Call 21112178901969251 2026-09-10 · Abdul Ansari · 1:34
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | General Enquiry | full conversation 29 turns, clean transcript (0% inaudible) | Hindi | 29 | customer_led (campaign_name:medium) |
Audio: clear
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.19
confidence high · +10/−5
from 10 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent only asked for the delivery location, failing to validate the product, specs, quantity, or timeline.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
The agent asked zero discovery questions to understand the customer's business, application, or procurement habits.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The agent gave a vague 'approx rate' without any commitment, timeline for a firm quote, or attempt to close.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
did well
Opener acknowledges platform submission
Sir, you had an inquiry, I think, for a beam.
No unnecessary re-pitching
We have all this, sir. If you have any requirement, please tell me, I will connect a sales person to you, sir...
Summary
The customer, who had used the app to inquire about a beam, called to ask about the price. The agent provided an approximate rate for a location in Maharashtra. The customer then asked about pipes, which they couldn't find in the app. The agent confirmed pipes are available and offered to connect a salesperson, ending the call.
Coaching
When a customer asks for a price, use that as an opportunity to validate their full requirement (product, specs, quantity, location) before providing any number.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Sir, you had an inquiry, I think, for a beam. The agent correctly identified the customer's activity on the platform. |
| CL2 Revalidate every field | 3 | fail | 1 | 0.0 |
The agent only asked for the delivery location, failing to validate the product, specs, quantity, or timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The agent asked zero discovery questions to understand the customer's business, application, or procurement habits. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The agent gave a vague 'approx rate' without any commitment, timeline for a firm quote, or attempt to close. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | We have all this, sir. If you have any requirement, please tell me, I will connect a sales person to you, sir... The agent did not re-pitch the portfolio; they simply responded to the customer's direct question about pipes. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.545 | 20.0s | 16.7s | 57.3s | 5.0s | 405.0 | 0 | 14 | 15 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.6s
Hello
हेलो
customer
1.2s
Hello
हेलो
agent
1.8s
Yeah, good morning sir. This is Abdul speaking from JSW.
Yeah, good morning sir. Abdul baat kar raha hu JSW se.
customer
3.8s
Yes, tell me sir, good morning.
हां बोलिए सर, good morning.
agent
4.7s
You are speaking from Rajvand Enterprises, right? It was Rajvand.
राजवंद एंटरप्राइजेस से बात कर रहे हैं आप ना? राजवंद था।
customer
6.5s
Yes.
हां।
agent
7.0s
Sir, you had an inquiry, I think, for a beam.
सर आपका इंक्वायरी था I think बीम का।
customer
8.4s
Yes, I was checking that application.
हां वो एप्लीकेशन चेक कर रहा था मैं।
agent
9.7s
Okay, okay, okay.
अच्छा अच्छा अच्छा।
customer
10.3s
What is it, how is it, yes.
क्या है कैसा है, हां।
agent
11.1s
Yes sir, okay no problem, no problem.
जी सर, चलिए कोई बात नहीं, कोई बात नहीं।
customer
12.6s
What is the rate etc. right now, sir?
क्या रेट वगेरा है सर अभी?
agent
14.1s
And the rate etc., sir, where do you need it? In Gujarat?
और रेट वगेरा सर वही कहां पे चाहिए आपको? गुजरात में?
customer
15.6s
Nandurbar, in Maharashtra.
नंदुरबार, महाराष्ट्र में।
agent
16.7s
That's it sir, the rate right now, what approx rate should I give you, I mean? Consider it 63, the approx rate.
वही सर रेट अभी approx रेट मैं क्या दूं आपको मतलब? वही 63 मानिए ना approx रेट।
customer
19.8s
Huh?
हां?
agent
20.1s
A rate of 63.
63 का रेट।
customer
20.8s
63. Approx rate.
customer
21.8s
Don't you have pipes and all, sir?
ये पाइप वगेरा नहीं रहते है क्या सर?
agent
23.2s
We do have them.
रहता है ना।
customer
24.0s
So its option doesn't show there in the application.
तो उसका ऑप्शन नहीं दिखाता उधर एप्लीकेशन में।
agent
26.5s
Tell me, tell me sir.
बोलिए ना, बोलिए सर।
customer
27.5s
Hello.
हेलो।
agent
28.1s
Hmm.
हम्म।
customer
28.4s
Yes, that pipe, nothing is showing for it there. EMT bar, cement etc. is what's showing.
हां, वो पाइप जो है उसका उधर दिख नहीं रहा कुछ। EMT बार, सीमेंट वगेरा वही दिख रहा है।
agent
31.6s
We have all this, sir. If you have any requirement, please tell me, I will connect a sales person to you, sir, if there is any requirement. I will connect with you. I will WhatsApp you from my personal number, sir.
ये सब है सर जी। कुछ रिक्वायरमेंट हो तो बताइए ना, मैं सेल्स पर्सन आपसे मैं कनेक्ट कर लूंगा सर कुछ रिक्वायरमेंट होगा तो। मैं आपसे कनेक्ट कर लूंगा। मैं WhatsApp कर दूंगा अपना पर्सनल नंबर से सर।
customer
36.6s
Okay, if there is a requirement, I will put in an inquiry from there.
ठीक है, रहेगा रिक्वायरमेंट तो मैं इंक्वायरी डाल दूंगा वहां से।
agent
38.9s
Okay okay sir. Thank you.
customer
40.0s
Okay, thank you.