21112178911570711 · Call

Call 21112178911570711 2026-09-11 · sudeeps · 4:30

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
MSME_IS_India_ProductOpps_PROG_261225	General Enquiry	full conversation 61 turns, clean transcript (0% inaudible)	Hindi	61	customer_led (campaign_name:medium)

Audio: clear: There is some minor background chatter but it does not affect transcription quality.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

7.0/10

short or unclear

USP relevance: none

2 · Customer quality

the LEAD we handed over

1 /4 flags

MOQ: None MT None

3 · Supply

none

4 · Sentiment

the CUSTOMER

0.12

confidence high · +11/−7 from 17 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Closure with price & timeline The agent did not provide a price despite the customer asking multiple times, instead deflecting the request to an offline WhatsApp exchange.

How ankit mistry did it on a 10.0/10 call —

0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.

−1.0 pts Discovery (5 Qs, woven naturally) The agent asked about the business type (manufacturing/trading) and confirmed payment terms, but did not ask about monthly tonnage, current brands, or share of wallet.

How ankit mistry did it on a 10.0/10 call —

And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?

habit You did 73% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.

objection The customer raised 1 objection you did not answer: send_price_will_think

चलो उसका कोई दिक्कत नहीं है पर रेट वगेरा मेरेको मालूम पड़ता तो मैं आगे कुछ सोच सकता था ना।

did well

Opener acknowledges platform submission

आपने हमारे वेबसाइट पे रजिस्ट्रेशन किया था सर, आपकी स्टील रिक्वायरमेंट को लेके फॉलोअप कॉल है।

Revalidate every field

it's for CR2 sheet... GI शीट चाहिए... quantity you have put is 0.3 tons... So when do we have to finalize this?... 0.6, 1250 by 2500?... The delivery

Summary

The customer, a manufacturer, inquired about 0.3 tons of GI sheet. The agent correctly identified the 3-ton MOQ as a blocker. Although the customer was willing to consider the larger quantity and repeatedly asked for a price, the agent did not provide one and instead instructed the customer to send the requirement via WhatsApp to receive a quote. The call ended with the next action on the customer.

Coaching

When a customer is open to the MOQ and asks for a price, you must provide it on the call or commit to a firm timeline, not deflect by asking them to send details again on WhatsApp.

Missed: CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
CL1 Opener acknowledges platform submission	2	pass	–	2.0	आपने हमारे वेबसाइट पे रजिस्ट्रेशन किया था सर, आपकी स्टील रिक्वायरमेंट को लेके फॉलोअप कॉल है। The agent correctly opened the call by referencing the customer's website registration.
CL2 Revalidate every field	3	full	5	3.0	it's for CR2 sheet... GI शीट चाहिए... quantity you have put is 0.3 tons... So when do we have to finalize this?... 0.6, 1250 by 2500?... The delivery address you have given, that is for दुधेश्वर रोड... 380004 पिन कोड है आपका। The agent successfully revalidated all 5 required fields: product (CR then GI), quantity, timeline, dimensions, and delivery location.
CL3 Discovery (5 Qs, woven naturally)	2	partial	2	1.0	आपका ये ट्रेडिंग फर्म है क्या सर?... So are you okay with the payment terms? 100% advance? The agent asked about the business type (manufacturing/trading) and confirmed payment terms, but did not ask about monthly tonnage, current brands, or share of wallet.
CL4 Closure with price & timeline	2	fail	–	0.0	The agent did not provide a price despite the customer asking multiple times, instead deflecting the request to an offline WhatsApp exchange.
CL5 No unnecessary re-pitching	1	pass	–	1.0	GI शीट चाहिए। कितनी क्वांटिटी थी आपकी? The agent correctly pivoted to the customer's actual requirement (GI sheet) and did not waste time pitching other products.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
send_price_will_think	mishandled	चलो उसका कोई दिक्कत नहीं है पर रेट वगेरा मेरेको मालूम पड़ता तो मैं आगे कुछ सोच सकता था ना।	तो आप मेरेको साइजेस लिख के भेज दो, तीन-तीन टन के हिसाब से। मैं आपको इमीडिएटली इसके ऊपर कोट दे दूंगा...

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.727 heavy	85.8s	32.3s	151.9s	8.1s	355.2	0	30	31	22

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

agent

0.2s

Hello, Mr. Shrey Vaghela?

हेलो, मिस्टर श्रेय वाघेला?

customer

1.5s

Yes, tell me.

हां बोलो।

agent

2.1s

Mr. Shrey, very good afternoon. Sudhir speaking from JSW One MSME, Jindal Steel.

श्रेय जी, वैरी गुड आफ्टरनून। सुधीर बोल रहा हूं JSW One MSME से, जिंदाल स्टील।

customer

5.1s

Yes, yes.

हां हां।

customer

5.8s

Yes, tell me, tell me.

हां बोलिए बोलिए।

agent

6.4s

You had registered on our website, sir, this is a follow-up call regarding your steel requirement.

आपने हमारे वेबसाइट पे रजिस्ट्रेशन किया था सर, आपकी स्टील रिक्वायरमेंट को लेके फॉलोअप कॉल है।

agent

9.6s

I wanted to understand this, the requirement you had created, it's for CR2 sheet and the quantity you have put is 0.3 tons.

मुझको ये समझना था, आपने जो रिक्वायरमेंट बनाया था, इट्स फॉर CR2 शीट और क्वांटिटी आपने डाला हुआ है 0.3 टन्स।

customer

14.9s

Hmm, yes.

हम्म, हां।

agent

16.2s

So when do we have to finalize this? Because sir, we have an MOQ policy. You can do three tons in a single size.

तो इसका कब फाइनल करना है अपने को? क्योंकि सर वी हैव अ MOQ पॉलिसी। थ्री टन्स का सिंगल साइज में कर सकते हैं आप।

customer

20.5s

Meaning?

मतलब?

agent

21.2s

Doing 300 kg will not be possible. It's the company's MOQ policy. For CR sheet, there is a three-ton MOQ.

तीन सौ केजी करना पॉसिबल नहीं होगा। MOQ पॉलिसी है कंपनी का। CR शीट में थ्री टन्स का MOQ है।

customer

26.0s

Hmm hmm.

हम्म हम्म।

customer

26.8s

I actually need this GI sheet.

मेरे को एक्चुअली में ये GI शीट चाहिए।

agent

28.7s

You need GI sheet. What was your quantity?

GI शीट चाहिए। कितनी क्वांटिटी थी आपकी?

customer

30.5s

It's the same quantity.

वही सेम क्वांटिटी है।

agent

31.8s

300 kg?

तीन सौ केजी?

customer

32.6s

Hmm hmm.

हम्म हम्म।

agent

33.6s

No sir, 300 kg won't be possible.

नहीं सर, तीन सौ केजी नहीं हो पाएगा ना।

agent

35.3s

The MOQ itself is of three tons.

MOQ ही तीन टन का है।

customer

36.6s

Okay, a minimum order quantity of three tons.

अच्छा, तीन टन का मिनिमम ऑर्डर क्वांटिटी।

agent

38.2s

It's our minimum order quantity. Is this your trading firm, sir? Shri Jay Shakti Steel?

मिनिमम ऑर्डर क्वांटिटी है हमारा। आपका ये ट्रेडिंग फर्म है क्या सर? श्री जय शक्ति स्टील?

customer

41.0s

No, it's my manufacturing firm, but I trade in two-three products, that's why I have taken the GST of a trading firm.

नहीं, मेरा मैन्युफैक्चरिंग फर्म है पर मैं दो तीन प्रोडक्ट्स में ट्रेड करता हूं इसलिए ट्रेडिंग फर्म का GST लिया हुआ है।

agent

45.5s

Okay, okay, okay. But sir, the quantity will have to be three tons, only then is it possible to do this.

अच्छा अच्छा अच्छा। बट सर, क्वांटिटी तीन टन करना पड़ेगा तब जाके पॉसिबल है ये करना।

customer

49.0s

So what will be the rate for three tons?

तो क्या रेट पड़ेगा तीन टन में?

agent

50.4s

Huh? Sorry?

हां? सॉरी?

customer

51.2s

Rate, rate.

रेट रेट।

agent

52.1s

For the rate, you tell me the sizes once. Is it the same size? 0.6, 1250 by 2500?

रेट तो मैं, मेरेको एक बार आप साइजेस बता दो। सेम साइज है क्या? 0.6, 1250 by 2500?

customer

55.4s

It's just one size, sir, just one.

एक ही साइज है सर, एक ही।

agent

56.7s

It's the same size, right?

सेम ही साइज है ना?

customer

58.0s

This is the size of one whole sheet, sir.

ये पूरी एक शीट की साइज है सर।

customer

59.7s

Length, width, and thickness.

लेंथ, विड्थ और थिकनेस।

agent

1.3s

Sir, for me, in a single size, MOQ is of three tons, okay? If the sizes change, if the width changes, the thickness changes, then you will have to take three tons of that new size as well.

मेरेको सर सिंगल साइज में MOQ is of three tons, okay? अगर साइज चेंज होते हैं, अगर विड्थ चेंज होती है, थिकनेस चेंज होती है, तो वो नई साइज का भी तीन टन देना पड़ेगा आपको।

customer

8.1s

Yes, yes, that's not a problem. But tell me the rate.

हां हां, उसका कोई प्रॉब्लम नहीं है। पर रेट तो बताओ मेरेको।

agent

10.1s

So you do one thing, tell me your actual requirement, what you are planning immediately, because the payment terms are 100% advance against PI. And the quotation we give is valid only for today. So are you okay with the payment terms? 100% advance?

तो आप एक काम करो, मुझे आपका एक्चुअल जो रिक्वायरमेंट है, इमीडिएट जो आप प्लान कर रहे हो, because the payment terms are 100% advance against PI. और हम जो कोटेशन देते हैं, वो आज के लिए ही वैलिड रहता है। तो पेमेंट टर्म्स को लेके ओके हो आप? 100% एडवांस?

customer

18.2s

Why is it 100% advance?

100% एडवांस क्यों रहता है?

agent

20.0s

100% advance?

100% एडवांस?

customer

20.8s

I'm asking why it is so.

क्यों रहता है ऐसा बोल रहा हूं।

agent

21.8s

Sir, it's the company's SOP. The first order will be on 100% advance only. It's the company's rule, sir.

सर कंपनी का SOP है ना। पहली ऑर्डर 100% एडवांस पे ही होगी। कंपनी का रूल है सर।

customer

25.2s

Hmm hmm.

हम्म हम्म।

customer

26.0s

Okay, that's not an issue, but if I knew the rate and all, I could think about it further, right?

चलो उसका कोई दिक्कत नहीं है पर रेट वगेरा मेरेको मालूम पड़ता तो मैं आगे कुछ सोच सकता था ना।

agent

29.5s

Look, I am WhatsApping you my number right now. You must have received a 'Hi' on your WhatsApp, look, Mr. Shrey. This is my official number. Right now, I am calling you from the system's number.

देखो, मैं आपको है ना मेरा नंबर WhatsApp कर रहा हूं अभी। आपको आपके WhatsApp पे हाय आ गया रहेगा देखो, श्रेय जी। ये मेरा ऑफिशियल नंबर है। अभी फिलहाल आपको सिस्टम के नंबर से फोन कर रहा हूं मैं।

customer

36.2s

Hmm.

हम्म।

agent

36.8s

So you tell me the sizes and this, as per three tons each. I will immediately give you a quote on this and try to close the quote you receive today itself because the prices are valid only for a day. The price is valid for only one day.

तो मेरेको साइजेस और ये बता दो आप, तीन-तीन टन के हिसाब से। मैं आपको इमीडिएटली इसके ऊपर कोट दे दूंगा और कोशिश करना कि जो कोट मिलेगा आपको, उसको आज के आज ही क्लोज करना है because the prices are valid only for a day. एक दिन के लिए ही प्राइस वैलिड रहता है।

customer

44.2s

Okay. And if I have any other requirement, I can WhatsApp the requirement on your WhatsApp number, right?

अच्छा। और मेरेको कोई दूसरी रिक्वायरमेंट रही तो आपका WhatsApp नंबर पे मैं रिक्वायरमेंट WhatsApp कर सकता हूं ना?

agent

47.8s

Absolutely, you can absolutely do it. You can absolutely do it.

बिल्कुल, बिल्कुल कर सकते हो। बिल्कुल कर सकते हो।

customer

49.8s

Okay.

ठीक है।

agent

50.2s

What to do about this now? Are you telling me the sizes, or how to proceed?

अभी इसका क्या करना है? ये आप बता रहे हो मुझे साइजेस की कैसा करना है?

customer

52.5s

Uh, I wanted to know the price first.

अह मेरेको प्राइस जानना था पहले।

agent

54.3s

So you write down the sizes and send them to me, as per three tons each. What is the GSM? 80 GSM regular spangle?

तो आप मेरेको साइजेस लिख के भेज दो, तीन-तीन टन के हिसाब से। GSM कितना है? 80 GSM रेगुलर स्पेंगल?

customer

57.2s

Hmm.

हम्म।

agent

58.1s

Okay, 80 GSM regular spangle. Fine. Tell me the sizes.

Okay, 80 GSM रेगुलर स्पेंगल। फाइन। मेरेको साइजेस बताओ।

customer

59.8s

You need GI only, right?

GI ही चाहिए ना?

agent

1.0s

Yes, I will give GI only. And where will your delivery be?

हां, GI ही दूंगा मैं। और डिलीवरी कहां पे रहेगी आपकी?

customer

3.2s

Dudheshwar, in Ahmedabad.

दुधेश्वर, अहमदाबाद में।

agent

4.5s

One minute, I am checking. The delivery address you have given, that is for Dudheshwar Road, opposite Government Press, Ahmedabad, correct?

एक मिनट मैं चेक कर रहा हूं। आपने जो डिलीवरी एड्रेस दिया हुआ है, that is for दुधेश्वर रोड, ऑपोजिट गवर्नमेंट प्रेस, अहमदाबाद, बराबर?

customer

9.5s

Hmm.

हम्म।

agent

10.0s

380004 is your pin code.

380004 पिन कोड है आपका।

customer

11.5s

Yes.

हां।

agent

12.1s

Okay. You write down the sizes and send them to me on WhatsApp, as per three tons each, I will give you the price, okay?

Okay. आप मेरेको WhatsApp पे साइजेस लिख के भेजो, तीन-तीन टन के हिसाब से, मैं आपको प्राइस दे देता हूं, okay?

customer

15.3s

Yes.

हां।

agent

15.9s

Okay, Mr. Shrey. Thank you so much.

ठीक है श्रेय जी। थैंक यू सो मच।