Call 21112178875820241 2026-09-07 · Rohit Mishra · 4:54
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | General Enquiry | full conversation 66 turns, clean transcript (0% inaudible) | Hindi | 66 | customer_led (campaign_name:medium) |
Audio: clear: Customer's side has some background noise (traffic, other people talking) but it doesn't significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
9.0/10
full conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: None MT None
3 · Supply
US
not_in_stockyard
Agent confirmed the material is a mill-run item from Vijayanagar with a 3-4 week lead time.
customer wanted it In this month itself. After this week.;
we committed to three to four weeks
4 · Sentiment
the CUSTOMER
+0.48
confidence high · +10/−0
from 16 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−1.0 pts
Discovery (5 Qs, woven naturally)
The agent asked about the end application and payment terms were discussed (though initiated by the customer), but missed asking about monthly tonnage, current brands, or JSW's potential share.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
Opener acknowledges platform submission
CUSTOMER: Yes, I had raised a query for MS wire. AGENT: Oh, okay. For wire rod, right?
Revalidate every field
AGENT: For wire rod, right? ... SAE 1008? ... In 5.5. What will be the quantity? ... where do you need this? ... By when can you place this order?
Summary
The customer, a binding wire manufacturer, inquired about 25 MT of MS wire rod for their new plant in Odisha. The agent revalidated the specs, informed the customer of a 40 MT MOQ, and provided an approximate delivered price. The material is a mill-run item with a 3-4 week lead time. The call ended with the agent agreeing to send a formal quotation after the customer emails their detailed requirement.
Coaching
You correctly identified the customer's end-use, but try to also ask about their total monthly consumption and current suppliers to better understand their business and position JSW's value.
Missed:
CL3 Discovery (5 Qs, woven naturally)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | CUSTOMER: Yes, I had raised a query for MS wire. AGENT: Oh, okay. For wire rod, right? The agent correctly picked up on the customer's inbound query, acknowledging the platform submission. |
| CL2 Revalidate every field | 3 | full | 5 | 3.0 | AGENT: For wire rod, right? ... SAE 1008? ... In 5.5. What will be the quantity? ... where do you need this? ... By when can you place this order? The agent successfully revalidated all five key fields: product/grade, size, quantity, location, and timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | partial | 2 | 1.0 | AGENT: What are you doing with it? I mean, is it for trading? CUSTOMER: And what is your payment term for this? The agent asked about the end application and payment terms were discussed (though initiated by the customer), but missed asking about monthly tonnage, current brands, or JSW's potential share. |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | AGENT: It will cost you approximately 60 rupees. It's not exact, but it will be 60 rupees delivered for you. The agent provided an approximate delivered price and a clear delivery timeline of 3-4 weeks, setting a clear next step for a formal quotation. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 |
The agent remained focused on the customer's specific need for wire rod and did not introduce irrelevant products from the portfolio. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | handled | So can you make a quotation and mail it to me? |
First, you will have to send the requirement to my email ID... You share it with me and I'll send you the quotation. On that, you will have to write the acceptance on the email itself. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.663 | 68.0s | 34.6s | 191.4s | 7.4s | 340.6 | 0 | 35 | 30 | 19 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.5s
Hello
हेलो
customer
1.2s
Hello
हेलो
agent
3.2s
Hello
हेलो
agent
3.9s
Yes, speak.
हां बोलिए।
agent
4.4s
Am I speaking with Kavita Trading?
कविता ट्रेडिंग से बात कर रहे हैं?
customer
5.7s
Yes, you are speaking with Kavita Trading, speak.
हां कविता ट्रेडिंग से बात कर रहे हैं, बोलिए।
agent
7.3s
I'm calling from JSW from Mumbai. My name is Rohit.
JSW से बात कर रहा हूं फ्रॉम मुंबई। रोहित करके बात कर रहा हूं।
customer
10.0s
Yes, I had raised a query for MS wire.
हां मैंने एक query raise किया था MS wire के लिए।
agent
12.6s
Oh, okay. For wire rod, right?
अच्छा, okay. Wire rod के लिए ना?
customer
14.2s
For wire coil.
Wire coil के लिए।
agent
15.7s
Okay okay okay. What are you doing with it? I mean, is it for trading?
अच्छा अच्छा अच्छा। क्या कर रहे हैं आपको? मतलब trading के लिए है?
customer
17.9s
No, we have our own binding wire plant. We are starting a new one, so we needed it for that.
नहीं, अपने को binding wire का plant है अपना। नया start कर रहे हैं तो उसके लिए चाहिए था।
agent
21.6s
For binding wire?
Binding wire का?
customer
22.5s
Yes, the MS, MS wire that comes in 18 gauge, 20 gauge.
हां MS, MS जो wire नहीं आता है 18 gauge, 20 gauge का।
agent
24.6s
Yes, yes. So you need 1008, right? SAE 1008?
हां हां। तो 1008 चाहिए ना आपको? SAE 1008?
customer
27.1s
Yes.
हां।
agent
27.6s
In 5.5. What will be the quantity?
5.5 में। कितना quantity रहेगा?
customer
29.3s
Twenty-five tons.
पच्चीस टन।
agent
30.7s
Twenty-five tons?
पच्चीस टन?
customer
31.5s
Yes.
हां।
agent
32.2s
Uh, look, my MOQ for one size is forty tons.
अह देखिए मेरा एक size का मतलब MOQ चालीस टन है।
customer
34.9s
Okay. Meaning I'll have to take two vehicles.
अच्छा। मतलब दो गाड़ी लेना पड़ेगा।
agent
36.7s
Not two vehicles, it's one vehicle for me. One 40-ton vehicle comes directly from the plant.
दो गाड़ी नहीं, वो मेरी एक गाड़ी है। चालीस टन का एक गाड़ी plant से ही आता है directly।
customer
39.4s
Okay.
अच्छा।
agent
40.3s
Yes yes yes.
हां हां हां।
customer
41.5s
So what will be the cost?
तो क्या cost आएगा?
agent
43.4s
And the costing, one minute.
और costing, एक मिनट।
agent
46.4s
The costing will be, where do you need this?
Costing आएगा, कहां पे चाहिए आपको ये?
customer
48.4s
Odisha.
उड़ीसा।
agent
49.7s
You need it in Odisha? One minute.
उड़ीसा में चाहिए? एक मिनट।
agent
53.0s
Sudeep bhai, has the PL for this wire rod arrived yet?
सुदीप भाई, ये wire rod का PL आया अभी?
unknown
54.8s
It has come, it has been made, that much I know. It hasn't arrived.
आया है, बन गया है, इतना पता है मेरेको। आया नहीं है।
agent
57.8s
One second, okay?
एक सेकंड हां।
customer
58.8s
Yes.
हां।
agent
104.1s
It will cost you approximately 60 rupees. It's not exact, but it will be 60 rupees delivered for you.
लगभग आपका ना 60 rupees पड़ेगा। एग्जैक्ट तो नहीं है, बट 60 रुपए delivered पड़ेगा आपको।
customer
108.0s
60 delivered.
customer
109.6s
So this will come from the Jharsuguda plant?
तो ये झारसुगुड़ा plant से आएगा?
agent
111.4s
Jharsu- no, this will be made in Vijayanagar, from Karnataka.
झारसु- नहीं, ये विजयनगर में बनेगा, कर्नाटका से।
customer
113.4s
Okay, Karnataka.
अच्छा, कर्नाटका।
agent
114.5s
It will go to you from Vijayanagar.
विजयनगर से आपको जाएगा वहां पे।
customer
116.8s
And what is your payment term for this?
और इसका आपका payment term कैसा है?
agent
118.8s
Our payment terms will be 20% or say 15% advance, the remaining 85, 85% before dispatch.
Payment terms हमारा 20% या फिर 15% advance रहेगा, बाकी का 85, 85% before dispatch.
customer
123.2s
Before dispatch.
agent
124.6s
Hmm.
हम्म।
customer
125.1s
So can you make a quotation and mail it to me?
तो मेरेको एक quotation बना के आप mail कर सकते हैं क्या?
agent
127.2s
What can you do?
क्या कर सकते हैं?
customer
128.0s
Quotation.
agent
128.8s
First, you will have to send the requirement to my email ID, that this is my requirement, this is the work, and where your plant location is, on which GST the billing will be done, okay? Does your GST show as a trader?
आपको पहले एक मेरी email ID पे requirement भेजनी होगी, कि मेरा ये requirement है, ये काम है, और कहां पे आपका plant location है, किस GST पे billing होगा, ठीक है? GST पे आपका क्या trader दिखता है क्या?
customer
134.4s
Yes, Kavita Trading.
हां, कविता ट्रेडिंग।
agent
136.0s
Yes. Okay, send me all this. It will be done for forty tons, I mean, will you do forty tons?
हां। ठीक है, इतना कुछ भेजिए मेरेको करके। चालीस टन के लिए हो जाएगा, मतलब करेंगे आप चालीस टन?
customer
139.4s
We will. We have to do this.
करेंगे। ये करना ही है।
agent
141.2s
Okay. You send that to me.
ठीक है। आप मेरेको वो भेजिए ना।
agent
142.8s
I'll send you the email ID on WhatsApp. You share it with me and I'll send you the quotation. On that, you will have to write the acceptance on the email itself. By when can you place this order?
मैं आपको email ID भेज देता हूं WhatsApp पे। आप मेरेको share करिए और मैं आपको quotation भेज देता हूं। उसपे आपको email पे ही लिखना होगा acceptance. कब तक आप order दे सकते हैं ये?
customer
148.6s
In this month itself. After this week.
इसी month में। इसी week के बाद में।
customer
150.4s
Meaning, our plant will become operational in this month itself.
मतलब इसी month में हमारा plant working हो जाएगा।
agent
152.4s
Okay. So my delivery time will also be approximately three weeks, three to four weeks. If you place the order today, it will be manufactured, rolled, and then it will be dispatched to you in about, let's say, after three weeks.
अच्छा। तो मेरा भी delivery time रहेगा लगभग तीन हफ्ता, तीन से चार हफ्ता। आप आज order देंगे तो वो manufacture होगा, rolling होगा, तब जाके वो लगभग आपका कुछ दिन में, मतलब समझ लीजिए आपको dispatch होगा तीन हफ्ते बाद।
customer
160.2s
Okay.
अच्छा।
agent
161.0s
Okay?
ठीक है?
customer
161.8s
Okay.
ठीक है।
agent
162.6s
So, based on that, tell me when you want to place the order.
तो आप उस हिसाब से बताइए आपको order कब देना है।
customer
164.6s
So, just give me the quotation once. I will talk to you further then.
तो एक बार आप मेरेको quotation दे दीजिए। मैं आगे फिर आपसे बात करता हूं।
agent
167.0s
I'll... the quotation in return, let me get a separate confirmation from them that
मैं return में quotation, अलग से मैं इनसे कंफर्म हो जाए कि
customer
170.4s
Didn't understand.
समझा नहीं।
agent
171.4s
I mean, I will send you the quotation in return on mail. You write and send me, write and send your requirement.
मतलब मैं आपको return में mail पे quotation भेज दूंगा। आप मेरेको वो लिख के, अपना requirement लिख के भेजिए।
customer
174.5s
Okay. I'll send it. You just WhatsApp me.
ठीक है। मैं भेज देता हूं। आप मेरेको WhatsApp कर दीजिए बस।
agent
176.8s
Okay.