21112178835111561 · Call

Call 21112178835111561 2026-09-02 · Aditya Pandey · 5:03

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
MSME_IS_India_ProductOpps_PROG_261225	General Enquiry	full conversation 71 turns, clean transcript (0% inaudible)	Hindi	71	customer_led (campaign_name:medium)

Audio: clear: Some background office chatter is present but does not significantly impede transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

4.5/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

2 /4 flags

MOQ: 4.5 MT low material: Birla Super Cement

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.26

confidence high · +19/−7 from 16 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Discovery (5 Qs, woven naturally) No discovery questions were asked about the customer's business, end application, monthly requirement, or current suppliers.

How ankit mistry did it on a 10.0/10 call —

And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?

−2.0 pts Closure with price & timeline When asked for a price, the agent could not provide one due to unclear specs and did not commit to a timeline for reverting with a quote.

How ankit mistry did it on a 10.0/10 call —

0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.

−1.5 pts Revalidate every field Agent confirmed quantity and attempted to get product and dimensions, but did not ask about delivery location or timeline.

How ankit mistry did it on a 10.0/10 call —

you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.

did well

Opener acknowledges platform submission

Sir, you just registered on our platform and shared a requirement. I called regarding that.

No unnecessary re-pitching

Sir, is your requirement only for cement or do you also require TMT?

Summary

The customer inquired about cement but then clarified a need for 4.5 tons of profile sheets. The call was dominated by confusion over technical specifications, as the customer could not provide dimensions in millimeters. The agent was unable to provide a price and instead arranged to receive the requirements via WhatsApp, as the customer's attempt to conference in his craftsman failed.

Coaching

When a customer is confused about technical specs, proactively offer to connect with their technical person or guide them on where to find the information, instead of just asking for the details on WhatsApp.

Missed: CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
CL1 Opener acknowledges platform submission	2	pass	–	2.0	Sir, you just registered on our platform and shared a requirement. I called regarding that. The agent correctly opened the call by referencing the customer's recent platform activity.
CL2 Revalidate every field	3	partial	3	1.5	Four and a half tons, right? Yes, we can do it, sir, no issue. Agent confirmed quantity and attempted to get product and dimensions, but did not ask about delivery location or timeline.
CL3 Discovery (5 Qs, woven naturally)	2	fail	0	0.0	No discovery questions were asked about the customer's business, end application, monthly requirement, or current suppliers.
CL4 Closure with price & timeline	2	fail	–	0.0	When asked for a price, the agent could not provide one due to unclear specs and did not commit to a timeline for reverting with a quote.
CL5 No unnecessary re-pitching	1	pass	–	1.0	Sir, is your requirement only for cement or do you also require TMT? The agent did not pitch any products and focused only on clarifying the customer's inbound requirement.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.494	53.3s	54.7s	195.0s	7.0s	338.8	0	31	38	14

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

4.9s

Hello?

हॅलो?

agent

5.6s

Yes.

हां जी।

customer

6.1s

Hello, are you speaking from Shri Radhe Intex, sir?

हॅलो, श्री राधे इंटेक्स से बोल रहे सर?

agent

8.0s

Ye- yes.

ये यस।

agent

9.1s

Sir, hello. I am Aditya Pandey speaking from JSW One.

सर नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।

customer

11.6s

Speak.

बोलिए।

agent

13.0s

Sir, you just registered on our platform and shared a requirement. I called regarding that.

सर अभी आपने हमारे प्लॅटफॉर्म में रजिस्टर करके एक रिक्वायरमेंट शेअर की थी। उसी के रिगार्डिंग कॉल किया था हमने।

customer

16.6s

Yes.

जी।

agent

17.4s

Sir, is your requirement only for cement or do you also require TMT?

सर आपको सीमेंट का ही रिक्वायरमेंट है कि मतलब आप टीएमटी में भी रिक्वायर्ड रहता है?

customer

20.6s

No, the requirement is only for cement.

नहीं, सीमेंट का ही रिक्वायरमेंट है।

agent

22.6s

Only a cement requirement, right?

ओन्ली सीमेंट का रिक्वायरमेंट है ना आपका?

customer

24.2s

Yes.

हां।

agent

24.9s

Alright sir. Okay. I will share the contact of the concerned person with you. They will call you back. Because I only look after TMT requirements or steel.

ठीक है सर। ओके। मैं आपको कंसर्न पर्सन का आपको कॉन्टॅक्ट शेअर कर देता हूं। वो आपसे कॉल बॅक कर लेंगे। क्योंकि मैं सिर्फ टीएमटी रिक्वायरमेंट या स्टील में देख लेता हूं।

customer

30.2s

But there is also a requirement for profile sheet.

लेकिन प्रोफाइल शीट का रिक्वायरमेंट है और।

agent

32.2s

Profile sheet. What is it, sir?

प्रोफाइल शीट। क्या है सर उसका?

customer

33.8s

What do you call it?

उसके क्या बोलते है?

agent

35.2s

I mean, what is the SKU, sir? Like, the dimension?

मतलब क्या एसकेयू है सर? मतलब जैसे डायमेंशन?

customer

37.3s

What dimension will we need?

डायमेंशन कितना लगेगा अपने को?

customer

39.2s

Need four and a half tons and I am telling you the dimension.

साडे चार टन का होना और डायमेंशन आपको मैं बता रहा हूं।

customer

41.8s

One second.

एक सेकंड।

agent

42.7s

Four and a half tons, right? Yes, we can do it, sir, no issue. Just tell me if you need it in coil or in sheet.

साडे चार टन ना? हां, कर लेंगे सर, कोई इश्यू नहीं है। कॉइल में चाहिए की शीट में चाहिए बस ये बता दीजिए।

customer

45.6s

Need it in sheet, profile sheet.

शीट में होना ना, प्रोफाइल शीट।

agent

47.3s

Yes, okay. So please tell me its dimension.

हां, ओके। तो उसका डायमेंशन तो बता दीजिएगा मुझे।

customer

49.2s

I am telling you the dimension.

डायमेंशन बता रहा हूं मैं आपको।

customer

50.6s

They were saying 500 GPM.

500 GPM बोल रहे थे।

customer

52.4s

Stay on the line.

चालू रखिए।

agent

53.8s

Hello?

हॅलो?

agent

54.4s

Tell me.

बताइए।

customer

55.4s

One minute, ji.

एक मिनट जी।

customer

56.4s

In HP, say 22 ft 4 inch. 22 ft 4 inch, 80 pieces of 18 ft 4 inch. Yes, need 80 pieces of 22.4 inch and 80 pieces of 18.4 inch.

एचपी में बोलना 22 फुट 4 इंच। 22 फुट 4 इंच, 18 फुट 4 इंच के 80 नग। हां, 22.4 इंच के 80 नग होना और 18.4 इंच के 80 नग होना।

agent

62.8s

Sir, if you can tell me in mm, it would be better for me. We cut in mm, that's why.

सर, एमएम में बता सकेंगे तो ज्यादा बेटर रहेगा मेरेको। हम लोग एमएम में कट करते हैं इसलिए।

customer

66.8s

mm mm. 50. Yes.

एमएम एमएम। 50। हां।

customer

69.6s

Oh ho ho, I am not understanding what you are saying, I mean what is mm.

ओ हो हो, मेरेको समझ में नहीं आ रहा आप क्या बोल रहे हो मतलब एमएम क्या है।

agent

71.8s

Sir, it's millimeter, right? We ask for it in millimeters.

सर मिलीमीटर होता है ना? मिलीमीटर में मांगते है।

customer

74.2s

It's 22.4 inches, let me convert it once to see how many mm it is. One minute.

22.4 इंची है, इसको मैं कन्वर्ट करता हूं एक बार कितना एमएम हो रहा है। एक मिनट।

agent

77.6s

What is its thickness, sir? The width, what will be the thickness?

थिकनेस क्या है सर उसकी? चौड़ाई, थिकनेस क्या होगी?

customer

79.6s

Width 50 mm.

चौड़ाई 50 एमएम।

agent

81.0s

50.

50।

agent

82.0s

Are you saying 0.5?

आप 0.5 बोल रहे है क्या?

customer

83.2s

Yes.

हां।

agent

84.2s

You mean 0.5 mm, right?

0.5 एमएम मतलब बोल रहे ना आप?

customer

86.0s

No, I am not understanding this. I think you will have to make me talk to that craftsman.

नहीं, मेरेको ये समझ में नहीं आ रहा। मेरेको वो जो मिस्त्री है ना उससे ही बात कराना पड़ेगा आपको लगता है।

agent

90.0s

I'll do one thing, sir, you...

एक काम करता हूं सर आप...

customer

92.2s

Yes.

हां।

agent

92.8s

I'll do one thing, I'll share my WhatsApp number. You talk to him, create a message and share it with me.

मैं आपको एक काम करता हूं, अपना WhatsApp नंबर शेअर कर देता हूं। आप उससे बात करके एक बना लीजिए मेसेज और मुझे शेअर कर दीजिएगा।

customer

96.8s

So what is the current rate for profile sheet anyway?

तो अभी रेट क्या चल रहा है वैसे प्रोफाइल शीट का?

agent

98.8s

Sir, that depends on your... what happens is, sir, we have to check according to your grade and this, whatever your...

सर वो आपके, वो क्या है ना सर, चेक करना पड़ता है आपके ग्रेड और इसके हिसाब से जो भी आपका...

customer

101.8s

What grade do you need?

क्या ग्रेड का होना आपको?

customer

102.8s

One minute, stay on the line.

एक मिनट, चालू रखो।

agent

104.2s

Yes, yes.

हां हां।

customer

105.6s

Dimension, what should be the length and width?

डायमेंशन, लंबाई चौड़ाई कितनी होना?

customer

107.8s

The width is four feet, right?

चार फुट चौड़ाई है ना?

agent

109.8s

Is it 4 by 8, sir?

चार बाय आठ है क्या सर?

customer

111.2s

Wait a minute, I am getting my craftsman on the line. Wait a minute, brother.

एक मिनट रुको, मैं अपने मिस्त्री को ही लाइन पे ले रहा हूं। एक मिनट रुको भैया।

agent

114.2s

Okay, no problem.

ठीक है, कोई नहीं।

customer

115.6s

Okay.

चलो।

unknown

122.4s

The person you are speaking with has put your call on hold. Please stay on the line. The person you are speaking with has put your call on hold. Please stay on the line. The person you are speaking with has put your call on hold. Please stay on the line.

ज्या व्यक्तीशी आपण बोलत आहात, त्यांनी आपला कॉल होल्डवर ठेवला आहे. कृपया लाईनवर रहा. आप जिस व्यक्ति से बात कर रहे हैं, उसने आपकी कॉल को होल्ड पर रखा है। कृपया लाइन पर बने रहें। The person you are speaking with has put your call on hold. Please stay on the line.

unknown

137.8s

The person you are speaking with has put your call on hold. Please stay on the line. The person you are speaking with has put your call on hold. Please stay on the line. The person you are

customer

153.8s

Hello?

हॅलो?

agent

154.6s

Yes sir.

हां सर।

customer

155.4s

Yes, its width is 4 feet only, right?

हां, इसकी चौड़ाई चार फुट ही रहती है ना इसकी?

agent

158.6s

Hello?

हॅलो?

customer

159.8s

Yes, I was saying its width, I'll do one thing, you send me your number on WhatsApp, I mean, send a hi. The craftsman didn't pick up the phone.

हां, मैं बोला इसकी चौड़ाई, एक काम करता हूं ना, आप मेरेको अपना WhatsApp पे नंबर भेज दीजिए, मतलब हाय कर दीजिए। उसने फोन नहीं उठाया मिस्त्री ने।

agent

164.0s

I have sent it. It's okay. He didn't pick up the phone.

कर दिया ना। ठीक है ना। उसने फोन नहीं उठाया।

agent

166.2s

My mail ID and phone number are all mentioned in it, sir. Details on the back. Whatever your requirement is, just tell me on that once, then we can discuss it properly.

इसमें मेरा मेल आयडी है और फोन नंबर भी सब मेंशन्ड है सर। बॅक पे डिटेल्स। जो भी आपका रिक्वायरमेंट है आप मुझे उसपे बता दीजिए एक बार, तो हम लोग डिस्कस कर लेते है अच्छे से।

customer

171.6s

One minute, where have you sent it?

एक मिनट, आपने कहां पे भेजे हो?

customer

173.0s

Yes, it's here, it's here. 55081 at the end. Yes yes, okay. I got it on WhatsApp.

हां, आ गया, आ गया। 55081 लास्ट में। हां हां, ओके। WhatsApp पे आ गया मेरेको।

customer

176.8s

Tell me the rate for cement.

मेरेको सीमेंट का बता दीजिएगा क्या रेट है।

agent

178.6s

I'll check and tell you the rate for cement as well.

सीमेंट का भी मैं चेक करके बता देता हूं आपको क्या है।

customer

180.6s

Yes, Birla Super.

हां, बिरला सुपर।

agent

181.8s

Alright sir, okay.

ठीक है सर, ओके।