Call 21112178877223381 2026-09-07 · Ronak Mehta · 1:46
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | Interested | full conversation 24 turns, clean transcript (0% inaudible) | Hindi | 24 | customer_led (campaign_name:medium) |
Audio: clear: There is some background chatter, but it does not significantly impede transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: trader
material: cement
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.11
confidence high · +6/−11
from 15 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call immediately pivoted to a product mismatch (cement), so no steel requirement fields were revalidated.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
Rep opened with a generic question, forcing the customer to state they had already used the app.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
Rep asked about the current brand for TMT, but did not cover any other discovery questions.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
No unnecessary re-pitching
Then I can give you JSW Neo Steel in the future.
Summary
The customer submitted a requirement on the app for JSW Cement. The agent, from the steel team, correctly identified the product mismatch and offered to transfer the lead to the cement team. The agent then probed for a steel requirement, found the customer deals in TMT bars (currently using a competitor), and positioned JSW Neo Steel for future needs before ending the call.
Coaching
When a call comes from the platform, open by acknowledging their submission, for example: 'I see you've raised a requirement on our app...'. This avoids making the customer repeat themselves.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
Rep opened with a generic question, forcing the customer to state they had already used the app. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call immediately pivoted to a product mismatch (cement), so no steel requirement fields were revalidated. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 1 | 0.0 |
Rep asked about the current brand for TMT, but did not cover any other discovery questions. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
Customer had no immediate steel requirement, so no price or timeline was discussed or committed. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Then I can give you JSW Neo Steel in the future. After discovering the customer uses TMT, the rep correctly focused only on that product and did not pitch the full portfolio. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.62 | 26.9s | 16.5s | 62.6s | 8.5s | 341.3 | 0 | 12 | 11 | 13 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
3.0s
Hello? Hello?
हॅलो? हॅलो?
agent
4.0s
Yogesh ji, good afternoon, I'm Ronak Mehta speaking from JSW One. Do you have any material requirement right now?
योगेश जी, गुड आफ्टरनून, रोनक मेहता बात कर रहा हूं JSW One से। कुछ मटेरियल रिक्वायरमेंट है अभी?
customer
8.1s
Yes sir, in your app, I was checking your app, that's why I had put something in.
हां सर, आपका ऍप में, आपका ऍप में चेक कर रहा था, इसके लिए मैंने वो डाला था कुछ।
agent
11.3s
Yes, yes, what do you need in material?
जी जी, आपको क्या क्या चाहिए आपको मटेरियल में?
customer
13.3s
No sir, I buy JSW's cement.
नहीं सर, मैं सीमेंट लेता हूं JSW का।
agent
15.4s
JSW's cement? Okay. Sir, right now, for now, I am from the T- I mean, the steel team. Okay? I will give your number to the cement team. Okay? They will connect with you. But do you deal in steel right now? In HR, CR, in TMT bars?
JSW का सीमेंट? ओके। सर अभी तो फिलहाल मैं तो टी मतलब स्टील टीम से हूं। ओके? मैं आपका नंबर दे देता हूं सीमेंट टीम के पास। ओके? वो आपको कनेक्ट करेंगे। बट अभी स्टील में कुछ डील करते हैं आप? HR, CR में, TMT bars में?
customer
24.2s
No, I keep TMT bars, but right now I have another, Metrol company's, ongoing.
नहीं, TMT bar मैं रखता हूं, लेकिन मेरे पास अभी दूसरे Metrol कंपनी का चालू है।
agent
27.7s
I see. Do you have any requirement for TMT bars right now?
अच्छा। TMT bar में कुछ रिक्वायरमेंट है अभी?
customer
29.6s
No, not right now, not for now.
नहीं, अभी नहीं, फिलहाल नहीं है।
agent
31.2s
I see. And when you do, which brand do you deal in for TMT? So I can keep you in follow-up then.
अच्छा। और करते हैं तो कौनसे ब्रांड में करते हो आप TMT के? मैं आपको फिर रखूं फिर फॉलो अप में।
customer
34.4s
Metrol, I deal in Metrol, in Metrol.
Metrol, Metrol में करता हूं, Metrol में।
agent
36.4s
Is this brand primary or secondary? The make?
ये प्राइमरी या सेकेंडरी है ब्रांड? मेक?
customer
38.3s
It's from Jalna.
जालना से है वो।
agent
39.2s
Huh?
हां?
customer
39.8s
Jalna, Jalna.
जालना, जालना।
agent
40.7s
Jalna. No, no, I mean, do you take primary, primary, or do you take secondary quality?
जालना। नहीं नहीं, मतलब ये आप प्राइमरी, प्राइमरी लेते हो, सेकेंडरी लेते हो क्वालिटी?
customer
43.5s
No, I take primary.
नहीं, प्राइमरी लेता हूं।
agent
44.6s
Primary. Then I can give you JSW Neo Steel in the future.
प्राइमरी। तो मैं आपको JSW Neo Steel का दे सकता हूं फ्यूचर में।
customer
47.5s
Okay, we'll do it, we'll do that too, sir.
ठीक है ना, करेंगे, वो भी करेंगे सर अपन।
agent
49.1s
Okay. Okay, fine.
ठीक है। ओके, फाइन।
customer
50.3s
Do the cement thing for now, I'll do that, sir, okay, yours.
वो सीमेंट का कर दो अभी फिलहाल, वो करता हूं मैं सर, ठीक है आपका।
agent
52.4s
Okay.
ठीक है।
customer
53.0s
Thank you.
थैंक यू।
agent
54.3s
Okay, okay.
ओके, ओके।