Call 21112178849809291 2026-09-04 · Rohit Mishra · 4:47
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | General Enquiry | full conversation 72 turns, clean transcript (0% inaudible) | Hindi | 72 | customer_led (campaign_name:medium) |
Audio: clear: There is a faint background voice at the very end of the recording.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
6.5/10
short or unclear
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.46
confidence high · +10/−0
from 12 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Discovery (5 Qs, woven naturally)
Agent only asked about the end application; failed to ask about monthly tonnage, current brands, JSW share, or payment terms.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−1.5 pts
Revalidate every field
Agent confirmed product/grade, thickness, location, and timeline, but did not successfully revalidate quantity in MT, instead getting stuck on converting from pieces.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
did well
Opener acknowledges platform submission
You had posted a requirement for some TMT rods on our application, from JSW One MSME.
Closure with price & timeline
I will change it from here and quote you. What is your delivered price.
Summary
The customer, a towel manufacturer, inquired about TMT rods for a personal house construction project in Solapur. The agent validated most requirement details but struggled to convert the quantity from pieces to tons. The customer noted high local prices, and the agent committed to sending a competitive delivered price quote via WhatsApp once the customer shares the full list of required items.
Coaching
When the customer mentioned high local prices, you correctly offered a delivered price. However, you missed key discovery questions about their total monthly steel usage or current suppliers, which could have revealed a much larger opportunity beyond this one-time project.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | You had posted a requirement for some TMT rods on our application, from JSW One MSME. The agent correctly referenced the customer's submission on the JSW One MSME application. |
| CL2 Revalidate every field | 3 | full | 4 | 1.5 | Where is it being built? ... So by when are you planning to take this? ... which grade you need, 550D, that's what I would suggest. Agent confirmed product/grade, thickness, location, and timeline, but did not successfully revalidate quantity in MT, instead getting stuck on converting from pieces. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 1 | 0.0 |
Agent only asked about the end application; failed to ask about monthly tonnage, current brands, JSW share, or payment terms. |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | I will change it from here and quote you. What is your delivered price. The agent committed to providing a delivered price quote via WhatsApp after the customer provides the full requirement. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | See, there are two types, primary is JSW, Tata, SAIL, JSPL, these are all primary companies. The agent did not re-pitch the portfolio and only provided relevant clarification about primary vs. secondary steel. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | handled | ...I had, I mean, asked locally here, sir, they are quoting a higher price. |
No, you will get a very high price from there... I will change it from here and quote you. What is your delivered price. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.528 | 73.3s | 65.4s | 148.3s | 6.9s | 334.8 | 0 | 35 | 36 | 13 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello?
हॅलो?
agent
1.6s
Hello?
हॅलो?
customer
2.3s
Hello? Yes.
हॅलो? हां.
agent
3.2s
Are you speaking from Bhari Impex?
ये uh भारी इम्पैक्ट से बात कर रहे है आप?
customer
5.7s
Yes sir, from Bhari Impex. Tell me, sir.
हां सर, भारी इम्पैक्ट से। बोलिए ना सर।
agent
7.3s
Yes, I am, uh, Rohit speaking, Rohit Mishra from the JSW One platform.
हां, मैं uh रोहित बात कर रहा हूं, रोहित मिश्रा फ्रॉम जेएसडब्ल्यू वन प्लॅटफॉर्म से।
customer
10.4s
From where, sir?
कहां से सर?
agent
11.0s
From the JSW One platform, Jindal Steel. From Mumbai.
जेएसडब्ल्यू वन प्लॅटफॉर्म से, जिंदाल स्टील। फ्रॉम मुंबई।
customer
13.3s
Ah ha ha ha, tell me, sir.
आ हा हा हा, बोलिए सर।
agent
14.6s
You had posted a requirement for some TMT rods on our application, from JSW One MSME.
आपने कुछ हमारे एप्लीकेशन पे, जेएसडब्ल्यू वन एमएसएमई से, कुछ टीएमटी रॉड्स की रिक्वायरमेंट डाली थी।
customer
18.8s
Yes sir, that's right, that's right.
यस सर, बराबर बराबर।
agent
19.6s
10mm, 16mm.
customer
20.7s
Yes sir.
यस सर।
agent
21.2s
What, for what purpose, I mean what is your company? I mean, what is it majorly into right now?
क्या, किस चीज की, मतलब कंपनी आपकी क्या है? मतलब मेजरली किस में है अभी ये?
customer
24.2s
Uh sir, we are, like, building a new house right now, it's needed for that.
अह सर हमारा जैसा मतलब अभी नया मतलब घर बांध रहे है, उसके लिए चाहिए।
agent
27.7s
Okay. Where is it being built?
अच्छा। कहां पे बन रहा है?
customer
29.3s
It's in Solapur, sir.
ये सोलापुर में सर।
agent
30.4s
In Solapur, right? And this, I mean, your company, what kind of company is it?
सोलापुर में ना? और ये मतलब आपकी जो कंपनी है, ये किस चीज की कंपनी है?
customer
33.3s
No, ours is a towel manufacturing company, sir, actually.
नहीं, हमारा टॉवेल मॅन्युफॅक्चरिंग कंपनी है सर, एक्चुअली।
agent
35.7s
Okay, okay, okay.
अच्छा अच्छा अच्छा।
customer
37.1s
Yes.
हां।
agent
37.9s
So by when are you planning to take this? I mean, by when are you planning to purchase?
तो कब तक आप ये लेने का प्लान कर रहे हैं? मतलब कब तक परचेस करने का प्लान कर रहे हैं?
customer
40.5s
It's ongoing, sir, it's already, I mean, somewhat in processing. I mean, we have to start immediately. We are waiting for permission. The permission is also, I mean, almost done.
अभी चालू है सर, ऑलरेडी मतलब थोड़ा प्रोसेसिंग में है। मतलब अभी तुरंत चालू करने का है। परमिशन के लिए रुके हैं। परमिशन भी मतलब ऑलमोस्ट हो गया जैसा है।
agent
45.7s
Hmm, see, what the rates are, if I give them to you today, then it will be beneficial only if you close today, close it today itself, finalize it.
हम्म, देखिए रेट्स क्या है, मैं अगर आप आपको मैं आज दूंगा ना, तो फायदा तभी होगा अगर आप आज क्लोज, आज के आज ही क्लोज करेंगे उसको, फाइनलाइज करेंगे।
customer
51.1s
No, we have to close it today itself, sir, that's why.
नहीं, आज के आज ही क्लोज करना है सर, इसके लिए।
agent
53.5s
Okay. Alright. I... because what the rates are, the rate is not in my hands at all. It is totally increasing exponentially daily.
अच्छा। ठीक है। मैं बिकॉज़ रेट्स क्या है, रेट बिल्कुल भी मेरे हाथ में नहीं है। वो टोटली एकदम एक्सपोनेंशियली बढ़ रहा है डेली।
customer
58.4s
That's why I had, I mean, asked locally here, sir, they are quoting a higher price.
वो इसके लिए तो मैंने मतलब इधर लोकल में पूछा था सर, वो ज्यादा ही बता रहे।
agent
61.2s
No, you will get a very high price from there. Do one thing, you, I have WhatsApped you. And once you tell me what your requirement is, how much quantity you need in 8mm, how much quantity in 10mm, which grade you need, 550D, that's what I would suggest.
नहीं, उधर से तो आपको बहुत हाई मिलेगा। एक काम करिए ना, आप मुझे, मैंने आपको WhatsApp किया है। और एक बार आप मुझे क्या आपका रिक्वायरमेंट है, 8mm में कितना क्वांटिटी चाहिए, 10mm में कितना क्वांटिटी, ग्रेड कौनसा चाहिए, 550D, ऐसे I would suggest.
customer
68.3s
It's 550D, sir.
550D है सर।
agent
69.3s
Yes, yes. In primary, right?
हां हां। प्राइमरी में ना?
customer
70.7s
Yes, I mean, what was in it, primary...
हां मतलब, उसमें क्या था प्राइमरी...
agent
71.9s
See, there are two types, primary is JSW, Tata, SAIL, JSPL, all these are primary companies.
देखिए दो तरह की होती है, प्राइमरी होती है जेएसडब्ल्यू, टाटा, सेल, जेएसपीएल, ये सारी हो गई प्राइमरी कंपनीज।
customer
76.0s
Yes, that primary one, I want JSW's.
हां, वही प्राइमरी, जेएसडब्ल्यू का चाहिए।
agent
77.5s
Yes, okay. So you, you do one thing, share the requirement with me. I have just sent you my visiting card on WhatsApp. I will change it from here and quote you. What is your delivered price.
हां, ठीक है। तो आप आप एक काम करिए, आप मेरेको रिक्वायरमेंट शेयर करिए। मैंने WhatsApp पे जस्ट आपको विजिटिंग कार्ड भेजा है। मैं यहां से एक बार चेंज करके आपको कोट करता हूं। कितना डिलीवर्ड प्राइस क्या आ रहा है आपका।
customer
84.3s
That's fine, sir. I mean, I had to ask one more thing, in the JSW app, it was showing me the quantity there. Will it be in pieces or in tons? How is it, I didn't understand that.
चलेगा सर। मतलब मेरेको और एक पूछना था, वहां पे जेएसडब्ल्यू ऍप में मेरेको वहां पे क्वांटिटी दिखा रहा था। वो कैसा पीसेस पे रहेगा क्या टन पे रहेगा? कैसा है वो मेरेको समझ में नहीं आया।
agent
89.5s
How is it convenient for you?
आपको आपको कैसे कन्वीनिएंट है?
customer
91.1s
If you give it to me in pieces, it will be right. Because the engineer has given it to me in pieces.
मेरेको पीसेस में मतलब देंगे तो बराबर होगा। क्योंकि मेरेको सामने वाला इंजिनियर ने इसे मतलब पीसेस में दिया हुआ है।
agent
94.9s
My rates, they will come per metric ton, not according to pieces.
मेरा जो रेट्स है ना, वो पर मेट्रिक टन में आएगा, पीसेस के हिसाब से नहीं आएगा।
customer
98.1s
How do they calculate that per metric ton? That...
वो कैसा निकालते पर मेट्रिक टन? वो...
agent
99.6s
I mean, according to weight. A thousand kilos, yes.
मतलब वजन के हिसाब से। हजार किलो, हां।
customer
101.1s
I mean, one thousand, I mean, for 8mm, how much, like, what is the approximate weight of one rod?
मतलब एक हजार, मतलब 8mm का कितना कैसा, मतलब एक रॉड कितना वेट का होता है अंदाजन?
agent
104.6s
Well, I will tell you all that. You just...
चलिए वो सब तो मैं बता दूंगा आपको। आप मेरेको...
customer
105.9s
You tell me on WhatsApp, I mean, my, I mean, how it is, it's written as 198 pieces of 8mm.
आप मेरेको WhatsApp में बताइए, मतलब मेरेका मतलब, कैसा है मतलब 8mm का 198 पीसेस करके लिखा है वो।
agent
109.1s
Okay, it's 198 pieces of 8mm.
अच्छा, 8mm का 198 पीसेस करके है।
customer
110.8s
It's like that. For me, it's like we have to build two, I mean, bungalows, for that.
ऐसा है। मेरेको कैसा हमारा दो मतलब बंगलो बनाना है इसके लिए।
agent
113.1s
Yes.
हां।
customer
113.7s
Yes, 2500, 2500 is the total built-up. Ground plus first floor.
हां, 2500, 2500 टोटल बिल्ट-अप है। ग्राउंड प्लस फर्स्ट फ्लोर का।
agent
116.3s
Okay.
अच्छा।
customer
117.0s
2500 for one, 2500 for one, that's the total.
एक का 2500, एक का 2500, ऐसा है टोटल।
agent
119.2s
So what was your quantity for 8mm?
मतलब आपका 8mm का कितना था?
customer
120.4s
For 8mm, it's given as 198 pieces.
8mm का 198 पीसेस करके ऐसा दिया है वो।
agent
122.5s
Hmm hmm. U-bend, do you want it straight or in U-bend?
हम्म हम्म। यू-बेंड, आप स्ट्रेट में चाहिए या फिर यू-बेंड में चाहिए?
customer
125.1s
U-bend means, I need it in U-bend almost. I mean that...
यू-बेंड मतलब, यू-बेंड में ही चाहिए ऑलमोस्ट। मतलब वो...
agent
127.0s
U-bend.
यू-बेंड।
customer
127.4s
Yes, U-bend. What is the rate for straight? U-bend, I mean, what's the difference, sir?
हां, यू-बेंड। स्ट्रेट में क्या रेट पड़ता है? यू-बेंड मतलब क्या डिफरेंस है सर उसमें?
agent
130.1s
Straight rod means it will be straight, in U-bend it will be U-bended, bended.
स्ट्रेट रॉड मतलब सीधा रहेगा, यू-बेंड में ऐसे यू-बेंडेड, बेंडेड रहेगा।
customer
132.5s
Yes, it will come with a bend, right. I need U-bend only. Yes, yes. Straight will become very long.
हां, एक बेंड रहके आएगा, बराबर। यू-बेंड ही चाहिए। हां हां। स्ट्रेट तो बहुत लंबा हो जाएगा वो।
agent
136.6s
Hmm, okay.
हम्म, ठीक है।
customer
137.7s
I need it in U-bend.
यू-बेंड में चाहिए।
agent
139.2s
Alright then. You just write and send it to me like that, how much quantity you have, how it is.
ठीक है ना। मेरेको आप वैसे ही लिख के भेज दीजिए, कितना आपको क्वांटिटी है, कैसे है।
customer
141.5s
Okay.
ओके।
agent
142.0s
I will tell you how much, I mean, what the delivered rate will be.
मैं आपको बता देता हूं कितना, मतलब कितना रेट आएगा डिलीवर्ड।
customer
144.4s
That's fine, sir. Okay. Will you send it to me on WhatsApp now, sir?
चलेगा सर। ओके। आप मेरेको WhatsApp में भेजेगा सर अभी?
agent
146.3s
I have done it, I have done it. I have sent my visiting card.
कर दिया है, मैंने कर दिया है। अपना विजिटिंग कार्ड भेजा है।
customer
148.1s
I will tell you based on pieces only, sir, you can, I mean, calculate it in tons and give it to me according to your calculations.
मैं आपको पीसेस के ऊपर ही बताता हूं सर, आप मतलब वो टन पे निकाल के आप आपके हिसाब से दे दीजिए मेरेको।
agent
152.2s
Hmm, okay, okay. Okay.
हम्म, ठीक है, ठीक है। ओके।
customer
153.6s
Yes sir, okay. Where are you from, sir?
यस सर, ओके। आप कहां से है सर?
agent
155.1s
From Mumbai.
मुंबई से।
customer
155.9s
My office is in Mumbai.
मुंबई में है मेरा ऑफिस।
agent
157.3s
Okay, okay sir. Alright.
ओके, ओके सर। चलिए।
customer
158.7s
Yeah.
या।
unknown
160.6s
One minute, okay.
एक मिनिट हां।