Call 21112178875641831 2026-09-07 · Rohit Mishra · 3:05
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | General Enquiry | full conversation 41 turns, clean transcript (0% inaudible) | Hindi | 41 | customer_led (campaign_name:medium) |
Audio: clear: There is minor background chatter but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.37
confidence high · +8/−1
from 18 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Agent only validated location and timeline (2/5), failing to confirm product, dimensions, or quantity.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
Agent only asked about the customer's business type (1/5), missing all other discovery questions.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
It's going to be finalized this week. So after that happens, I'll place the requirement.
did well
Opener acknowledges platform submission
You had given some requirement for HR sheet on our application.
Closure with price & timeline
Today, when the market opens, I'll quote you the new rates.
Summary
The customer, a packaging machine manufacturer in Pune, inquired about HR sheet pricing which was not visible on the app. The agent explained the dynamic pricing and promised a quote. The customer then pivoted to their primary need for MS pipes and tubes, which the agent confirmed JSW supplies. The call ended with the agent sending his contact details for the customer to share their requirement later in the week.
Coaching
You missed key validation and discovery questions. After learning the customer is a manufacturer, you needed to ask about their monthly consumption and current suppliers to understand the opportunity and tailor your pitch.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | You had given some requirement for HR sheet on our application. Agent correctly referenced the customer's action on the JSW platform. |
| CL2 Revalidate every field | 3 | fail | 2 | 0.0 |
Agent only validated location and timeline (2/5), failing to confirm product, dimensions, or quantity. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 1 | 0.0 |
Agent only asked about the customer's business type (1/5), missing all other discovery questions. |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | Today, when the market opens, I'll quote you the new rates. Agent committed to a clear timeline for providing the price and attempted to create urgency. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | No problem, you can share it with me. It's MS pipes, right? Agent did not give a generic pitch and stayed focused on the customer's stated needs. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | It's going to be finalized this week. So after that happens, I'll place the requirement. |
No problem. I have sent it to you. I have also sent my email ID. Please check it once and let me know, okay? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.553 | 42.3s | 34.2s | 108.5s | 10.0s | 395.7 | 0 | 24 | 17 | 9 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello?
agent
1.0s
Hello.
customer
1.7s
Yes.
हां।
agent
2.2s
Hello Rohit ji. This is Rohit Mishra speaking from JSW.
रोहित जी नमस्ते। रोहित मिश्रा बात कर रहा हूं JSW से।
customer
4.3s
Yes, tell me.
बोलिए ना।
agent
4.9s
Are you speaking from Metagraph Enterprise?
ये Metagraph Enterprise से बात कर रहे हैं आप?
customer
6.4s
Yes, tell me.
हां, बोलिए ना।
agent
6.9s
You had given some requirement for HR sheet on our application.
कुछ HR sheet की रिक्वायरमेंट दी थी आपने हमारे application पे।
customer
9.0s
Actually, I wanted to see its pricing, but the pricing is not visible on it.
वो तो actually मैं उसका pricing देखना चाहता था but pricing उसपे दिख नहीं रहा है।
agent
12.6s
Yes, the pricing is actually... the market is fluctuating every day, so there... I mean, whatever the pricing is, it won't show.
हां, pricing actually हर दिन market fluctuate हो रहा है तो वहां पे मतलब जो भी pricing है ना वो show नहीं करेगा।
agent
16.1s
This last Saturday, the price was 62.
ये last Saturday तक price was sixty two.
agent
17.8s
62 rupees ex-Taloja.
Sixty two rupees ex-Taloja.
agent
19.6s
Today, when the market opens, I'll quote you the new rates.
आज अभी market open होता है, तो I'll quote you the new rates.
agent
21.7s
Is yours a trading business or do you do some manufacturing?
आपका trading का काम है या फिर कुछ manufacturing करते हैं आप?
customer
24.0s
Not trading, sir. We are the manufacturer. We do packaging machine manufacturing. We make machines, basically.
Trading का नहीं सर, we are the manufacturer. Packaging machine manufacturing करते हैं। Machines बनाते हैं basically।
agent
28.1s
Okay, okay. Where are you based?
Okay, okay. कहां पे based हैं आप?
customer
29.4s
Uh, Pune.
वो पुणे।
agent
30.1s
You are in Pune. Okay. Do you have a requirement for material right now?
पुणे में हैं। Okay. अभी material का requirement है?
customer
31.9s
There is a requirement for material, but if the pricing is going to be known only at the end, then it will be difficult for me to find
Material का requirement तो है but वही pricing अगर at the end अगर पता चलने वाला है तो it will be difficult for me to find
agent
35.6s
Meaning at the end... what are you saying?
मतलब at the end मतलब आप क्या बोल रहे हैं?
customer
37.0s
Meaning, if the pricing is going to be known only after closing the order, then how can I know the order is
मतलब order close करने के बाद ही pricing पता चलने वाला है तो how can I know order is
agent
40.0s
No, no, no, it's not like that. I will share the pricing with you. I will send you a quotation on mail. After that, you decide if that pricing suits you or not.
नहीं नहीं नहीं, ऐसा थोड़ी है। मैं आपको pricing share करूंगा। आपको मैं mail पे quotation भेजूंगा। After that you decide कि वो pricing आपको बैठ रहा है या नहीं।
customer
44.7s
And one more thing, I mostly have a requirement for pipes, square tubes, rectangle tubes. But that category is not visible on your application.
And और एक, मुझे mostly ना, जो pipes रहते हैं, square tubes, rectangle tubes, उसका ज्यादा requirement रहता है। But आपके application पे वो category दिख ही नहीं रहा है।
agent
50.2s
No problem, you can share it with me. It's MS pipes, right?
कोई नहीं, आप मुझे share कर दीजिए। MS pipes है ना?
customer
51.6s
Yes, MS pipes only.
हां, MS pipes ही।
agent
52.3s
Yes, yes, yes, we do it. I... I will do that thing on your behalf.
हां हां हां, करते हैं ना। मैं मैं आपके behalf में कर दूंगा वो चीज।
agent
54.6s
If you search up there, on the application itself, then it will come up.
आप search करेंगे ना वहां पे ऊपर, application पे ही, तो फिर वो आएगा।
customer
57.6s
Okay, so there is no separate category as such, I will have to search for it, right?
Okay, तो ऐसे कुछ separate category नहीं है, उसको search करना पड़ेगा, right?
agent
60.0s
Yes, yes, yes.
हां हां हां।
agent
60.8s
You... I will send you my visiting card and some details on WhatsApp.
आप मुझे, मैं आपको WhatsApp पे अपना visiting card और कुछ details भेज देता हूं।
agent
63.0s
You share with me your... whatever your requirement is, you send it to me once, I will take a look.
आप मुझे share कर दो अपना, अपना जो भी requirement है, एक बार आप मुझे भेजो, मैं देख लेता हूं।
customer
65.8s
This will come from Taloja itself, right?
ये तलोदा से ही आएगा ना?
agent
67.0s
Sorry?
customer
67.5s
Where will the delivery be from? From Taloja?
Delivery कहां से होगा? तलोदा से?
agent
69.0s
It will be from Taloja. We will deliver it to you.
तलोदा से होगा। हम लोग आपको deliver करके ही देंगे।
customer
70.8s
Okay, okay, that's fine. Send me your details. I continuously need square tubes.
ठीक है, ठीक है, चलेगा। मुझे आपका detail भेजिए। Square tube मुझे continue लगता रहता है।
agent
73.8s
So, is there anything immediate? Because the rates are quite... I mean, the rate is increasing very exponentially right now.
तो अभी कुछ है immediate? क्योंकि rates काफी मतलब, बहुत exponentially बढ़ रहा है अभी rate।
customer
76.5s
Right now, right now, I mean, work is ongoing on projects. It's going to be finalized this week. So after that happens, I'll place the requirement.
अभी, अभी मतलब projects पे काम चालू है। ये week में finalize होने वाला है। तो वो होने के बाद I'll place the requirement.
agent
81.2s
No problem. I have sent it to you. I have also sent my email ID. Please check it once and let me know, okay?
No problem. मैंने आपको भेज दिया है। अपना email ID भी भेजा है। एक बार आप check कर लेना, बताओ मुझे, हां?
customer
84.5s
Okay, okay, I'll see. Okay.
ठीक है, ठीक है, देखता हूं। Okay.
agent
86.0s
Okay. Thanks.