21112178945148082 · Call

Call 21112178945148082 2026-09-15 · Anupreeti Mahadik · 2:57

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
MSME_IS_India_ProductOpps_PROG_261225	Wrap up time exceeded :0	full conversation 46 turns, clean transcript (0% inaudible)	Hindi	46	customer_led (campaign_name:medium)

Audio: clear: There is some minor background noise on the customer's side, but it does not affect transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

4.5/10

no conversation

USP relevance: matched

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

spec_not_available

Customer requested ready-slit coils, but the agent was unsure if this service is provided by JSW One and stated it would likely be in the customer's scope.

4 · Sentiment

the CUSTOMER

-0.12

confidence high · +4/−6 from 11 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Discovery (5 Qs, woven naturally) Agent only asked about the end application, failing to meet the minimum threshold of two discovery questions.

How ankit mistry did it on a 10.0/10 call —

And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?

−2.0 pts Closure with price & timeline Agent agreed to send a price via WhatsApp but did not commit to a specific timeline for the revert.

How ankit mistry did it on a 10.0/10 call —

0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.

−1.5 pts Revalidate every field Agent confirmed product, dimensions, and delivery location, but missed revalidating quantity and timeline.

How ankit mistry did it on a 10.0/10 call —

you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.

did well

Opener acknowledges platform submission

Sir, your inquiry was registered regarding CR coil.

No unnecessary re-pitching

Sir, no problem, I mean your own CR requirement... do you only deal in CR or do you also look at HR?

Summary

A cutlery manufacturer inquired about CR coil, specifically asking if JSW could provide it ready-slit. The agent confirmed PAN-India delivery was possible but was unsure about the slitting service. The call ended with the agent promising to check on the service and send a price via WhatsApp, without a firm timeline.

Coaching

When revalidating the requirement, remember to also ask discovery questions like their monthly consumption and current supplier to better understand their business and tailor your pitch.

Missed: CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
CL1 Opener acknowledges platform submission	2	pass	–	2.0	Sir, your inquiry was registered regarding CR coil. The agent correctly opened by referencing the customer's platform inquiry.
CL2 Revalidate every field	3	partial	3	1.5	This 1.5 1250, this is it, right? Agent confirmed product, dimensions, and delivery location, but missed revalidating quantity and timeline.
CL3 Discovery (5 Qs, woven naturally)	2	fail	1	0.0	Agent only asked about the end application, failing to meet the minimum threshold of two discovery questions.
CL4 Closure with price & timeline	2	fail	–	0.0	Agent agreed to send a price via WhatsApp but did not commit to a specific timeline for the revert.
CL5 No unnecessary re-pitching	1	pass	–	1.0	Sir, no problem, I mean your own CR requirement... do you only deal in CR or do you also look at HR? The agent did not re-pitch the portfolio and only mentioned another product when the customer asked about trading.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.562	49.3s	38.4s	89.3s	6.5s	275.1	0	24	22	7

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

agent

1.6s

Hello

हेलो

customer

2.8s

Hello

हेलो

agent

3.5s

Shripal Industries?

श्रीपाल इंडस्ट्रीज?

customer

4.7s

Yes.

हां जी।

agent

5.2s

Sir, Anukriti is speaking from JSW.

सर अनुकृति बात कर रही हूं JSW से।

customer

7.3s

Yes, tell me ma'am.

जी बोलिए मैडम।

agent

8.4s

Sir, your inquiry was registered regarding CR coil.

सर आपका इन्क्वायरी रजिस्टर था CR coil के रिगार्डिंग।

customer

11.2s

Yes.

जी।

agent

11.9s

So sir, is this your only requirement, 1.5, or do you need it in some other dimension or some other length?

तो सर इतना ही आपका रिक्वायरमेंट है 1.5 का या कोई और डायमेंशन में और कोई लेंथ में चाहिए?

customer

16.0s

The dimension right now... will I get it with size cutting or will the whole coil come in this?

डायमेंशन अभी इसमें साइज कटिंग करके मिलेगा कि पूरा कॉइल ही आएगा इसमें?

agent

19.7s

You can get it cut, sir. Slitting is available but it will be in your scope.

कट करके मिल सकता है सर। स्लिटिंग अवेलेबल है बट आपके स्कोप में रहेगा।

customer

23.5s

I'll get the coil cut, and what else did you say?

कॉइल कट करके मिलेगा और क्या बोला आपने?

agent

25.8s

It will be in your scope.

आपके स्कोप में रहेगा वो।

customer

27.5s

It will be in my scope?

मेरे स्कोप में रहेगा?

agent

28.5s

Yes, for slitting.

हां, स्लिटिंग का।

customer

29.7s

My... okay, I have to tell you where to do it, like that?

मेरे अच्छा मुझे बताना है कहां करना है वैसा?

agent

31.9s

Yes.

हां।

customer

32.8s

Okay. But what if you give it to me ready-slit? Is that not possible?

ओके। लेकिन आप मुझे रेडी स्लिट करके दे दो तो? वैसा पॉसिबल नहीं है?

agent

35.7s

Ready, sir, it's not like that for coils. I will check and tell you. This 1.5 1250, this is it, right?

रेडी सर वैसा नहीं है कॉइल में तो। मैं चेक करके बताती हूं आपको। ये 1.5 1250 यही है ना आपका?

customer

40.1s

Yes, this is it. In that, I needed it slit to 5 by 4.

हां यही है। उसमें 5 by 4 का मुझे स्लिट करके चाहिए था।

agent

42.8s

I will check and tell you. Okay.

मैं चेक करके बताती हूं आपको। ओके।

customer

44.5s

Yes.

जी।

agent

45.0s

And sir, is this for your manufacturing, I mean, or are you in trading?

और ये सर आपका मैन्युफैक्चरिंग में है मतलब या आप ट्रेडिंग में हो?

customer

47.3s

Yes, manufacturing, manufacturing.

हां मैन्युफैक्चरिंग, मैन्युफैक्चरिंग।

agent

48.5s

And what is the end application, sir?

और क्या एंड एप्लीकेशन है सर आपका?

customer

50.1s

Spoons and all are made from this.

ये स्पून्स वगेरा बनता है।

agent

51.5s

Spoons?

स्पून्स?

customer

52.1s

Cutlery, cutlery.

कटलरी, कटलरी।

agent

52.9s

Oh cutlery. Okay sir.

ओह कटलरी। ओके सर।

customer

54.8s

And suppose I want to do trading in the future, then what is the scope in this, I mean, how can I do it?

और समझो मुझे फ्यूचर में ट्रेडिंग भी करना हो सपोज, तो क्या स्कोप है इसमें मतलब, कैसे कर सकता हूं?

agent

58.6s

Sir, no problem, I mean your own CR requirement... do you only deal in CR or do you also look at HR?

सर कोई दिक्कत नहीं है मतलब आपका अपना जो CR का रिक्वायरमेंट, CR में ही करते हो आप या HR भी देखते हो?

customer

62.3s

Depends, I mean, according to how the client's requirement comes.

डिपेंड्स मतलब क्लाइंट का रिक्वायरमेंट कैसा आएगा वो हिसाब से।

agent

64.7s

Yes, yes.

हां हां।

agent

65.9s

So then, no, its own minimum MOQ for HR is three tons and for CR it is five tons.

तो फिर नहीं उसका अपना मिनिमम MOQ जो HR का है वो तीन टन का है और CR का पांच टन का है।

customer

70.5s

I see. Okay.

agent

71.5s

Otherwise, yes.

बाकी हां।

agent

73.0s

So then, uh, I will WhatsApp you from my other number. This is a system, system number. Then if there is any other additional requirement, you can tell me.

तो फिर अह मैं आपको मेरे दूसरे नंबर से WhatsApp करती हूं। ये सिस्टम, सिस्टम नंबर है। फिर कुछ और एडिशनल रिक्वायरमेंट रहेगा तब आप बता दो मुझे।

customer

79.2s

Alright. Okay. And this delivery, suppose... this is actually mine in Bombay, but if I want to get its manufacturing done in Delhi, can you get it delivered directly to Delhi?

ठीक है। ओके। और ये डिलीवरी समझो, ये एक्चुअली मेरा है बॉम्बे में, लेकिन मुझे अगर दिल्ली में मैन्युफैक्चरिंग कराना हो इसका, तो डायरेक्ट दिल्ली में डिलीवरी करा सकते हो आप?

agent

86.1s

Yes, we can do that, sir. I will need a GST declaration.

हां कर सकते हैं सर। GST डिक्लेरेशन लगेगा मुझे।

customer

88.3s

Yes, I will give that.

हां वो दे दूंगा।

agent

89.2s

Yes, and any... and anything else, we do PAN India, there is no such problem.

हां और कोई और कुछ PAN India करते हैं हम, ऐसा कोई दिक्कत नहीं है।

customer

92.5s

Okay okay.

ओके ओके।

customer

93.6s

So right now, you just tell me the basic charge without delivery. And if possible, tell me about the slitting.

तो अभी आप मुझे विदाउट डिलीवरी का जो एक बेसिक चार्ज है आप एक जरा मुझे बता दीजिए। और इफ पॉसिबल स्लिट का है मुझे बताना।

agent

97.6s

Alright, alright. Will do.

ठीक है, ठीक है। चलेगा।

customer

99.3s

Yes.

जी।

agent

99.7s

Okay.

ओके।