Call 21112178980039221 2026-09-19 · Aditya Pandey · 0:56
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | Interested | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | customer_led (campaign_name:medium) |
Audio: clear: There is some faint, unrelated background chatter at the beginning of the recording before the call starts.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: wrong_product
material: cement
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.14
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent did not re-validate any of the requirement fields from the platform submission.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
The agent did not ask any discovery questions; the call ended after a basic requirement check.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The call did not progress to the closure stage; no price or timeline was discussed.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
habit You did 88% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener acknowledges platform submission
Sir, you had just done a registration on our platform and created this account, an opportunity, I had called regarding that.
Summary
The agent called to follow up on a platform registration. He incorrectly assumed the customer needed cement and asked about it. The customer said they had no requirement. The agent, realizing he only handles steel, offered to transfer the call to the correct department.
Coaching
Before asking about a specific product, first re-validate the product details from the platform submission to ensure you are discussing the correct requirement.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Sir, you had just done a registration on our platform and created this account, an opportunity, I had called regarding that. The agent correctly referenced the customer's recent platform activity. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The agent did not re-validate any of the requirement fields from the platform submission. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The agent did not ask any discovery questions; the call ended after a basic requirement check. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call did not progress to the closure stage; no price or timeline was discussed. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 |
The agent did not re-pitch the portfolio, keeping the call focused. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.884 heavy | 17.5s | 2.3s | 36.2s | 6.8s | 229.7 | 0 | 4 | 4 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.0s
Hello?
हेलो?
agent
5.8s
Hello, Baba Nayak Bhandar?
हेलो, बाबा नायक भंडार?
customer
7.6s
Yes sir, tell me.
हां सर, बोलिए।
agent
8.6s
Sir, our... Hello, I am Aditya Pandey calling from JSW One.
सर जी हमारे नमस्ते, मैं आदित्य पांडे बोल रहा था JSW One से।
customer
12.2s
Yes, tell me sir.
हां बोलिए सर।
agent
13.3s
Sir, you had just done a registration on our platform and created this account, an opportunity, I had called regarding that. Do you have any requirement for cement generally?
सर जी हमारे प्लेटफार्म पे अभी आपने रजिस्ट्रेशन करके अकाउंट ये बनाया था opportunity, उसी के regarding कॉल किया था। कुछ आपका cement में requirement रहता है क्या generally?
customer
19.8s
No.
नहीं।
agent
21.0s
Uh, okay sir. I'll do one thing. Actually, I only check for steel requirements. So I will transfer you to the concerned person.
अह, ठीक है सर। मैं एक काम करता हूं। Actually मैं सिर्फ steel requirement ही check करता हूं। तो मैं आपका concern person को transfer कर देता हूं।