21112178961965011 · Call

Call 21112178961965011 2026-09-17 · dhruv · 1:20

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
MSME_IS_India_ProductOpps_PROG_261225	General Enquiry	full conversation 12 turns, clean transcript (0% inaudible)	Gujarati	12	customer_led (campaign_name:medium)

Audio: clear: Some light background noise is present but does not impede transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

3.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

1 /4 flags

segment: construction

3 · Supply

none

4 · Sentiment

the CUSTOMER

0.00

confidence high · +0/−0 from 0 hits
0.7*prior (damped - label alone is weak)

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Revalidate every field The agent did not revalidate any specific fields like quantity, location, or timeline, moving directly to a priority question.

How ankit mistry did it on a 10.0/10 call —

you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.

−2.0 pts Discovery (5 Qs, woven naturally) The agent did not ask any of the required discovery questions about the customer's business, usage, or procurement.

How ankit mistry did it on a 10.0/10 call —

And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?

−2.0 pts Closure with price & timeline When the customer asked for price, the agent did not provide a price, a timeline for a price, or attempt to close; he deflected the request to other teams.

How ankit mistry did it on a 10.0/10 call —

0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.

habit You did 74% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.

objection The customer raised 1 objection you did not answer: send_price_will_think

But first, you confirm the rates for me, after that I can take this forward.

did well

Opener acknowledges platform submission

Uh, sir, actually you had created an inquiry on our portal for TMT bars and cement.

No unnecessary re-pitching

Uh, sir, actually you had created an inquiry on our portal for TMT bars and cement.

Summary

The customer, Balkrishna Cold Storage, responded to a call regarding their platform inquiry for TMT and cement. The customer immediately requested rates before proceeding. The agent did not attempt discovery or pricing, and instead arranged for the respective cement and construction teams to contact the customer, to which the customer agreed.

Coaching

When a customer asks for price upfront, instead of immediately handing off the call, first try to gather the minimum details needed (like quantity and location) to provide a quote.

Missed: CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
CL1 Opener acknowledges platform submission	2	pass	–	2.0	Uh, sir, actually you had created an inquiry on our portal for TMT bars and cement. The agent correctly referenced the customer's platform inquiry at the start of the call.
CL2 Revalidate every field	3	fail	0	0.0	The agent did not revalidate any specific fields like quantity, location, or timeline, moving directly to a priority question.
CL3 Discovery (5 Qs, woven naturally)	2	fail	0	0.0	The agent did not ask any of the required discovery questions about the customer's business, usage, or procurement.
CL4 Closure with price & timeline	2	fail	–	0.0	When the customer asked for price, the agent did not provide a price, a timeline for a price, or attempt to close; he deflected the request to other teams.
CL5 No unnecessary re-pitching	1	pass	–	1.0	Uh, sir, actually you had created an inquiry on our portal for TMT bars and cement. The agent did not re-pitch the portfolio and correctly acknowledged the customer's existing platform submission.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
send_price_will_think	mishandled	But first, you confirm the rates for me, after that I can take this forward.	Okay sir, I'll do one thing. I'll tell the cement team, I'll tell the construct team to connect with you, will that work?

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.736 heavy	16.2s	5.8s	58.0s	7.7s	270.4	0	6	6	3

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

4.8s

Hello.

agent

5.5s

Hello.

customer

6.3s

Yes.

हां।

agent

7.0s

Balkrishna Cold Storage?

બાલકૃષ્ણ કોલ્ડ સ્ટોરેજ?

customer

8.6s

Yes.

agent

9.3s

Uh, sir, I am speaking from JSW One, Jindal Steel Works.

અ, સર, મેં JSW One થી વાત કરું છું, જિંદાલ સ્ટીલ વર્ક્સ.

customer

12.0s

Yes, tell me.

हां, बोलिए।

agent

13.1s

Uh, sir, actually you had created an inquiry on our portal for TMT bars and cement. So, I just wanted to understand, do you want to take cement on priority or TMT bars, sir?

अ, सर, एक्चुअली आपने एक इन्क्वायरी बनाई थी हमारे पोर्टल पे फॉर TMT बार्स एंड सीमेंट। सो, आई जस्ट वांटेड टू अंडरस्टैंड आपको मतलब सीमेंट प्रायोरिटी पे लेना है कि TMT बार्स, सर?

customer

21.3s

Uh, both are on priority for me. But first, you confirm the rates for me, after that I can take this forward.

अ, मेरा दोनों प्रायोरिटी पे ही है। पर मेरेको पहले रेट्स कन्फर्म करोगे उसके बाद I can take this forward.

agent

25.9s

Okay sir, I'll do one thing. I'll tell the cement team, I'll tell the construct team to connect with you, will that work?

ठीक है सर, मैं एक काम करता हूं। मैं सीमेंट टीम को बोलता हूं, कंस्ट्रक्ट टीम को बोलता हूं आपसे कनेक्ट करने के लिए, चलेगा?

customer

30.3s

Yes.

हां।

agent

31.0s

Okay.