Call 21112178832498891 2026-09-02 · dhruv · 1:23
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | No_requirement | full conversation 23 turns, clean transcript (0% inaudible) | Hindi | 23 | customer_led (campaign_name:medium) |
Audio: clear: Some background office noise is present but doesn't significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.30
confidence high · +4/−0
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Agent only attempted to revalidate thickness, missing quantity, width, location, and timeline.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked to understand the customer's business, application, or procurement habits.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
Agent did not provide a price or commit to a specific timeline, instead deferring to a colleague by saying 'I'll have them revert'.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
did well
Opener acknowledges platform submission
sir actually you had created a requirement yesterday and you received a call from a colleague of mine for HR.
No unnecessary re-pitching
Your requirement is for 2.2, right?
Summary
The customer was following up on a requirement for HR/CR coils, as they had shared details with another agent via WhatsApp but received no reply. This agent acknowledged the prior contact but failed to re-validate the full requirement or perform any discovery. The call ended with the agent promising to have the other colleague revert, leaving the customer's issue unresolved.
Coaching
When a customer reports a service failure, take full ownership. Instead of deferring to a colleague, re-validate all requirements yourself and commit to a specific timeline for the quote.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | sir actually you had created a requirement yesterday and you received a call from a colleague of mine for HR. The agent correctly acknowledged the customer's prior interaction with the platform. |
| CL2 Revalidate every field | 3 | fail | 1 | 0.0 | Your requirement is for 2.2, right? Agent only attempted to revalidate thickness, missing quantity, width, location, and timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business, application, or procurement habits. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
Agent did not provide a price or commit to a specific timeline, instead deferring to a colleague by saying 'I'll have them revert'. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Your requirement is for 2.2, right? The agent correctly focused on the customer's stated requirement and did not pitch other products. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.57 | 20.3s | 15.3s | 47.4s | 4.5s | 286.7 | 0 | 11 | 12 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello?
हॅलो?
agent
1.8s
Hello.
हॅलो.
customer
2.9s
Hello.
हॅलो.
agent
6.5s
Sir, I can hear you.
सर, आवाज आ रही है.
customer
8.4s
Hello?
हॅलो?
agent
9.4s
Hello.
हॅलो.
customer
10.2s
Yes.
हां जी.
agent
11.0s
Sir, I was calling from JSW, from Jindal Steel.
सर, JSW से बात कर रहा था मैं, Jindal Steel से.
customer
13.6s
Yes.
जी.
agent
14.5s
Uh, sir actually you had created a requirement yesterday and you received a call from a colleague of mine for HR.
अह, सर एक्चुअली आपने कल एक requirement बनाई थी और मेरे साथ एक colleague का फोन आया था आपको for HR.
customer
19.5s
Hmm.
हम्म.
agent
20.2s
So sir, I just wanted to know if this requirement is live or if you have closed it from the market, sir?
तो सर वही थोड़ा जानना था कि ये मतलब requirement live है कि close कर ली है सर आपने market से?
customer
24.5s
Hmm, I received a call from someone from JSW. They said you...
हम्म, मेरे पास JSW से एक किसी का कॉल आया था। उन्होंने बोला आप...
agent
27.5s
Yes, it was my colleague's phone call.
जी, मेरे colleague का ही फोन था।
customer
28.8s
Yes, 'share the requirement with me'. I had shared it with them on WhatsApp. After that, I haven't received any reply from them yet.
हां, मेरे को आप requirement share कर दो। मैंने उन्हें WhatsApp पर share कर दी थी। उसके बाद उनका reply कुछ आया नहीं अभी तक।
agent
33.5s
Understood. Your requirement is for 2.2, right?
समझ गया। 2.2 की है ना आपकी requirement?
customer
35.9s
Yes. HR 2.2 to 5mm.
हां जी। HR 2.2 से 5mm तक।
agent
38.3s
Okay. I'll get it checked for you, I'll have them revert.
ठीक है। मैं करवाता हूं check आपको, revert करवाता हूं।
customer
40.6s
And in coil, it was CR and also HR, 1mm.
और coil में था CR और HR भी हो, 1mm.
agent
43.6s
Okay. I'll get it checked and have them revert to you.
ठीक है। मैं check करवा के revert करवाता हूं आपको।
customer
46.2s
Yes.
जी।
agent
46.9s
Hmm.
हम्म।
customer
47.5s
One minute.
एक मिनट।