Call 21112178971111151 2026-09-18 · soumya · 3:27
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | General Enquiry | full conversation 40 turns, clean transcript (0% inaudible) | English | 40 | customer_led (campaign_name:medium) |
Audio: clear: The customer's voice is slightly lower in volume than the agent's, but the speech is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.33
confidence high · +3/−13
from 16 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
After the customer pivoted from cement to wire rods, the agent only asked for quantity and failed to revalidate product grade, dimensions, location, or timeline.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−1.0 pts
Discovery (5 Qs, woven naturally)
Information on end-use, monthly tonnage, and current source was captured, though mostly volunteered by the customer rather than asked by the agent.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−1.0 pts
No unnecessary re-pitching
The agent unnecessarily listed a wide range of products instead of focusing on the customer's initial inquiry.
How ankit mistry did it on a
10.0/10 call —
So basically, this is a complete digital setup of Jindal, where whatever your steel purchase etc. is, as a raw material, right? So we will supply the material to you directly from our Jindal's steel plant...
did well
Opener acknowledges platform submission
You have raised an inquiry on our platform.
Closure with price & timeline
Let me just get the prices and get back to you in some time.
Summary
The customer, a nail manufacturer, initially inquired about cement for trading but quickly pivoted to their actual need: 100-200 MT of wire rod per month, and also asked about binding wire. The agent correctly handled the cement trading policy but then failed to systematically revalidate the new wire rod requirement. The call concluded with the agent promising to call back with pricing for the wire rod.
Coaching
When a customer changes their product requirement mid-call, reset and apply the full validation and discovery process to the new product instead of just abandoning the script.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL5 No unnecessary re-pitching
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | You have raised an inquiry on our platform. Agent correctly referenced the customer's platform submission at the start of the call. |
| CL2 Revalidate every field | 3 | fail | 1 | 0.0 |
After the customer pivoted from cement to wire rods, the agent only asked for quantity and failed to revalidate product grade, dimensions, location, or timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | partial | 3 | 1.0 | We make a nails from it. Information on end-use, monthly tonnage, and current source was captured, though mostly volunteered by the customer rather than asked by the agent. |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | Let me just get the prices and get back to you in some time. The agent committed to a next step of getting prices and calling back, which the customer accepted. |
| CL5 No unnecessary re-pitching | 1 | fail | – | 0.0 | We supply building materials, structural steel. It is including GI, GP, HR, CR, then channels, angles, beams, everything. Plus TMT and cement. The agent unnecessarily listed a wide range of products instead of focusing on the customer's initial inquiry. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.523 | 46.4s | 42.4s | 118.2s | 9.9s | 320.7 | 0 | 22 | 18 | 14 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
5.1s
Hello?
customer
6.0s
Hello.
agent
6.9s
Yes.
agent
7.9s
Good morning. Am I speaking to College Dekho?
customer
10.1s
Yes, yes.
agent
11.2s
Rohit Dubey, Mr. Rohit Dubey, is it?
customer
12.8s
Yes, yes.
हाँ, हाँ जी।
agent
13.6s
Sir, are you looking to buy cement from JSW One platform? You have raised an inquiry on our platform.
customer
17.2s
Yeah, I placed an inquiry. I want to know the rate of the cement and the what kind of services you provide for also.
agent
21.8s
We supply building materials, structural steel. It is including GI, GP, HR, CR, then channels, angles, beams, everything. Plus TMT and cement. What is it that you're particularly looking for and where?
customer
30.4s
Actually looking for multiple location. Actually I have a manufacturing unit of iron and steel and iron products. We make a nails from it. So I think that there is a 12 gauge of wire rod which we make a nails of 12 gauge. So what are the rate of 12 gauge?
agent
39.8s
But sir, you've raised an inquiry for cement here. Is that right?
customer
41.8s
Yeah, it is right. Also I need a cement also because I want to trading on do a trading also for a cement.
agent
45.9s
But sir, we cannot supply non-trade material for trading. It has to be retail.
customer
48.8s
No, no, for a retail purpose right. When I it is coming to my...
No, no, for a retail purpose na. When I it is coming to my...
agent
50.9s
Correct.
customer
51.6s
So...
agent
51.9s
So for open market supply... correct, correct. So I got your point. So for open market supply, if at all you're buying cement, it has to be trade material. Cannot be non-trade, right? So we cannot supply non-trade material for retail supplies, what I'm trying to say. Uh, alternatively, what is it, you want to buy wire rods from us?
customer
62.1s
Yes, yes, yes.
agent
63.2s
Okay. What is it, what is the quantity required?
customer
65.0s
We take on a monthly basis, we take around more than 100 tons to 200 tons of wire rod.
agent
68.7s
100 to 200 tons.
customer
69.9s
We take from the Durgapur. There is a one, two to three manufacturing companies. So we buy from there.
agent
74.3s
Durgapur.
customer
75.4s
Yeah.
agent
76.4s
Okay.
customer
77.5s
Yes.
agent
78.4s
Okay. Alright. I'll do one thing, sir. You give me the quantity details. Let me just get the prices and get back to you in some time.
customer
82.6s
Yeah, okay, sure.
agent
84.0s
Right, sir.
customer
84.8s
Okay. So can you tell me there is a 12 gauge, you also provide this kind of wire which we use, what we call the lenter wire, the one that is used in the lenter, the thin wire, do you provide that as well?
Okay. So can you tell me there is a 12 gauge, you also provide this kind of wire which we use, jo lenter wala taar bolte hain jo apna ek jo lenter mein lagta hai, patla wala taar, woh bhi provide karate ho aap?
agent
92.2s
Uh, what are you saying sir, I didn't understand this.
Uh, क्या बोल रहे हैं सर, समझ में नहीं आया मुझे ये।
agent
94.1s
The, which wire, are you saying wire rod?
जो, कौनसा तार, wire rod बोल रहे हो आप?
customer
95.7s
Yes, it's a wire rod that is used in the lenter, the thin wire that is used in the lenter, to tie the rebar.
हाँ, wire rod ही lenter में लगता है, जो पतला वाला तार आता है जो lenter में लगता है, सरिया को बांधने के लिए।
agent
100.0s
Oh, this binding wire?
Oh, ये binding wire?
customer
101.2s
Binding wire, yes.
Binding wire, हाँ।
agent
102.2s
We have binding wire, sir.
Binding wire है सर हमारे पास।
customer
103.6s
What is the rate for that, by the way?
उसका क्या रेट है वैसे आपके पास?
agent
105.6s
What is the rate?
क्या रेट है?
agent
106.6s
For wire rod, for this, for binding wire? How much quantity do you need, sir?
Wire rod का, इसका, binding wire का? Quantity कितना चाहिए सर आपको?