Call 21112178901493061 2026-09-10 · Rohit Mishra · 3:32
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | General Enquiry | full conversation 53 turns, clean transcript (0% inaudible) | Hindi | 53 | customer_led (campaign_name:medium) |
Audio: clear: There is some minor crosstalk and confusion at the beginning of the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.09
confidence high · +5/−8
from 21 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The customer immediately stated they were 'just testing', and the agent did not attempt to revalidate any of the original requirement fields.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
Agent only asked about the customer's end application (1/5 questions), which is below the threshold for a partial pass.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The call ended as a general enquiry without a specific requirement, so no price or timeline could be committed.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
did well
Opener acknowledges platform submission
हां, आपने ना शायद हमारे platform पे register किया था अपनी company को, Patel Engineers को and आपने कुछ angles का requirement भी दिया है।
No unnecessary re-pitching
नहीं, ये ना company verified है। ये company से ही आपको directly billing भी होगी और material भी company का ही मिलेगा।
Summary
The customer stated he was 'just testing' the platform to understand how it works. He asked if supply was direct from JSW or via dealers. The agent confirmed it's direct billing, mentioned the local warehouse, and explained the MOQ policy. The call ended as a general enquiry with the agent sharing contact details for future needs.
Coaching
When a customer says they are 'just testing', answer their questions but then try to pivot back to discovery. A simple 'What kind of materials do you typically buy?' could have uncovered a real opportunity here.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | हां, आपने ना शायद हमारे platform पे register किया था अपनी company को, Patel Engineers को and आपने कुछ angles का requirement भी दिया है। Agent correctly referenced the customer's platform submission and specific requirement for angles. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The customer immediately stated they were 'just testing', and the agent did not attempt to revalidate any of the original requirement fields. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 1 | 0.0 | सर्वेश जी, आपका क्या काम है वैसे? मतलब telecommunication... Telecommunication में मतलब MS का use कहां पे आता है majorly? Agent only asked about the customer's end application (1/5 questions), which is below the threshold for a partial pass. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call ended as a general enquiry without a specific requirement, so no price or timeline could be committed. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | नहीं, ये ना company verified है। ये company से ही आपको directly billing भी होगी और material भी company का ही मिलेगा। Agent correctly answered the customer's direct questions about the business model rather than unnecessarily re-pitching the platform. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.624 | 57.1s | 34.4s | 120.5s | 6.6s | 338.4 | 0 | 26 | 27 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello?
agent
0.9s
Hello.
customer
1.6s
Yes.
हां जी।
agent
2.0s
Yes, good morning. Yes, I am speaking from Patel Engineers.
हां जी, good morning. Yes, Patel Engineers से बात कर रहा हूं।
customer
4.0s
Yes.
हां।
agent
4.5s
Rohit Mishra speaking from JSW.
रोहित मिश्रा बात कर रहा हूं JSW से।
customer
6.0s
From where?
कहां से?
agent
6.5s
JSW, Jindal Steel.
customer
7.6s
From where are you speaking?
कहां से बात कर रहे हैं?
agent
8.5s
Jindal Steel, from the JSW One platform.
Jindal Steel, JSW One platform से।
customer
10.1s
Yes, go on, go on.
हां जी, बोलिए बोलिए।
agent
11.0s
Yes, you had probably registered your company, Patel Engineers, on our platform and you have also given a requirement for some angles.
हां, आपने ना शायद हमारे platform पे register किया था अपनी company को, Patel Engineers को and आपने कुछ angles का requirement भी दिया है।
customer
15.2s
Sir, I was actually just testing that.
सर, वो तो मैं actually में testing कर रहा था।
agent
17.0s
Oh, I see, I see. Okay. Is there no such requirement right now?
अच्छा अच्छा अच्छा। Okay. अभी requirement वैसा कुछ नहीं है क्या?
customer
18.9s
No, there is a requirement. But I was also trying to understand how this works.
नहीं, requirement रहता है। But इसको मैं भी थोड़ा समझ रहा था कि ये कैसे work कर रहा है।
agent
22.1s
Okay.
customer
22.5s
And in this, I mean, will I get the material directly from Jindal or will I get it through some dealer or distributor of yours?
और इसमें मतलब आप direct Jindal से material मुझे मिलेगा कि आपका कोई dealer, distributor होगा उसके through मिलेगा?
agent
26.1s
No, this is company verified. You will get billing directly from the company and the material will also be from the company.
नहीं, ये ना company verified है। ये company से ही आपको directly billing भी होगी और material भी company का ही मिलेगा।
customer
30.0s
Yes, I mean, as far as I understand, I mean, even within Jindal there are authorized distributors who work on a large scale, they... they first...
हां, मतलब मैं, मतलब मैं जहां तक समझ रहा हूं वहां तक, मतलब Jindal के भी अंदर authorized distributor होते हैं जो बड़े पैमाने पर काम करते हैं, वो वो पहले...
agent
36.0s
No, no, no, no. Your billing will be from JSW. And the second thing is that we have our own warehouse in Kanbha. You are in Ahmedabad, right?
नहीं नहीं नहीं नहीं। Billing आपका JSW से होगा। और दूसरी चीज ये कि हमारा खुद का warehouse है कणभा में। Ahmedabad में है ना आपका?
customer
40.3s
Yes, Ahmedabad.
हां, Ahmedabad.
agent
41.0s
So we have our own warehouse in Kanbha. You can visit.
तो कणभा में हमारा खुद का warehouse है। आपको visit कर सकते
customer
42.9s
Where?
कहां पे?
agent
43.5s
In Kanbha. Kanbha. Kanbha, yes.
कणभा में। कणभा। कणभा, हां।
customer
45.9s
Okay.
अच्छा।
agent
46.5s
Yes, yes. So there we... our whatever stock
हां हां। तो वहां पे हम लोग अपना जो भी stock
customer
48.3s
And what is the MOQ in this?
और ये इसमें MOQ कितना होता है?
agent
49.5s
Our MOQ is 10 tons.
दस टन होता है हमारा MOQ।
customer
51.1s
Okay, the MOQ is 10 tons.
अच्छा, MOQ दस टन है।
agent
52.2s
Yes. Now see, I can do five tons, but that rate won't work out for you. Five tons is our MOQ like that, but suppose I send five tons of material in a ten-ton truck, then, I mean, the rate won't be feasible for you.
हां। अब देखिए, ऐसे तो मैं पांच टन कर सकता हूं, लेकिन आपको वो rate बैठेगा नहीं। पांच टन ऐसे हमारा MOQ है, लेकिन मान लीजिए मैं पांच टन material दस टन की गाड़ी में भर के भेजूंगा, तो वो मतलब rate feasible नहीं आएगा आपको।
customer
59.2s
Yes, that's right.
हां, वो बात सही है।
agent
59.9s
That's why I say ten tons. Yes. Otherwise, I can do five tons as well.
इसीलिए दस टन बोलता हूं। हां। Otherwise पांच टन भी मैं कर सकता हूं।
customer
62.2s
Okay. No no, no problem, sir. Sarvesh Panchal.
अच्छा। ना ना, कोई बात नहीं सर। सर्वेश पंचाल।
agent
64.2s
Okay, Sarvesh ji. Sarvesh ji, what is your work, by the way? I mean... telecommunication...
Okay, सर्वेश जी। सर्वेश जी, आपका क्या काम है वैसे? मतलब telecommunication...
customer
66.6s
Telecommunication. Telecommunication.
agent
67.9s
In telecommunication, I mean, where is MS used, majorly?
Telecommunication में मतलब MS का use कहां पे आता है majorly?
customer
70.0s
Actually what happens is, sir, in our work, there is fabrication, I mean, understand that...
Actually में क्या होता है सर, हमारा जो काम है, उसमें fabrication, मतलब समझिए के...
agent
73.3s
Okay, I understood.
अच्छा, समझ गया।
customer
73.9s
MS is used, we have some... some projects running, it's used in those projects, sir.
MS का use आता है, हमारा कुछ... कुछ projects चलते हैं, वो projects में चलता है सर।
agent
77.2s
Okay. Have you heard the name of this company? Sonepar India.
अच्छा। ये company का नाम सुना है क्या? Sonepar India.
customer
79.2s
Which one?
कौनसी?
agent
79.8s
Sonepar India. Sonepar India Private Limited. It's a company like yours, a telecom company that does fabrication and all. Same, same background, just like yours.
Sonepar India. Sonepar India Private Limited. आपके जैसी company है, telecom company जो fabrication and all करती है। Same, same background है, आपके जैसा ही।
customer
85.0s
Okay.
अच्छा।
agent
85.5s
They use S500 grade in sheets.
उनका S500 grade लगता है sheet में।
customer
87.4s
Hmm.
हम्म।
agent
88.0s
Hmm.
हम्म।
customer
89.8s
No problem, sir, now... we will be in touch.
कोई बात नहीं सर, अभी we will be in touch.
agent
92.0s
Sure, sure. I have... this is not my personal number. You won't be able to call back on this either. So I have sent you an introduction of mine on WhatsApp. So you can check that.
Sure, sure. मैंने आपको ना, ये मेरा personal number नहीं है। आप इसपे call back भी नहीं कर पाओगे। तो मैंने आपको WhatsApp पे ना, अपना एक introduction भेजा है। तो वो आप check कर लेना।
customer
98.0s
Okay, sir.
ठीक है सर।
agent
99.2s
Yes. And if there's anything else, let me know, okay?
हां। और कुछ हो तो बताना आप, हां?
customer
100.6s
For sure, sir.
पक्का सर।
agent
101.5s
Hmm. Okay, thank you.
हम्म। Okay, thank you.
customer
103.2s
Okay.