Call 21112178946521822 2026-09-15 · Aditya Pandey · 0:42
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | General Enquiry | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | customer_led (campaign_name:medium) |
Audio: clear: There is some minor background noise on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call ended before the agent could revalidate any of the inquiry details.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
The call was too short for any discovery questions to be asked.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The call did not progress to the closure stage.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
habit You did 81% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener acknowledges platform submission
Sir, you had registered on our platform and created an inquiry, this call is regarding that.
No unnecessary re-pitching
Sir, you had registered on our platform and created an inquiry, this call is regarding that. Do you have any material requirement?
Summary
The agent contacted the customer regarding a platform inquiry. After a brief introduction and confirmation of the company name, the agent stated the reason for the call, but the call ended before any requirement details could be discussed.
Coaching
After a strong opening referencing the platform inquiry, pivot directly to revalidating the specific details from that inquiry instead of asking a general question like 'Do you have any requirement?'.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Sir, you had registered on our platform and created an inquiry, this call is regarding that. The agent correctly opened by referencing the customer's action on the platform. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call ended before the agent could revalidate any of the inquiry details. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The call was too short for any discovery questions to be asked. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call did not progress to the closure stage. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Sir, you had registered on our platform and created an inquiry, this call is regarding that. Do you have any material requirement? The agent did not re-pitch the portfolio and stuck to the purpose of the call. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.807 heavy | 9.2s | 2.2s | 30.6s | 3.6s | 273.9 | 0 | 5 | 5 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello?
हेलो?
agent
1.0s
Hello?
हेलो?
customer
1.7s
Hello?
हेलो?
agent
2.1s
Hello, Hitul Enterprises?
हेलो, Hitul Enterprises?
customer
3.4s
Yes.
जी।
agent
4.0s
Sir, hello, I am Aditya Pandey calling from JSW One.
सर नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।
customer
7.2s
Yes.
जी।
agent
7.8s
Can you hear me, sir? Hello?
मेरी आवाज आ रही है सर? हेलो?
customer
9.6s
Yes.
जी।
agent
10.4s
Sir, you had registered on our platform and created an inquiry, this call is regarding that. Do you have any material requirement?
सर जी, आपने हमारे प्लेटफार्म पर रजिस्टर करके एक inquiry बनाई थी, उसके regarding call था। आपकी कुछ material required है क्या?