2026-08-04 | IS_MFG_HR_HRPO_Opp_Aug26 | 0:31 | General Enquiry | full conversation | Hindi | 2.0/10 | 0.7 | +0.32 |
| 211121785841… | scored | 2026-08-04 | IS_MFG_HR_HRPO_Opp_Aug26 | 0:31 | General Enquiry | full conversation | Hindi | 2.0/10 | 0.642 | -0.30 |
| 211121785832… | scored | 2026-08-04 | IS_MFG_HR_HRPO_Opp_Aug26 | 0:54 | General Enquiry | full conversation | Hindi | 2.0/10 | 0.43 | -0.07 |
| 211121785841… | scored | 2026-08-04 | IS_MFG_HR_HRPO_Opp_Aug26 | 1:06 | General Enquiry | full conversation | Hindi | 2.0/10 | 0.648 | -0.20 |
| 211121785832… | scored | 2026-08-04 | IS_MFG_HR_HRPO_Opp_Aug26 | 1:03 | General Enquiry | full conversation | Hindi | 2.0/10 | 0.671 | +0.20 |
| 211121785839… | scored | 2026-08-04 | IS_MFG_HR_HRPO_Opp_Aug26 | 1:15 | General Enquiry | full conversation | Hindi | 2.0/10 | 0.528 | -0.12 |
| 211121785832… | scored | 2026-08-04 | IS_MFG_HR_HRPO_Opp_Aug26 | 0:45 | General Enquiry | full conversation | Hindi | 2.0/10 | 0.803 mono | -0.20 |
| 211121785915… | scored | 2026-08-05 | IS_MFG_HR_HRPO_Opp_Aug26 | 3:25 | General Enquiry | full conversation | Hindi | 2.0/10 | 0.76 mono | +0.33 |
| 211121785844… | scored | 2026-08-04 | IS_MFG_HR_HRPO_Opp_Aug26 | 1:04 | General Enquiry | full conversation | Hindi | 2.0/10 | 0.633 | +0.30 |
| 211121788844… | scored | 2026-09-08 | IS_MFG_HR_HRPO_Sep26 | 1:13 | General Enquiry | full conversation | Hindi | 2.0/10 | 0.547 | +0.26 |
| 211121788512… | scored | 2026-09-04 | IS_MFG_HR_HRPO_Sep26 | 1:25 | General Enquiry | full conversation | Hindi | 2.0/10 | 0.369 | +0.49 |
| 211121788777… | scored | 2026-09-07 | IS_MFG_HR_HRPO_Sep26 | 3:25 | General Enquiry | full conversation | Hindi | 2.0/10 | 0.493 | 0.07 |
| 211121788848… | scored | 2026-09-08 | IS_MFG_HR_HRPO_Sep26 | 0:52 | General Enquiry | full conversation | Hindi | 2.0/10 | 0.709 | 0.00 |
| 211121788862… | scored | 2026-09-08 | IS_MFG_HR_HRPO_Sep26 | 1:05 | General Enquiry | full conversation | Hindi | 2.0/10 | 0.531 | -0.36 |
| 211121789732… | scored | 2026-09-18 | IS_MFG_CR_GI_GP_Coated_Sep | 0:54 | General Enquiry | full conversation | Hindi | 2.0/10 | 0.764 mono | 0.12 |
| 349721783079… | scored | 2026-07-03 | IS_MFG_HR_HRPO_PM_Opp_Jul2 | 2:57 | General Enquiry | full conversation | Hindi | 3.0/10 | 0.453 | +0.55 |
| 211121789729… | scored | 2026-09-18 | MSME_IS_India_ProductOpps_ | 0:48 | General Enquiry | full conversation | Hindi | 3.0/10 | 0.73 mono | -0.12 |
| 211121788514… | scored | 2026-09-04 | IS_MFG_HR_HRPO_Sep26 | 3:42 | General Enquiry | full conversation | Hindi | 3.0/10 | 0.794 mono | +0.24 |
| 211121788515… | scored | 2026-09-04 | MSME_IS_India_ProductOpps_ | 1:44 | General Enquiry | full conversation | Hindi | 3.0/10 | 0.6 | +0.37 |
| 349721784786… | scored | 2026-07-23 | IS_MFG_HR_HRPO_PM_Opp_Jul2 | 0:37 | General Enquiry | full conversation | Hindi | 3.0/10 | 0.628 | 0.00 |
| 211121788757… | scored | 2026-09-07 | MSME_IS_India_ProductOpps_ | 0:46 | General Enquiry | full conversation | Hindi | 3.0/10 | 0.618 | +0.26 |
| 211121785841… | scored | 2026-08-04 | IS_MFG_HR_HRPO_Opp_Aug26 | 5:59 | General Enquiry | full conversation | Hindi | 3.0/10 | 0.601 | -0.11 |
| 211121785841… | scored | 2026-08-04 | IS_MFG_HR_HRPO_Opp_Aug26 | 0:42 | General Enquiry | full conversation | Hindi | 4.0/10 | 0.434 | -0.01 |
| 211121785838… | scored | 2026-08-04 | IS_MFG_HR_HRPO_Opp_Aug26 | 3:01 | General Enquiry | full conversation | Hindi | 4.0/10 | 0.548 | -0.28 |
| 211121788330… | scored | 2026-09-02 | MSME_IS_India_ProductOpps_ | 2:00 | General Enquiry | full conversation | Hindi | 4.5/10 | 0.478 | +0.49 |
| 211121788843… | scored | 2026-09-08 | MSME_IS_India_ProductOpps_ | 1:34 | General Enquiry | full conversation | Hindi | 5.0/10 | 0.595 | +0.37 |
| 211121785909… | scored | 2026-08-05 | IS_MFG_HR_HRPO_Opp_Aug26 | 8:33 | General Enquiry | full conversation | Hindi | 5.0/10 | 0.544 | 0.04 |
| 211121788513… | scored | 2026-09-04 | MSME_IS_India_ProductOpps_ | 1:31 | General Enquiry | full conversation | Hindi | 5.0/10 | 0.753 mono | +0.34 |
| 211121785913… | scored | 2026-08-05 | IS_MFG_HR_HRPO_Opp_Aug26 | 2:23 | General Enquiry | full conversation | Hindi | 5.0/10 | 0.453 | +0.18 |
| 211121785839… | scored | 2026-08-04 | IS_MFG_HR_HRPO_Opp_Aug26 | 3:51 | General Enquiry | full conversation | Hindi | 6.0/10 | 0.569 | 0.07 |
| 211121788512… | scored | 2026-09-04 | MSME_IS_India_ProductOpps_ | 3:11 | General Enquiry | full conversation | Hindi | 7.0/10 | 0.538 | +0.55 |
| 211121788854… | scored | 2026-09-08 | MSME_IS_India_ProductOpps_ | 3:08 | General Enquiry | full conversation | English | 7.5/10 | 0.312 | +0.31 |
| 211121785837… | scored | 2026-08-04 | MSME_IS_India_ProductOpps_ | 3:51 | General Enquiry | full conversation | Hindi | 9.0/10 | 0.418 | 0.10 |
| 211121788515… | n/a | 2026-09-04 | IS_MFG_HR_HRPO_Sep26 | 1:04 | General Enquiry | no conversation | English | n/a | 1.0 mono | n/a |
| 211121785832… | queued | 2026-08-04 | IS_MFG_HR_HRPO_Opp_Aug26 | 0:21 | General Enquiry | n/a | – | pending | – | n/a |
| 349721783402… | n/a | 2026-07-07 | IS_MFG_HR_HRPO_PM_Opp_Jul2 | 0:37 | General Enquiry | no conversation | English | n/a | – | n/a |
| 349721783495… | queued | 2026-07-08 | IS_MFG_HR_HRPO_PM_Opp_Jul2 | 0:15 | General Enquiry | n/a | – | pending | – | n/a |
| 349721782969… | queued | 2026-07-02 | IS_MFG_HR_HRPO_PM_Opp_Jul2 | 0:21 | General Enquiry | n/a | – | pending | – | n/a |
| 211121788862… | queued | 2026-09-08 | IS_MFG_HR_HRPO_Sep26 | 0:26 | General Enquiry | n/a | – | pending | – | n/a |
| 211121785838… | n/a | 2026-08-04 | IS_MFG_HR_HRPO_Opp_Aug26 | 0:28 | General Enquiry | no conversation | Gujarati | n/a | 0.474 | n/a |
| 349721783679… | n/a | 2026-07-10 | IS_MFG_HR_HRPO_PM_Opp_Jul2 | 0:41 | General Enquiry | no conversation | English | n/a | – | n/a |
| 349721782974… | n/a | 2026-07-02 | IS_MFG_HR_HRPO_PM_Opp_Jul2 | 0:31 | General Enquiry | no conversation | English | n/a | – | n/a |
| 349721785403… | queued | 2026-07-30 | IS_MFG_CR_GI_Coated_Opp_Ju | 0:11 | General Enquiry | n/a | – | pending | – | n/a |
| 349721784194… | n/a | 2026-07-16 | MSME_IS_PANIndia_NewReg_26 | 0:33 | General Enquiry | no conversation | English | n/a | – | n/a |
| 349721782986… | n/a | 2026-07-02 | IS_MFG_HR_HRPO_PM_Opp_Jul2 | 0:22 | General Enquiry | no conversation | Gujarati | n/a | 0.0 | n/a |