Call 21112178885676631 2026-09-08 · sudeeps · 1:08
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | General Enquiry | short or unclear audio reported as 'very poor' - transcript reliability reduced | Hindi | 17 | customer_led (campaign_name:medium) |
Audio: very poor: The customer's side of the call is extremely noisy and muffled, making their speech almost entirely unintelligible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: cement
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence med · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Agent did not attempt to revalidate any specific details from the customer's online inquiry.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
The call ended due to a poor connection before any discovery questions could be asked.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The call did not progress to the closure stage.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
habit You did 73% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener acknowledges platform submission
Your company was registered on our portal. You had created an inquiry in the system.
No unnecessary re-pitching
I am Sudeep calling from the JSW One platform.
Summary
The agent contacted a customer who had registered an inquiry on the platform. The agent successfully opened the call by referencing this activity, but the conversation could not proceed due to a poor audio connection. The agent identified the issue and proposed calling back from another number, at which point the call ended.
Coaching
Your decision to call back on a bad line was good. On the next attempt, ensure you re-validate the customer's specific requirement from their online inquiry before asking any other questions.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Your company was registered on our portal. You had created an inquiry in the system. Agent correctly referenced the customer's prior action on the JSW One platform. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
Agent did not attempt to revalidate any specific details from the customer's online inquiry. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The call ended due to a poor connection before any discovery questions could be asked. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call did not progress to the closure stage. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | I am Sudeep calling from the JSW One platform. Agent kept the introduction brief and did not unnecessarily re-pitch the company's portfolio. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.731 heavy | 17.4s | 6.4s | 44.2s | 4.4s | 255.2 | 0 | 9 | 8 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
1.7s
Hello?
हेलो?
customer
2.4s
Hello.
हेलो.
agent
3.1s
Hello. Am I speaking with Somarji, from Chetan Enterprises?
हेलो. सोमरजी से बात हो रही है, चेतन एंटरप्राइजेज से?
customer
5.9s
Yes.
हां.
agent
6.7s
I am Sudeep calling from the JSW One platform. Hello.
मैं सुदीप बोल रहा हूं, JSW One प्लेटफॉर्म से। हेलो।
customer
9.5s
Yes, tell me.
हां, बोलिए।
agent
10.4s
Your company was registered on our portal. You had created an inquiry in the system. Do you need cement, sir?
ये आपका कंपनी रजिस्टर्ड हुआ था पोर्टल पर हमारे। आपने सिस्टम में इंक्वायरी बनाई थी। सीमेंट लग रहा है क्या सर आपको?
customer
15.4s
Hello?
हेलो?
agent
16.5s
Sir, cement, do you need cement? Need cement?
सर सीमेंट, सीमेंट चाहिए आपको? सीमेंट चाहिए?
customer
18.6s
[inaudible]
agent
21.2s
Hello?
हेलो?
customer
21.9s
Yes, speak.
हां, बोलो।
agent
23.1s
Sir, are you busy somewhere? There's a lot of disturbance in your sound.
सर कहीं बिजी हो क्या? बहुत डिस्टरबेंस आ रहा है आपके साउंड में।
customer
26.5s
Hello? Hello?
हेलो? हेलो?
agent
27.4s
Yes.
जी हां।
agent
28.0s
Sir, I will call you from my personal number, one minute.
सर मैं आपको कॉल करता हूं मेरे पर्सनल नंबर से, एक मिनट।
customer
30.4s
[inaudible]