Call 21112178877285521 2026-09-07 · Abdul Ansari · 4:01
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | General Enquiry | full conversation 68 turns, clean transcript (0% inaudible) | Hindi | 68 | customer_led (campaign_name:medium) |
Audio: clear: The agent speaks quickly at times, but the audio is generally clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.5/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: trader
MOQ: None MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.54
confidence high · +18/−0
from 25 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Discovery (5 Qs, woven naturally)
Agent only asked about the customer's business type (trading) and missed all other discovery questions.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
Agent provided an ex-works price but did not commit to a delivered price or a timeline for the quote, and did not attempt to close the sale.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
−1.5 pts
Revalidate every field
Agent confirmed product/grade, thickness, and quantity, but did not proactively ask for delivery location or timeline.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
did well
Opener acknowledges platform submission
Sir, you had placed an inquiry on the JSW platform, I think for GI.
No unnecessary re-pitching
PPGL में तीन brand आता है। JSW Pragati, JSW Coloron Plus, JSW Indradhanush. कौन सा चाहिए आपको?
Summary
The customer, a trader, initially inquired about GP coil but then pivoted to PPGL. The agent clarified the specs (AZ 70 coating, 5 MT quantity) after the customer's initial request was below MOQ and for a non-standard GSM. The agent provided an ex-works price from Taloja and the call ended with an agreement to continue the conversation over WhatsApp.
Coaching
Ask more discovery questions to understand the customer's business, such as their total monthly requirement and current suppliers, to build a stronger value proposition beyond just price.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Sir, you had placed an inquiry on the JSW platform, I think for GI. The agent correctly referenced the customer's platform inquiry at the start of the call. |
| CL2 Revalidate every field | 3 | partial | 3 | 1.5 | GP coil how much? 0.8 mm? ... Coating कितना रहेगा? 80 GSM, 120 GSM? ... कितना quantity कितना ton रहेगा? Agent confirmed product/grade, thickness, and quantity, but did not proactively ask for delivery location or timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 1 | 0.0 | What do you do? Do you do trading? You have to do trading? Agent only asked about the customer's business type (trading) and missed all other discovery questions. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 | 95. ... Plus transport. ... Taloja. Agent provided an ex-works price but did not commit to a delivered price or a timeline for the quote, and did not attempt to close the sale. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | PPGL में तीन brand आता है। JSW Pragati, JSW Coloron Plus, JSW Indradhanush. कौन सा चाहिए आपको? The agent did not re-pitch the entire portfolio, instead focusing on explaining the relevant brands within the product category the customer asked about. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.625 | 57.8s | 34.7s | 148.5s | 5.7s | 362.3 | 0 | 34 | 34 | 24 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello
हेलो
agent
1.6s
Hello
हेलो
customer
2.3s
Yes
हां जी
agent
2.9s
Yeah, are you speaking from Steel Impex India, sir?
Yeah, Steel Impex India से बात कर रहे हैं सर?
customer
4.6s
Yes, yes.
हां हां
agent
5.2s
Sir, greetings. This is Abdul speaking from JSW One.
सर नमस्कार, अब्दुल बात कर रहा हूं मैं JSW One से।
customer
7.5s
Speak.
बोलिए।
agent
8.1s
Sir, you had placed an inquiry on the JSW platform, I think for GI.
आपने सर JSW के प्लेटफार्म पे आपने इंक्वायरी डाले थे I think GI का।
customer
10.8s
Yes.
हां।
agent
11.2s
Sir, I called for that. Which material do you need, sir?
सर उसके लिए फोन किया था। कौन सा मटेरियल लगता है सर आपको?
customer
13.3s
Do you get this GP coil?
ये GP coil मिलता है क्या?
agent
14.7s
Yes, we do get GP coil.
हां GP coil मिलता है ना।
customer
16.4s
Okay.
अच्छा।
agent
17.6s
You need GP?
GP लगता है आपको?
customer
18.9s
One minute, yes.
एक मिनट हां।
agent
20.1s
Okay.
ठीक है।
customer
24.5s
Yes, this GP coil in 0.8 mm thickness.
हां ये GP coil 0.8 mm का thickness में।
agent
26.6s
GP coil how much? 0.8 mm?
GP coil कितना? 0.8 mm?
customer
28.1s
Hmm.
हम्म।
agent
28.5s
What will be the coating? 80 GSM, 120 GSM?
Coating कितना रहेगा? 80 GSM, 120 GSM?
customer
30.6s
120 GSM.
agent
31.8s
120. What will be the quantity, how many tons?
120. कितना quantity कितना ton रहेगा?
customer
33.4s
Three-three tons.
तीन-तीन टन।
agent
34.4s
Two and a half-two and a half. No no, the MOQ is five tons. MOQ is five tons for a single size, sir.
ढाई-ढाई। नहीं नहीं, पांच टन का MOQ है। MOQ पांच टन मिलता है single size में सर।
customer
36.8s
Okay, five tons. So single... Okay, do you get PPGI coil?
अच्छा पांच टन। तो single... अच्छा PPGI coil आता है क्या?
agent
39.0s
Yes, PPGI also comes, GL comes, PPGI comes.
हां PPGI भी आता है, GL आता है, PPGI आता है।
customer
40.6s
This PPGI coil RAL 9002, four tons, 80 GSM.
ये PPGI coil RAL 9002, चार टन, 80 GSM.
agent
43.2s
It comes in five tons.
पांच टन का आता है।
customer
44.0s
Yes, five tons of 80 GSM.
हां पांच टन का 80 GSM.
agent
45.0s
And 80 GSM doesn't come in PPGL. PPGL comes in AZ 70 or AZ 150 comes in PPGL.
और 80 GSM आता ही नहीं है PPGL। PPGL आता है AZ 70 या AZ 150 आता है PPGL।
customer
47.9s
Are PPGI and PPGL different?
PPGI और PPGL अलग हो गया क्या?
agent
49.3s
Yes.
हां।
customer
49.9s
Okay, how much GSM will PPGL be?
अच्छा PPGL कितना GSM आएगा?
agent
50.9s
And in that, sir, it comes... 1... 150 AZ 150 is the coating and one is AZ 70.
और उसमें आता है सर 1... 150 AZ 150 होता है coating और एक होता है AZ 70.
customer
54.4s
Yes.
हां।
agent
54.9s
So which one do you want? AZ 70 or AZ 150? And which one, I mean, do you go for PPGL, need GP, what do you need?
तो आपको कौन सा चाहिए? AZ 70 या फिर AZ 150? और कौन सा मतलब आपको PPGL जाता है, GP चाहिए, क्या चाहिए आपको?
customer
58.2s
AZ 70 will work for me instead of 80 GSM. RAL 9002, this is the color.
AZ 70 चलेगा मुझे 80 GSM के बदले। RAL 9002 ये है color.
agent
61.0s
Hmm. Okay, okay. What do you do? Do you do trading? You have to do trading?
हम्म। अच्छा अच्छा। क्या करते हैं आपको? ट्रेडिंग करना है? आपको ट्रेडिंग करना है?
customer
63.6s
Yes.
हां।
agent
64.4s
Okay, okay. Quantity, you need one coil? A five-ton coil comes, you need any one?
अच्छा अच्छा। Quantity एक coil चाहिए आपको? पांच टन का एक coil आता है, कोई भी चाहिए आपको?
customer
67.1s
We'll take that, yes yes.
वो ले लेंगे, हां हां।
agent
68.2s
Okay, okay. You WhatsApp me, okay? Which color do you need in PPGL? There are three brands in PPGL. JSW Pragati, JSW Coloron Plus, JSW Indradhanush. Which one do you need?
अच्छा अच्छा। आप मेरे को WhatsApp कर दीजिए ठीक है? PPGL में कौन सा color चाहिए आपको? PPGL में तीन brand आता है। JSW Pragati, JSW Coloron Plus, JSW Indradhanush. कौन सा चाहिए आपको?
customer
73.9s
PPGL, three types come, meaning what is the difference between the three?
PPGL तीन आते हैं मतलब उसमें फर्क क्या है तीनों में?
agent
76.4s
Three brands come. One is Indradhanush, Pragati comes, one Coloron Plus comes of AZ 50, 150, 150 Coloron Plus. Pragati comes of 70 GSM. Indradhanush comes.
तीन brand आता है। एक Indradhanush आता है, Pragati आता है, एक Coloron Plus आता है AZ 50 का आता है, 150, 150 Coloron Plus. Pragati आता है 70 GSM का। Indradhanush आता है।
customer
82.2s
What is the price for the 70 GSM one?
70 GSM वाला क्या भाव है?
agent
83.8s
95.
customer
84.9s
95 plus GST?
agent
85.8s
Yes. Yes. Plus transport.
हां। हां। Plus transport.
customer
87.6s
Ex where from?
Ex कहां से?
agent
88.7s
Taloja.
customer
89.8s
Okay, in whose name is this billing done?
अच्छा, ये billing किसके नाम से होता है?
agent
91.3s
JSW sir, you are talking to JSW, so the billing will be in JSW's name, right?
JSW सर, JSW से बात कर रहे हैं तो JSW के नाम से ना billing होगा।
customer
93.6s
Okay, billing from JSW. 95 and how much for loading?
अच्छा, billing JSW का। 95 और loading कितना?
agent
95.7s
Loading is included, all.
Loading include रहता है, all.
customer
97.3s
Everything included. Okay. Okay, if this coil is needed with cutting, is it available? Eight four?
सब include। ठीक है। अच्छा ये coil cutting करके चाहिए होता है तो मिल जाता है? आठ चार?
agent
100.2s
Hmm? Yes, it will be available.
हम्म? हां मिल जाएगा।
customer
101.9s
At the same price?
Same भाव पे?
agent
102.9s
Hmm.
हम्म।
customer
103.7s
Okay. Save this number...
ठीक है। ये नंबर save कर...
agent
104.7s
I am WhatsApping you, okay?
आपको मैं WhatsApp कर दे रहा हूं, ठीक है?
customer
106.7s
Okay, WhatsApp it.
ठीक है, WhatsApp कर दो।
agent
107.9s
Okay. You send me the inquiry.
ठीक है। आप मेरे को inquiry भेज दीजिए।
customer
109.6s
Yes. I will send the inquiry to you, that will work, right, even directly?
हां। मैं inquiry आपको भेजूंगा चलेगा ना, direct भी?
agent
111.4s
What are you saying, sir?
क्या बोल रहे हैं सर?
customer
112.1s
I will send the inquiry to you only, that will work, right, directly?
मैं आपको ही inquiry भेजूंगा चलेगा ना direct?
agent
113.6s
Yes, it will work, it will work. I am WhatsApping you from my personal number. Once, which material you need, you send it to me properly, okay?
हां चलेगा चलेगा। आपको मैं WhatsApp कर रहा हूं अपना personal number से। एक बार आपको कौन सा material चाहिए मुझे आप proper भेज दीजिए, ठीक है?
customer
117.9s
Yes.
हां।
agent
118.3s
Okay sir, thank you.