Call 21112178843984681 2026-09-03 · sudeeps · 3:45
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | No_requirement | full conversation 45 turns, clean transcript (2% inaudible) | Hindi | 45 | customer_led (campaign_name:medium) |
Audio: clear: There is a slight echo on the agent's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
mismatched
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: construction
material: Bitumen
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.19
confidence high · +13/−4
from 32 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The customer immediately stated they had no requirement, which prevented the agent from validating any fields beyond the product.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Closure with price & timeline
The customer had no active requirement, so no price or timeline could be discussed; the agent instead set a future follow-up.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
−1.0 pts
Discovery (5 Qs, woven naturally)
Agent successfully discovered the customer's end application and monthly tonnage, but did not ask about brands or payment terms.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
objection
The customer raised 1 objection
you did not answer:
price
So after buying from your app, can I get some benefit or is it the same, the same thing?
did well
Opener acknowledges platform submission
I have called in reference to that only. I am seeing sir, you have a requirement for two men?
No unnecessary re-pitching
Being B2B e-commerce platform, sir, हमने multiple makes को onboard किया हुआ है। ठीक है? JSW तो मिलेगा ही आपको but इसके अलावा दूसरे makes भी है।
Summary
The customer had accidentally submitted a request for Bitumen while browsing the app and clarified they had no immediate requirement. The agent correctly identified the customer is in the construction business, discovered their potential future steel tonnage, and explained the multi-brand nature of the platform. The call ended with the agent sharing contact details for future requirements.
Coaching
When the customer asked for a price benefit, you pitched credit unprompted; instead, focus on the discovered trigger and offer to compare their current landed cost.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | I have called in reference to that only. I am seeing sir, you have a requirement for two men? Agent correctly referenced the customer's platform activity at the start of the call. |
| CL2 Revalidate every field | 3 | fail | 1 | 0.0 |
The customer immediately stated they had no requirement, which prevented the agent from validating any fields beyond the product. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | partial | 2 | 1.0 | So can you tell me a little about your company? Agent successfully discovered the customer's end application and monthly tonnage, but did not ask about brands or payment terms. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The customer had no active requirement, so no price or timeline could be discussed; the agent instead set a future follow-up. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Being B2B e-commerce platform, sir, हमने multiple makes को onboard किया हुआ है। ठीक है? JSW तो मिलेगा ही आपको but इसके अलावा दूसरे makes भी है। Agent did not re-pitch, but instead answered the customer's direct question about the platform's brand offerings. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | So after buying from your app, can I get some benefit or is it the same, the same thing? |
Sir, it's all a volume game. Whatever your volume is, you will get the price accordingly. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.55 | 56.2s | 45.9s | 122.9s | 6.3s | 386.5 | 1 | 22 | 23 | 13 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
agent
1.7s
Hello?
customer
2.5s
Yes.
हां जी।
agent
3.0s
Bhushan Construction?
customer
4.2s
Yes, Bhushan Construction.
जी, Bhushan Construction.
agent
5.5s
Yeah, sir. Very good evening. This is Sudhir speaking from JSW One.
Yeah, sir. Very good evening. Sudhir bol raha hoon JSW One se.
customer
8.5s
Okay, okay. Yes, I just registered.
Okay, okay. हां जी, मैंने अभी register किया था।
agent
10.5s
Yeah, one minute sir. I have called in reference to that only. I am seeing sir, you have a requirement for two men?
Yeah, एक मिनट सर। उसी के reference में फोन किया है। मैं देख रहा हूं सर ये आपने two men का requirement है आपको?
customer
15.5s
For Bitumen. Actually, to be honest, there is no requirement. I was browsing the application.
Bitumen का। असल में ना, to be honest, requirement नहीं है। मैं application uh browse कर रहा था।
agent
20.3s
Okay, you were browsing.
Okay, आप browse कर रहे थे।
customer
21.4s
Yes. I was exploring. I saw bitumen, I submitted that. I didn't know a request got generated.
हां जी। Explore मैं कर रहा था। मैंने bitumen देखा, वो submit मैंने कर दिया। मुझे पता नहीं request generate हो गई।
agent
26.8s
Okay, okay. Not an issue, sir. So can you tell me a little about your company?
Okay, okay. Not an issue, sir. तो company के बारे में थोड़ा बता सकते हो आपके?
customer
30.0s
Ours is construction work. Residential and government, commercial, and we also do PV structure work.
हमारा construction work है। Residential and government, commercial, और PV structure का भी work करते हैं हम।
agent
34.8s
Excellent. So you would be needing all this for TMT, HR, CR, steel, coil, structural, correct?
Excellent. तो आपको TMT, HR, CR, steel, coil, structural के लिए ये सब लगता रहेगा, correct?
customer
39.2s
Yes, yes, absolutely, absolutely.
जी, जी, बिलकुल, बिलकुल।
agent
40.7s
Okay, okay, okay. Do you have any requirement on hand right now in this?
Okay, okay, okay. अभी कुछ है सर requirement हाथ में इसमें?
customer
42.8s
Projects are about to start now, there will be a requirement. Actually, now you tell me one thing. This JSW, this is a company, right?
अभी project start होने वाले हैं, requirement होगी। असल में अब मुझे एक बात बताइए आप। यह जो JSW है, यह तो company है, ठीक है ना?
agent
47.8s
Correct, correct.
customer
48.8s
And after this, do you get products of this same company at your place or is it universal, meaning any company's products can be found?
और इसके बाद, क्या इसी company का product मिलते हैं आपके वहां पर या universal है, मतलब कोई भी company मिल सकती है?
agent
53.8s
No, no, no. Being a B2B e-commerce platform, sir, we have onboarded multiple makes. Okay? You will get JSW, but apart from that, there are other makes as well. For example, if a project comes up for you in HR sheet, in which you have been told that you specifically need SAIL make or Tata or MS, then they have also been onboarded. We can serve you that.
No, no, no. Being B2B e-commerce platform, sir, हमने multiple makes को onboard किया हुआ है। ठीक है? JSW तो मिलेगा ही आपको but इसके अलावा दूसरे makes भी है। For example, अगर HR sheet में अगर कोई project आता है आपका, जिसमें अगर आपको बोला गया कि specifically SAIL make ही चाहिए या Tata ही चाहिए या MS ही चाहिए, तो फिर उनको भी onboard किया गया है। We can serve you that.
customer
1.3s
Yes, okay.
हां जी, ठीक है।
agent
1.5s
In TMT also, we have many customers who say that they don't need primary, they prefer secondary. So in that case, we have onboarded secondary makes as well.
ये TMT में भी हमने बहुत सारे customers रहते हैं जो बोलते हैं कि हमें primary नहीं लगता, हम secondary prefer करते हैं। तो वो case में हमने secondary make को भी onboard किया हुआ है।
customer
8.1s
After that, for example, if I get anything from the market, like I am getting steel bars for ₹70.
उसके बाद जैसे कि हम market से मुझे कोई भी चीज, जैसे सरिया मुझे ₹70 मिल रहा है।
agent
12.3s
Okay.
customer
12.9s
So after buying from your app, can I get some benefit or is it the same, the same thing?
तो क्या आपके app से लेने के बाद क्या मुझे कुछ फायदा हो सकता है या same है, एक ही बात है?
agent
16.4s
Sir, it's all a volume game. Whatever your volume is, you will get the price accordingly.
सर, पूरा volume का game है। आपका volume जितना रहेगा, वैसे आपको price मिलेगी।
customer
19.3s
Okay, okay, okay.
अच्छा, अच्छा, अच्छा।
agent
20.6s
Hmm hmm. As you mentioned that you do PEB, so but obviously I assume your monthly consumption in steel will be approximately 150 to 200 tons. Right?
हम्म हम्म। जैसे आपने बताया कि आपका PEB का रहता है, तो but obvious मैं पकड़ के चलता हूं monthly consumption आपका steel में approximate 150 से 200 ton रहेगा। बराबर?
customer
26.3s
Yes, yes.
जी, जी।
agent
27.3s
Yes. So I will definitely get it done for you. Initially, the two orders, that will be 100% advance against PI. From the third order, I will also get credit arranged, post verification of your documents.
Yes. तो definitely आपको मैं करवा दूंगा। Initially दो order जो है, that will be 100% advance against PI. तीसरे order से मैं credit भी करवा दूंगा, post verification of your documents.
customer
33.8s
Okay, okay.
अच्छा, अच्छा।
customer
36.0s
Alright, when a project comes, when a requirement arises, I will let you know.
चलिए, project आता है, requirement पड़ती है तो बताते हैं।
agent
38.2s
Absolutely, absolutely. What I'll do sir, is I'll forward my number to you. What was the name you told me, sir?
बिलकुल, बिलकुल। मैं क्या करता हूं सर, आपको मेरा number forward कर देता हूं। आपका नाम क्या बताया सर आपने?
customer
41.4s
My name is Zubair.
मेरा नाम Zubair है।
agent
42.8s
Zubair ji, I have, for now, called you from the system's number. I will forward my number to you. You save that number. Okay?
Zubair जी, मैं ये अभी फिलहाल मैंने आपको system के number से call किया है। मैं मेरा number आपको forward कर देता हूं। आप वो number save करना। Okay?
customer
47.5s
Okay.
ठीक है।
agent
48.3s
And sir, do you look after these projects etc. here or are you the owner?
और सर आप यहां पे मतलब ये projects वगेरह देखते हो कि you are the owner?
customer
50.7s
Didn't understand, say it again.
समझा नहीं, दोबारा बोलिए।
agent
51.6s
Are you from the project or procurement team or are you the owner of the company?
आप project या procurement team से हो or you are the owner of the company?
customer
54.2s
No no, I am the owner.
नहीं नहीं, मैं owner हूं।
agent
55.8s
You are the owner. Okay. So alright Zubair, I'll forward the details, okay?
आप ही owner हो। ठीक है। तो चलिए Zubair, मैं forward करता हूं for details, okay?
customer
59.0s
Okay, okay, okay.
agent
1.1s
Okay. Thank you so much.
ठीक है। Thank you so much.
customer
1.2s
Okay.
agent
1.3s
[inaudible]