Call 21112178851745281 2026-09-04 · Ronak Mehta · 4:34
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | Wrap up time exceeded :0 | full conversation 62 turns, clean transcript (0% inaudible) | Hindi | 62 | customer_led (campaign_name:medium) |
Audio: clear: There is some minor background chatter on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
6.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: None MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.53
confidence high · +46/−2
from 42 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener acknowledges platform submission
The agent opened the call like a cold prospecting call, failing to acknowledge that the customer had already submitted a requirement on the platform.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
The agent only asked about the end application (Q1) but failed to ask about monthly tonnage, current brands, JSW share, or payment terms.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
Revalidate every field
AGENT: Mangalore, Karnataka. ठीक है। ये ये pin code right है क्या? 574154? ... 344 width, 1500 length, और 2 mm का आपका thickness रहेगा, ठीक है? Sheet.
Closure with price & timeline
AGENT: मुझे भेज दीजिए, तुरंत मैं आपको done करके आपको pricing confirm कर लेते हैं हम। ठीक है?
Summary
The customer requires 2 tons of 2mm HR sheet with a specific low-carbon grade for manufacturing motor stampings, to be delivered in Mangalore. The customer will send a Test Certificate (TC) to specify the exact grade required. The agent confirmed the requirement details and set the next step to provide a price quote upon receiving the TC on WhatsApp.
Coaching
For a customer-led inquiry, always open by acknowledging their platform submission to show you have context, then ask discovery questions like monthly volume to understand their business better.
Missed:
CL1 Opener acknowledges platform submission CL3 Discovery (5 Qs, woven naturally)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 | AGENT: Yeah, good afternoon. Sir, like is there any requirement for HR coils for this month? The agent opened the call like a cold prospecting call, failing to acknowledge that the customer had already submitted a requirement on the platform. |
| CL2 Revalidate every field | 3 | full | 5 | 3.0 | AGENT: Mangalore, Karnataka. ठीक है। ये ये pin code right है क्या? 574154? ... 344 width, 1500 length, और 2 mm का आपका thickness रहेगा, ठीक है? Sheet. The agent successfully revalidated the product type (HR), thickness (2mm), width/length (344x1500), quantity (2 tons), delivery location (Mangalore), and timeline (this month). |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 1 | 0.0 | AGENT: और आप ये क्या manufacture करेंगे इससे? क्या है आपका? The agent only asked about the end application (Q1) but failed to ask about monthly tonnage, current brands, JSW share, or payment terms. |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | AGENT: मुझे भेज दीजिए, तुरंत मैं आपको done करके आपको pricing confirm कर लेते हैं हम। ठीक है? The agent committed to providing a price immediately after the customer sends the required Test Certificate via WhatsApp. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | AGENT: हम दे सकते हैं पर थोड़ा pricing उसमें बढ़ जाता है। और coil रहेंगे तो coil आपको मैं कर दूंगा best price में। The agent did not re-pitch the entire portfolio and only reinforced a relevant advantage (better price for coil vs sheet) based on the customer's query. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.46 | 58.2s | 68.2s | 147.6s | 5.0s | 321.6 | 0 | 31 | 31 | 24 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello?
हेलो?
agent
2.3s
Yeah, hi Thomas, Ronak here from JSW One.
customer
4.7s
Yes sir, good afternoon sir.
agent
5.9s
Yeah, good afternoon. Sir, like is there any requirement for HR coils for this month?
Yeah, good afternoon. Sir, like abhi HR coils pe kuch requirement hai ye month ke liye?
customer
9.1s
Sir, for this month, I have a requirement in HR, I need one with low carbon, sir.
सर, ये month के लिए मेरे पास एक HR में वो कम carbon वाला चाहिए सर मेरे को।
agent
12.6s
What do you need, sir?
क्या चाहिए सर?
customer
13.4s
Low carbon one. A party sent it to me, I'll send the test report, they want equality to that for me.
कम carbon वाला। एक पार्टी ने मुझे भेजा, वो मैं test report भेजूं, उसको equality मांगते हैं मेरे को।
agent
17.8s
Will you send me a... a... test report?
मुझे एक एक test report भेजेंगे मुझे आप?
customer
19.8s
Yes, I will send it, sir. Are you on WhatsApp?
हां भेजेगा सर। आप WhatsApp में हैं क्या?
agent
21.6s
I'll WhatsApp you, I'll WhatsApp you right now, one minute, okay?
मैं आपको WhatsApp, मैं आपको WhatsApp करता हूं मैं अभी, एक मिनट हां।
customer
24.2s
Yes, yes sir. This... this... this is the test certificate, right, that you will send?
हां हां सर। मुझे ये ये ये test certificate है ना आप जो भेजे भेजेंगे ये?
agent
27.2s
Yes sir?
हां सर?
customer
27.6s
Test certificate. Test certificate, that's right. What the party sent me, the customer sent, I'll forward that to you.
Test certificate. Test certificate, बराबर है। पार्टी ने जो मुझे भेजा, customer ने भेजा, वो आपको फॉरवर्ड करता हूं।
agent
31.5s
Yes. I... I have pinged you on WhatsApp. Okay? And what will you manufacture with this? What is your business?
हां। मैंने मैंने आपको ना WhatsApp पे पिंग किया है। Okay? और आप ये क्या manufacture करेंगे इससे? क्या है आपका?
customer
35.7s
Sir, my actual business is, I make motor stampings.
सर, मेरा actual है ना, मैं motor stamping बनाता हूं।
agent
38.0s
Okay.
customer
38.7s
I actually take silicon sheets, but I have got a non-standard one in the system now. It's a motor part.
मैं actually silicon का ही पत्रा लेता हूं, लेकिन मेरे को एक non-standard का system में एक मिला है अभी। वो motor का ही है वो parts.
agent
42.6s
Okay.
customer
43.4s
That's a generator, sir. It's a very big generator. Electricity is produced in it.
वो generator होता है सर। वो बहुत बड़ा generator है वो। बिजली बनता है उसमें।
agent
46.4s
I see, okay, okay. And where will your... where will the delivery be for this?
अच्छा, okay, okay. और ये आपका कहां पे delivery कहां पे रहेगा आपका ये?
customer
48.8s
This will be in Mangalore, in Karnataka, sir.
ये Mangalore में, Karnataka में रहेगा सर।
agent
51.1s
Mangalore, Karnataka. Okay. Is... is this pin code right? 574154?
Mangalore, Karnataka. ठीक है। ये ये pin code right है क्या? 574154?
customer
53.4s
Yes sir, yes sir.
हां सर, हां सर।
agent
54.4s
Okay, fine. That's fine, you send me that TC certificate and the material... what material will it be? HR, CR, what?
Okay, ठीक है। चलेगा, मुझे आप वो TC certificate भेज दीजिए and material material कौन सा रहेगा इसमें material? HR, CR, क्या?
customer
58.8s
In this, it will actually be 2 mm thickness, sir. 2 mm in MS.
इसमें actually 2 mm का thickness का रहेगा सर। ये MS में 2 mm का।
agent
61.0s
2 mm in MS?
MS में 2 mm का?
customer
61.8s
Yes, yes. And this 2 mm will be mostly 2 tons.
हां जी, हां जी। और ये 2 mm का mostly 2 ton रहेगा।
agent
64.1s
Okay, will this be in coil or in sheet for you?
अच्छा, ये coil में रहेगा या sheet में रहेगा आपका?
customer
65.8s
If it's a sheet, that will also work, sir. Will you cut it to size and give it to me?
Sheet रहेगा तो भी चलेगा सर। आप काट के size देगा मेरे को?
agent
68.1s
We can give it, but the pricing increases a bit for that. And if it's a coil, I can get you the coil at the best price.
हम दे सकते हैं पर थोड़ा pricing उसमें बढ़ जाता है। और coil रहेंगे तो coil आपको मैं कर दूंगा best price में।
customer
71.4s
No, no sir, we don't have that facility. We have the facility for .5. For 2 mm...
नहीं नहीं सर, हमारा पास वो facility नहीं है। हमारा पास .5 का facility है। 2 mm का...
agent
74.6s
I see. Then sheet... then just take the sheet. It will be better.
अच्छा। तो फिर sheet तो फिर sheet ही ले लीजिए आप। Better रहेगा।
customer
76.8s
Yes, yes. Yes sir, yes sir. I will give you all the sizes.
हां जी, हां जी। हां सर, हां सर। मैं size सब दे देगा आपको।
agent
79.1s
Okay. What will be your sizes?
ठीक है। क्या sizes रहेंगे आपके?
customer
79.9s
Where are you speaking from right now, sir? Where are you speaking from right now?
आप अभी कहां से बात कर रहे हैं सर? आप अभी कहां से बात कर रहे हैं?
agent
81.6s
I... I am speaking from Mumbai BKC, sir. Mumbai headquarters BKC.
मैं मैं Mumbai BKC से बात कर रहा हूं सर। Mumbai headquarter BKC.
customer
84.1s
Oh, you are speaking from BKC?
अच्छा BKC से बात कर रहा हूं?
agent
85.2s
Yes, yes.
customer
86.0s
Oh, you are not speaking from Pune, right sir?
अच्छा Pune से नहीं बात कर रहे हैं ना सर?
agent
87.2s
We have our stockyard in Pune, sir.
Pune में हमारा stockyard है सर।
customer
88.4s
I see, I see, okay. It's in Pune, it's in Taloja.
अच्छा अच्छा, ठीक है। Pune में है, Taloja में है।
customer
90.1s
Sir, for transport, who... you will send it, right?
सर, transport में कौन आप ही भेज देगा ना?
agent
91.5s
Yes, everything will be an all-delivered price for you, with FOR.
हां, सब आपको all delivered price ही रहेगा FOR के साथ।
customer
93.9s
Okay sir, okay. I just need one... if you and I agree, then send a proforma immediately, because I will send the payment to you through the bank. Okay, sir?
Okay सर, okay. मेरे को खाली एक अगर आपका और मेरा जम गया बोलेंगे तो एक proforma immediately भेजने का, क्यों bank through से आपको payment भेज देगा मैं। ठीक है सर?
agent
98.8s
Done, done. I will send you the PI immediately. You tell me... this one... I mean, in 2 mm, what do you need? In this HR, what will be your length and width?
Done, done. मैं आपको तुरंत PI भेज दूंगा। मुझे आप ये एक मतलब 2 mm में आपको क्या चाहिए? इसका HR में आपका length width कितना रहेगा?
customer
104.2s
My actual original size is, I'll give it. 344 is the size. Length can be 1500, whatever it is, it is.
मेरा actually original मेरा size है मैं देता हूं। 344 है size। Length 1500 भी हो सकता है, कितना जो है वो है।
agent
109.3s
Okay. And what will be the width?
Okay. और width कितना रहेगा?
customer
110.6s
Width 344.
agent
111.9s
344?
customer
112.6s
Yes sir. 344.
हां सर। 344.
agent
113.6s
344 width, 1500 length, and your thickness will be 2 mm, okay? Sheet.
344 width, 1500 length, और 2 mm का आपका thickness रहेगा, ठीक है? Sheet.
customer
116.8s
Yes, 2 mm thickness. I'll send you the paper on WhatsApp, my complete one. Okay?
हां, 2 mm thickness। मैं आपको WhatsApp में paper भेजता हूं मेरा पूरा। ठीक है?
agent
119.6s
Send it to me, I'll immediately get it done and we'll confirm the pricing for you. Okay?
मुझे भेज दीजिए, तुरंत मैं आपको done करके आपको pricing confirm कर लेते हैं हम। ठीक है?
customer
122.2s
Yes. Actually sir, this grade, it's 20
हां। Actually सर, ये grade जो है ना, ये 20
agent
124.0s
Which E250 do you want?
E250 कौन सा चाहिए आपको?
customer
125.4s
Which grade did you say? I'll tell you on WhatsApp.
ये कौन सा grade बोलता है आपने? मैं बता दूंगा WhatsApp पे।
agent
127.8s
Okay sir, you send it on WhatsApp, I will send everything to you. Okay sir?
ठीक है सर, आप WhatsApp में भेजिए, मैं सब भेजता हूं मैं आपको। ठीक है सर?
agent
129.8s
I have pinged you.
मैंने आपको पिंग कर दिया है आपको।
customer
130.8s
Okay, okay sir. Thank you, thank you. Your good name, sir?
Okay, okay सर। Thank you, thank you. आपका शुभ नाम सर?
agent
132.6s
Ronak Mehta, sir.
Ronak Mehta, सर।
customer
133.8s
Ronak Mehta ji, greetings.
Ronak Mehta जी, नमस्कार।
agent
135.0s
Greetings, yes. Greetings, sir.
नमस्कार, yes. नमस्कार सर।