Call 21112178970618211 2026-09-18 · Abdul Ansari · 1:54
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | General Enquiry | full conversation 31 turns, clean transcript (0% inaudible) | Hindi | 31 | customer_led (campaign_name:medium) |
Audio: clear: The conversation is heavily code-mixed with English technical and business terms.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: wrong_product
material: Stainless Steel (SS)
3 · Supply
US
out_of_stock
Agent stated they are not currently dealing in Stainless Steel (SS), which is the customer's primary requirement.
4 · Sentiment
the CUSTOMER
+0.47
confidence high · +8/−0
from 17 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent only mentioned the product from the inquiry and did not attempt to revalidate quantity, dimensions, location, or timeline.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
The agent only asked one discovery question (business type) before the call was disqualified on material type, which is below the threshold for a partial pass.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The call was disqualified because the required material (SS) was unavailable, so no pricing or closure was attempted.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
did well
Opener acknowledges platform submission
Sir, you had recently placed an inquiry on the JSW platform, I think regarding CR.
No unnecessary re-pitching
No, it's directly from the company, sir. We are from the company's office, yes.
Summary
The customer, a kitchen equipment manufacturer, inquired about CR coils but their actual requirement is for Stainless Steel (SS). The agent correctly identified this mismatch early in the call and informed the customer that JSW One is not currently supplying SS. The call ended as the required material is not available.
Coaching
When a call is disqualified early, it's still important to follow the process; you skipped revalidating the inquiry details before moving to discovery.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Sir, you had recently placed an inquiry on the JSW platform, I think regarding CR. The agent correctly opened the call by referencing the customer's recent platform inquiry. |
| CL2 Revalidate every field | 3 | fail | 1 | 0.0 | I think CR के regarding. The agent only mentioned the product from the inquiry and did not attempt to revalidate quantity, dimensions, location, or timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 1 | 0.0 | Right now, what do you do? Do you do trading or manufacturing? The agent only asked one discovery question (business type) before the call was disqualified on material type, which is below the threshold for a partial pass. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call was disqualified because the required material (SS) was unavailable, so no pricing or closure was attempted. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | No, it's directly from the company, sir. We are from the company's office, yes. The agent did not re-pitch the portfolio and correctly handled the customer's context of having used the app. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.589 | 29.2s | 20.4s | 64.4s | 5.4s | 380.1 | 0 | 15 | 16 | 9 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.3s
Hello?
agent
7.4s
Hello?
customer
8.3s
Yes?
हां जी?
agent
8.9s
Yeah, good morning sir. This is Abdul speaking from JSW.
Yeah, good morning sir. अब्दुल बात कर रहा हूं मैं JSW से।
customer
12.2s
Okay okay, yes tell me.
अच्छा अच्छा, हां बताइए।
agent
13.3s
Are you speaking from Kitchen Craft Solution?
Kitchen Craft Solution से बात कर रहे हैं?
customer
15.0s
Hmm hmm.
हम्म हम्म।
agent
15.8s
Sir, you had recently placed an inquiry on the JSW platform, I think regarding CR.
Sir, अभी JSW के platform पे कुछ आपने inquiry डाले थे, I think CR के regarding.
customer
18.6s
Yes, I had placed that inquiry, yes yes yes, I was just looking at the app, so I thought let's see what's in it.
हां, वो डाला था मैंने inquiry की, जी जी जी, just देखता ही था app, तो मैंने सोचा कि यार चलो देखो जरा क्या है इसमें।
agent
22.9s
Okay okay.
अच्छा अच्छा।
customer
23.5s
But you didn't mention any rate for steel etc. in it.
तो उसमें rate तो कुछ बताए नहीं आप steel वगेरा का।
agent
25.6s
No, the rate is not in it. You place an inquiry in it, our sales person will talk to you, okay? Whatever it is, they will tell you then. Right now, what do you do? Do you do trading or manufacturing?
नहीं rate उसमें नहीं होता है। उसमें आप inquiry डालेंगे, हमारे sales person आपसे बात करेंगे, ठीक है? जो भी होगा फिर आपको बताएंगे। अभी कुछ, क्या करते हैं आप? Trading करते हैं या manufacturing करते हैं?
customer
31.2s
It's manufacturing, we make kitchen equipments of steel.
Manufacturing है, kitchen equipments बनाते हैं हम steel का।
agent
33.5s
Okay, do you need material in SS?
अच्छा, SS में चाहिए आपको material?
customer
35.2s
Yes, in SS.
हां, SS में।
agent
36.2s
Okay, we are not dealing in SS right now, sir. We are only dealing in MS right now, okay? So we won't be able to provide SS right now, sir.
अच्छा, हम लोग अभी SS में deal नहीं कर रहे sir। अभी हम लोग only MS में deal कर रहे हैं, ठीक है? So अभी SS नहीं दे पाएंगे sir।
customer
40.3s
Okay.
अच्छा।
agent
41.2s
Yes yes yes.
जी जी जी।
customer
42.1s
And are GI sheets also available here?
और GI sheets भी होती है यहां पे?
agent
43.4s
Yes, GI sheets are also available.
हां, GI sheet भी होता है।
customer
44.7s
Okay okay.
अच्छा अच्छा।
agent
46.0s
Hmm.
हम्म।
customer
46.6s
Okay.
ठीक है।
agent
47.2s
All material in MS is available here. When you have a requirement, let me know, okay?
यहां पे MS में सारा material available है। जब requirement हो तो मुझे बताइए, ठीक है?
customer
50.3s
What needs to be done for SS? JSW also has steel, right?
SS के लिए क्या करना पड़ेगा? JSW भी तो steel भी आती है ना?
agent
52.4s
Yes, it is available, but we are not dealing in SS right now, sir. For that, SS has been stopped for now. We are only dealing in MS.
हां आती है but अभी SS में deal नहीं कर रहे sir। उसके लिए अभी SS बंद कर दिया है। Only MS में deal कर रहे हैं।
customer
56.0s
Is this directly from the company or has some authorized person made this app?
ये direct from company से वो है या फिर कोई किसी authorized ने यह app बना रखा है?
agent
59.5s
No, it's directly from the company, sir. We are from the company's office, yes. It's for that.
अरे direct company से है sir। हम लोग company के office का, हां। उसमें के लिए है।
customer
63.3s
Okay.
ठीक है।
agent
63.9s
Okay?
ठीक है?
customer
64.3s
Okay, but we have a requirement for SS.
ठीक है, हमें तो SS की requirement है।