Call 21112178910128641 2026-09-11 · Rohit Mishra · 3:03
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | General Enquiry | full conversation 46 turns, clean transcript (0% inaudible) | Hindi | 46 | customer_led (campaign_name:medium) |
Audio: clear: The customer mispronounces 'GSM' as 'AGM' and 'corrugated' as 'congruent', which has been transcribed as spoken.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
6.5/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.14
confidence high · +10/−6
from 18 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Discovery (5 Qs, woven naturally)
The agent only asked about the customer's business/end use, missing all other discovery questions (monthly MT, brands, JSW%, payment terms).
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−1.5 pts
Revalidate every field
The agent successfully revalidated product, specs, quantity, and location, but failed to ask about the customer's required delivery timeline.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
did well
Opener acknowledges platform submission
From my application, from the JSW One MSME application, you had created a requirement for GP sheets.
Closure with price & timeline
I will tell you, I will quote. Let the market open once at 10:30.
Summary
The customer, a contractor, requires a large quantity of 275 GSM GI sheets for a project in Raigarh, Chhattisgarh. They are looking for profiled sheets but are willing to buy plain sheets and process them further. The agent clarified the technical specifications (thickness, width, length) and committed to providing a price quote later in the day.
Coaching
You revalidated the technical specs well, but you missed asking key discovery questions about the customer's total monthly requirement and current suppliers, which are crucial for sizing the opportunity.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | From my application, from the JSW One MSME application, you had created a requirement for GP sheets. The agent correctly opened by referencing the customer's action on the JSW One MSME platform. |
| CL2 Revalidate every field | 3 | partial | 4 | 1.5 | you have put GP 300 grade. 0.8 into 1000 regular spangle... If the width is 1250 or 1220, is there any problem?... And how many tons, what will be the quantity?... And where do you need it? The agent successfully revalidated product, specs, quantity, and location, but failed to ask about the customer's required delivery timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 1 | 0.0 | So, what do you do? Will you tell me a little? The agent only asked about the customer's business/end use, missing all other discovery questions (monthly MT, brands, JSW%, payment terms). |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | I will tell you, I will quote. Let the market open once at 10:30. The agent committed to a specific timeline for providing the price quote, which is an appropriate closure for this type of call. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Yes, GI's, yes, 0.8 with 275 A G M. The agent remained focused on the customer's specific need for GI/GP sheets and did not waste time pitching irrelevant products. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.546 | 39.4s | 32.7s | 110.9s | 5.6s | 344.2 | 0 | 23 | 23 | 15 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.3s
Hello.
agent
5.9s
Hello.
customer
6.6s
Uh, are you speaking from Fast Food?
Uh, Fast Food से बात कर रहे हैं?
agent
8.1s
Yes, tell me.
हां बोलिए।
agent
8.7s
Yes, hello, this is Rohit Mishra speaking from JSW One.
जी नमस्कार, रोहित मिश्रा बात कर रहा हूं JSW One से।
customer
11.0s
From where?
कहां से?
agent
11.6s
From JSW, Mumbai, Jindal Steel.
JSW से, मुंबई, Jindal Steel.
customer
13.1s
Yes yes, tell me.
हां हां, बताइए।
agent
13.9s
From my application, from the JSW One MSME application, you had created a requirement for GP sheets.
आपने मेरे application से, JSW One MSME के application से कुछ requirement बनाई थी GP sheets की।
customer
17.7s
Yes yes yes yes.
हां हां हां हां।
agent
18.6s
This you mean GP, you have put GP 300 grade.
ये आप मतलब GP, GP 300 grade आपने डाला है।
customer
20.5s
Yes yes.
हां हां।
agent
21.0s
0.8 into 1000 regular spangle. So, what do you do? Will you tell me a little?
0.8 into 1000 regular spangle. तो मतलब क्या करते हैं आप? थोड़ा बताएंगे?
customer
24.9s
I am a contractor.
मैं ठेकेदार हूं।
agent
26.7s
Okay, so you have a trading business?
अच्छा, मतलब trading का काम है?
customer
28.6s
It's not a trading business. This con- I actually we do construction work
Trading का काम नहीं है। ये con- मैं actually हम लोग construction का काम
agent
30.8s
You are a contractor. Contractor. Yes yes.
Contractor है आप। Contractor। हां हां।
customer
31.8s
Okay.
अच्छा।
agent
32.1s
So, I didn't understand the requirement for GP sheets. Where will you use GP sheets?
तो GP sheets का requirement मतलब समझ नहीं आया। GP sheets कहां पे आप use करेंगे?
customer
35.1s
See, actually I wanted that, that congruent sheet, you know? Congruent sheet.
देखिए actual में ना मेरेको चाहिए था वो, वो congruent sheet होता है ना? Congruent sheet.
agent
38.0s
Yes yes.
हां हां।
customer
38.6s
I wanted that. And actually, that A G M of yours, I wanted it in 275 only, the zinc coated one.
वो चाहिए था। और वो actual में वो A G M जो है ना आपका, 275 का ही चाहिए था, zinc coated वाला।
customer
42.2s
And I am not finding it in the market, I mean, that type of sheet is not available. So I, yes, so I am thinking of taking that plain sheet and getting it made by some manufacturer, that's the plan.
और वो मेरेको मिल नहीं रही है मार्केट में, वो मतलब उस टाइप की sheet नहीं मिल रही। तो मैं, हां तो मैं सोच रहा हूं वो plain sheet लेके ना और कोई manufacturer उसको देके बनवाने का, ऐसा कुछ प्लान है।
agent
47.2s
Understood. You need 275 GSM.
समझ गया। 275 GSM का चाहिए आपको।
customer
48.9s
Yes, yes, if I get that sheet, or a profile sheet, that would be better for me. I will take that.
हां हां, अगर उसका sheet मिल जाएगी मेरेको वो, या profile sheet मिल जाएगी, तो भी मेरे लिए better है। मैं वो वो वो ले लूंगा।
agent
53.2s
Yes, okay. GP sheet, right?
हां, ठीक है। GP sheet ना?
customer
54.6s
You are saying GI GP sheet, right?
GI GP sheet आप बोल रहे हो, है ना?
agent
55.8s
Yes, GI's, yes, 0.8 with 275 A G M.
हां, GI का, हां, 0.8 का 275 A G M.
agent
57.9s
If the width is 1250 or 1220, is there any problem?
अगर width 1250 या 1220 रहेगा तो कोई दिक्कत है?
customer
59.8s
No no no, there is no problem with that.
नहीं नहीं नहीं, उसमें कोई दिक्कत नहीं है।
agent
61.3s
No problem. And what length do you need per sheet? 2500?
कोई दिक्कत नहीं है। और length कितना चाहिए per sheet में? 2500?
customer
63.2s
Length, our length is 6 meters.
Length, length है 6 meter का है हमारा।
agent
65.0s
Okay, you need it in 6 meters?
अच्छा, 6 meter में चाहिए आपको?
customer
66.3s
Yes, I need it in 6 meters.
हां, 6 meter में चाहिए।
agent
67.2s
And how many tons, what will be the quantity?
और कितना ton, कितना रहेगा quantity?
customer
68.8s
This is ours, 3600 square meters is the total area.
ये है हमारा 3600 square meter है total area.
agent
71.5s
Okay, it's 3600 square meters?
अच्छा, 3600 square meter है?
customer
72.8s
Yes.
हां।
agent
73.8s
Hmm. Now this I... square meter... so how many sheets will you need? Okay, I will calculate it. And I'll see how it is. And your length will be 1220 by 6 meters, right?
हम्म। अब इसको मैं square meter तो कितना आपका लगेगा sheet? ठीक है, मैं calculate कर लूंगा। और देखूंगा कैसा। और length आपका रहेगा 1220 by 6 meter, है ना?
customer
79.8s
1220 by 6 meters, yes.
1220 by 6 meter, हां।
agent
81.2s
Correct?
बराबर?
customer
81.8s
Correct.
बराबर।
agent
82.6s
I will tell you, I will quote. Let the market open once at 10:30. And where do you need it?
मैं आपको बताता हूं, quote करता हूं। एक बार मार्केट खुलने दीजिए 10:30 बजे। और कहां पे चाहिए आपको?
customer
86.0s
Raigarh, Chhattisgarh.
रायगढ़, छत्तीसगढ़।
agent
87.6s
Oh my god. In Chhattisgarh. Okay, I will get it done, let's go.
अरे बाप रे। छत्तीसगढ़ में। ठीक है, मैं कराता हूं चलिए।
customer
90.0s
Ho, okay.
हो, okay.