Call 21112178877290962 2026-09-07 · Jeevan Jeejo · 2:10
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | General Enquiry | full conversation 31 turns, clean transcript (0% inaudible) | Hindi | 31 | customer_led (campaign_name:medium) |
Audio: clear: The call is clear with minimal background noise.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.36
confidence high · +12/−2
from 11 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Agent did not revalidate any fields; the customer stated a new requirement and the agent deferred gathering details to WhatsApp.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
Agent only asked about the customer's business type (1/5 questions), failing to meet the 'partial' threshold of 2 questions.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
Agent committed to providing a price but failed to state a specific timeline for when the customer would receive the quote.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
did well
Opener acknowledges platform submission
Yours, you had registered on this platform, right?
Summary
The customer, a fabrication contractor, had registered on the platform but stated a new requirement for square hollow sections for a project in Agra. The agent identified the customer's business type but deferred all requirement gathering to WhatsApp. The call ended with the agent promising to send a quote after receiving details, but without a specific timeline.
Coaching
Before moving the conversation to WhatsApp, you must capture the core requirement details (product, quantity, location) on the call to qualify the lead and provide a faster first response.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Yours, you had registered on this platform, right? Agent correctly referenced that the customer had registered on the JSW One platform. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
Agent did not revalidate any fields; the customer stated a new requirement and the agent deferred gathering details to WhatsApp. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 1 | 0.0 | Sir, I just wanted to know if you, you do trading or are you a manufacturer? Agent only asked about the customer's business type (1/5 questions), failing to meet the 'partial' threshold of 2 questions. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 | I will get you the pricing. Agent committed to providing a price but failed to state a specific timeline for when the customer would receive the quote. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 |
Agent did not re-pitch the JSW portfolio, correctly focusing on the customer's stated need. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.587 | 34.8s | 24.5s | 70.7s | 7.1s | 355.2 | 0 | 16 | 15 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello?
agent
2.0s
Uh hello, am I speaking with Ganpati Enterprises?
customer
4.7s
Yes, Raj Saini from Ganpati Enterprises, tell me.
हां राज सैनी, गणपति एंटरप्राइजेज से, बोलिए।
agent
6.5s
Yeah Raj San- yeah Raj, so I am Jeevan speaking from the JSW One platform.
Yeah Raj San- yeah Raj, तो मैं जीवन बात कर रहा हूं JSW One प्लेटफॉर्म से।
agent
9.6s
Yours, you had registered on this platform, right? So for that, I wanted to know if you have any requirement for HR, CR sheet or coil?
आपका, आपने रजिस्टर किया था ना ये जो प्लेटफॉर्म में? तो इसके लिए मैं एक बार जानने के लिए कि आपको कोई HR, CR का sheet या coil का रिक्वायरमेंट है?
customer
13.6s
Right now, the requirement I have is for twenty-five gauge square tube.
अभी फिलहाल जो रिक्वायरमेंट है मेरे पास, वो है पच्चीस गेज स्क्वायर ट्यूब की।
customer
17.4s
Is that on the portal?
वो है पोर्टल पे?
agent
18.3s
Hello?
agent
19.1s
Hello, yes, tell me sir.
Hello, हां बोलिए सर।
customer
20.3s
I am saying square hollow sections, right, I have a requirement for that currently.
मैं कह रहा हूं स्क्वायर हॉलो सेक्शंस है ना, उसकी रिक्वायरमेंट है फिलहाल।
agent
22.9s
Okay, fine. So I'll do one thing sir, this is your WhatsApp number, right?
अच्छा ठीक है। तो मैं एक काम करता हूं सर, ये आपका WhatsApp नंबर है ना?
customer
25.7s
Yes yes, it's on this.
हां हां, इसपे है।
agent
26.7s
Yes, so on WhatsApp I'll send you a text, I'll send a 'hi' text, so you send me the requirement with the exact measurement details and everything. I will get you the pricing.
हां, तो मैं WhatsApp में आपको एक टेक्स्ट, हाय मार के एक टेक्स्ट डालता हूं, तो आप उसमें जो रिक्वायरमेंट है वो एग्जैक्ट मेजरमेंट डिटेल्स डाल के सब मुझे भेज दीजिए। मैं आपको प्राइसिंग दिलवा देता हूं।
customer
32.7s
Yes, okay.
हां, ठीक है।
agent
33.5s
Will that work? And I will give you
चलेगा ना? और मैं आपको
customer
34.4s
I will also send you the location, if you give me the on-site price, that would be good.
मैं आपको लोकेशन भी भेजता हूं, आप मुझे प्राइस ऑन-साइट का ही दे दोगे तो सही रहेगा।
agent
37.1s
I'll give it, I'll give it to you
दे देता हूं, दे देता हूं आपको
customer
38.0s
Delivered price.
agent
38.7s
Yes yes, I'll give the delivered price, I'll give the delivered price. Sir, I just wanted to know if you, you do trading or are you a manufacturer?
हां हां, delivered price ही दे देता हूं, delivered price ही दे देता हूं। सर, मुझे सिर्फ ये जानना था कि आप, आपकी या ट्रेडिंग करते हो या कि मैन्युफैक्चरर हो?
customer
42.8s
No, we do fabrication, meaning we take contracts, for steel fabrication on-site.
नहीं, हमारा फैब्रिकेशन मतलब कॉन्ट्रैक्ट लेते हैं, स्टील फैब्रिकेशन का ऑन-साइट।
customer
46.1s
So we buy in bulk.
तो हम खरीदते हैं बल्क में।
agent
47.2s
You take contracts, okay.
कॉन्ट्रैक्ट लेते हो, ओके।
agent
48.5s
So do you have any project live and running?
तो आपका ये कोई प्रोजेक्ट लाइव चालू है कि?
customer
50.1s
Yes, like this requirement is for the museum in Agra, that one. Shaurya Sangrahalaya.
हां जैसे ये रिक्वायरमेंट है आगरा में म्यूजियम है ना, उसका। शौर्य संग्रहालय।
agent
52.6s
Oh okay. Fine, fine. So you
अच्छा ओके। ठीक है ठीक है। तो आप
customer
53.8s
It's at other places too, it's in Gurgaon as well, so wherever it comes up, I will keep telling you.
और भी जगह पे है, गुड़गांव में भी है, तो जहां-जहां आता है वो मैं आपको बताता रहूंगा।
agent
56.8s
Okay okay, no problem. So I'll do one thing, I'll send a hi on WhatsApp, you send me that requirement.
ठीक है ठीक है, प्रॉब्लम नहीं। तो मैं एक काम करता हूं, आपको WhatsApp में हाय डालता हूं, आप वो जो रिक्वायरमेंट है वो मुझे भेज दीजिए।
agent
60.1s
And GST certificate and your
और GST सर्टिफिकेट और आपका जो
customer
61.0s
I will give all that, you quote me first, I will give everything.
वो सब मैं दे दूंगा, आप मुझे कोट कर दो पहले, सब दे दूंगा।
agent
62.8s
I'll give it, I'll give it sir. I'll give it. Yeah. Thank you, thank you Raj.
दे देता हूं, दे देता हूं सर। दे देता हूं। Yeah. Thank you, thank you Raj.
customer
65.4s
Thanks.