Call 21112178875753311 2026-09-07 · Rohit Mishra · 2:37
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | General Enquiry | full conversation 32 turns, clean transcript (0% inaudible) | Hindi | 32 | customer_led (campaign_name:medium) |
Audio: clear: The conversation is a clear example of code-mixing (Hinglish).
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
7.5/10
short or unclear
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.06
confidence high · +2/−2
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−1.5 pts
Revalidate every field
Agent confirmed product, spec, and location, but missed validating the quantity and required timeline.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−1.0 pts
Discovery (5 Qs, woven naturally)
Agent asked about end-use and confirmed payment terms, but missed monthly tonnage, current brands, and share of wallet.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
habit You did 74% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener acknowledges platform submission
You just registered a company named ER Lamination on my platform. And you... regarding CR coil 0.5 900, right?
Closure with price & timeline
give me a little time, when the market opens, I will quote you the delivered price.
Summary
The customer, a stamping manufacturer, inquired about 10 MT of 0.5x900 CR coil. The agent confirmed the product specs and delivery location, and discovered the end-use. When asked, the agent correctly explained the credit policy. The call ended with the agent committing to send a quote once the market opened.
Coaching
You did a great job confirming the customer's platform submission. To make your calls even stronger, remember to also re-validate the quantity and the required delivery timeline to ensure your quote is perfectly aligned with their needs.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | You just registered a company named ER Lamination on my platform. And you... regarding CR coil 0.5 900, right? Agent correctly referenced the platform submission, company name, and product. |
| CL2 Revalidate every field | 3 | partial | 3 | 1.5 | regarding CR coil 0.5 900, right? ... Rahul ji, the place where you need the material now, is its pincode 110018? Agent confirmed product, spec, and location, but missed validating the quantity and required timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | partial | 2 | 1.0 | What do you make? ... See, our first payment is in advance. So, will that work for you? Agent asked about end-use and confirmed payment terms, but missed monthly tonnage, current brands, and share of wallet. |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | give me a little time, when the market opens, I will quote you the delivered price. Agent committed to providing a price and set a clear timeline for the revert ('when the market opens'). |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | 0.5 into 900 का कॉइल चाहिए आपको, है ना? Agent stayed focused on the customer's specific requirement and did not pitch irrelevant products. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.741 heavy | 45.3s | 15.8s | 95.9s | 5.9s | 264.9 | 0 | 16 | 16 | 13 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello
हेलो
agent
1.7s
Hello
हेलो
customer
2.5s
Yes?
हांजी?
agent
3.2s
Is this Rahul ji speaking?
राहुल जी बात कर रहे हैं?
customer
4.5s
Yes?
हांजी?
agent
5.1s
Is this Rahul ji speaking?
राहुल जी बात कर रहे हैं?
customer
6.3s
Yes.
हांजी।
agent
6.9s
Rahul ji, hello. This is Rohit speaking, Rohit Mishra from the JSW One platform.
राहुल जी नमस्ते, रोहित बात कर रहा हूं, रोहित मिश्रा फ्रॉम JSW One प्लेटफॉर्म।
customer
10.9s
From JSW.
फ्रॉम JSW.
agent
12.3s
Yes. You just registered a company named ER Lamination on my platform. And you... regarding CR coil 0.5 900, right?
हांजी। ई आर लैमिनेशन करके आपने अभी कंपनी रजिस्टर की थी मेरे प्लेटफॉर्म पे। एंड आपने कुछ सी आर कॉइल के रिगार्डिंग 0.5 900, है ना?
customer
18.5s
Hmm hmm.
हम्म हम्म।
agent
19.5s
So, where do you need this and for what purpose? What do you make?
तो ये आपको मतलब कहां पे चाहिए और किस लिए चाहिए? क्या बनाते हैं आप?
customer
22.7s
We make stampings.
हम स्टैंपिंग बनाते हैं।
agent
24.3s
What do you make?
क्या बनाते हैं?
customer
25.1s
Stamping.
स्टैंपिंग।
agent
25.8s
Stampings, okay. Alright. And where are you based?
स्टैंपिंग्स, ओके। ठीक है। और कहां पे बेस्ड हैं आप?
customer
29.0s
In Kanjhawala.
कंझावला में।
agent
30.4s
Okay okay okay. Alright. You need a 0.5 into 900 coil, right?
ओके ओके ओके। ठीक है। 0.5 इंटू 900 का कॉइल चाहिए आपको, है ना?
customer
34.0s
Yes.
हांजी।
agent
35.0s
Alright. See, our first payment is in advance. So, will that work for you?
ठीक है। देखिए पहला पेमेंट जो होता है हमारा, वो एडवांस में रहता है। तो ये आपको चलेगा?
customer
38.3s
Hmm, it will work.
हम्म, चलेगा।
agent
39.8s
Alright. I... give me a little time, when the market opens, I will quote you the delivered price.
ठीक है। मैं, मुझे थोड़ा सा टाइम दीजिए, जब मार्केट ओपन होता है तो मैं आपको कोट करता हूं डिलीवर्ड पे।
customer
43.4s
Alright. Alright. What are the terms later on?
ठीक है। ठीक है। बाद में क्या टर्म्स रहते हैं?
agent
45.6s
Sorry? Later on, meaning later on, if you want, then we can avail you on credit. But only after two successful transactions on advance.
सॉरी? बाद में मतलब बाद में अगर आप चाहें, then we can avail you on credit. But only after two successful transaction on advance.
customer
51.4s
Hmm. Right, right.
हम्म। राइट, राइट।
agent
52.8s
Alright. So, for now, the quantity is, yes yes, meaning for now our quantity is just ten tons.
ठीक है। तो अभी क्वांटिटी तो मतलब की, हां हां मतलब क्वांटिटी अभी तो हमारा दस टन ही है।
customer
56.3s
Hmm. I just put ten tons for a sample. Otherwise, the monthly requirement is around a hundred tons of material.
हम्म। दस टन तो वैसे मैंने सैंपल के लिए डाला। वैसे मंथली हंड्रेड टन के करीब माल लगता है।
agent
60.3s
Okay okay okay, Rahul ji. Alright. Rahul ji, the place where you need the material now, is its pincode 110018?
ओके ओके ओके, राहुल जी। ठीक है। राहुल जी, आपको जहां पे चाहिए अभी मटेरियल, वो उसका पिन कोड 110018 है?
customer
64.7s
81.
agent
65.4s
It's 81. Okay. Alright. North West Delhi. Alright, then? I will quote you the delivered rates once. Okay?
81 है। ओके। ठीक है। नॉर्थ वेस्ट दिल्ली। ठीक है ना? मैं एक बार आपको कोट करता हूं डिलीवर्ड रेट्स। ठीक है?
customer
69.8s
Alright. Give me a little time. Yeah.
ठीक है। थोड़ा सा टाइम दीजिए। या।
agent
71.6s
Okay, thank you.
ओके, थैंक यू।