Call 21112178875796561 2026-09-07 · abhinav gautam · 0:46
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | General Enquiry | full conversation 11 turns, clean transcript (0% inaudible) | Hindi | 11 | customer_led (campaign_name:medium) |
Audio: noisy: Significant background noise (call center environment) on the agent's side, and the customer's line is slightly muffled.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.26
confidence high · +2/−0
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent only asked for the delivery location (1/5 fields) before the call was aborted due to a bad line.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked as the call was cut short due to poor audio quality.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The call ended due to a bad line before price or timeline could be discussed.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
did well
Opener acknowledges platform submission
Yes, we had received your requirement for TMT, I wanted to know about it...
No unnecessary re-pitching
Yes, we had received your requirement for TMT...
Summary
The agent called to follow up on a TMT requirement submitted on the platform. The agent asked for the site location, but due to poor audio quality, they could not hear the customer's response clearly. The agent proposed calling back from a personal number, and the customer agreed.
Coaching
You correctly identified the bad connection and took action to call back. On the next call, ensure you revalidate all the requirement details before moving forward.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Yes, we had received your requirement for TMT, I wanted to know about it... The agent correctly acknowledged the customer's platform submission for TMT. |
| CL2 Revalidate every field | 3 | fail | 1 | 0.0 | ...where was it needed and what was your site's name? The agent only asked for the delivery location (1/5 fields) before the call was aborted due to a bad line. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the call was cut short due to poor audio quality. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call ended due to a bad line before price or timeline could be discussed. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Yes, we had received your requirement for TMT... The agent focused only on the customer's stated requirement and did not re-pitch other products. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.618 | 11.5s | 7.1s | 27.4s | 5.3s | 266.1 | 0 | 5 | 6 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.8s
Hello
हेलो
agent
2.8s
Hello
हेलो
customer
3.6s
Yes, tell me sir.
हां बोलिए सर।
agent
4.6s
Yes, hello sir, I am Gautam speaking from JSW One.
जी नमस्कार सर, मैं गौतम बात कर रहा था मैं JSW One से।
customer
7.8s
Yes, tell me sir.
हां बोलिए सर।
agent
8.7s
Yes, we had received your requirement for TMT, I wanted to know about it, where was it needed and what was your site's name?
जी आपकी रिक्वायरमेंट आई थी हमारे पास आपकी TMT की, इसके बारे में जानना था कहां पे चाहिए था और क्या आपका साइट का नाम था?
customer
14.5s
Uh, the site was needed in Kumher, Deeg Kumher.
अह साइट चाहिए थी हमें कुम्हेर में, डीग कुम्हेर।
agent
18.9s
What sir?
क्या सर?
customer
19.5s
Deeg Kumher.
डीग कुम्हेर।
agent
20.3s
Your voice is not clear, I will call you from my personal number, okay?
आपकी आवाज़ नहीं आ रही, मैं आपको पर्सनल नंबर से कॉल करता हूं, ठीक है?
customer
23.1s
Okay, okay.
ठीक है, ओके।