Call 21112178911641891 2026-09-11 · dhruv · 0:51
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | No_requirement | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | customer_led (campaign_name:medium) |
Audio: clear: There is some background chatter on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.02
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Call ended before any product or delivery details could be revalidated.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
Agent did not acknowledge the customer's platform submission, instead asking a generic question about a requirement.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
Call ended before any discovery questions could be asked.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
No unnecessary re-pitching
Sir, I was calling from JSW One, Jindal Steel Works Mumbai. Uh sir, were you looking for some requirement in CR etc.?
Summary
The agent called to follow up on a requirement. The customer confirmed they had submitted one but was busy and requested a callback after 5 PM. The agent agreed to the callback and ended the call.
Coaching
Your opener should always reference the customer's online action to build immediate context, e.g., 'I'm calling about the CR requirement you submitted on our platform.'
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
Agent did not acknowledge the customer's platform submission, instead asking a generic question about a requirement. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
Call ended before any product or delivery details could be revalidated. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
Call ended before any discovery questions could be asked. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
No price or timeline was discussed as the customer requested a callback. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Sir, I was calling from JSW One, Jindal Steel Works Mumbai. Uh sir, were you looking for some requirement in CR etc.? Agent did not deliver an unnecessary pitch and attempted to get straight to the customer's need. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.566 | 8.6s | 6.6s | 35.8s | 2.7s | 258.1 | 0 | 6 | 6 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.8s
Hello
हेलो
agent
2.5s
Hello
हेलो
customer
3.4s
Yes
हां जी
agent
4.4s
Is this Ayush bhai speaking?
आयुष भाई बोलो?
customer
5.6s
Yes
हां
agent
6.2s
Sir, I was calling from JSW One, Jindal Steel Works Mumbai.
सर JSW One से बात कर रहा था मैं, जिंदल स्टील वर्क्स मुंबई।
customer
9.0s
Yes, tell me.
हां बोलिए।
agent
10.0s
Uh sir, were you looking for some requirement in CR etc.?
अह सर कुछ रिक्वायरमेंट में देख रहे थे क्या CR वगेरा में?
customer
12.7s
Yes, I had put in a requirement, but sir, please call me peacefully in the evening, after five.
हां मैंने एक रिक्वायरमेंट डाला था बट सर मेरेको आप शांति से इवनिंग में कॉल करिए ना आफ्टर फाइव।
agent
17.2s
Okay sir, okay. I will call after five.
ठीक है सर, ठीक है। मैं आफ्टर फाइव कॉल करता हूं।
customer
19.1s
Yes, yes.
हां जी, हां जी।
agent
20.0s
Okay.
ओके।