Call 21112178944843651 2026-09-15 · Rohit Mishra · 0:53
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | General Enquiry | full conversation 9 turns, clean transcript (0% inaudible) | Hindi | 9 | customer_led (campaign_name:medium) |
Audio: clear: The call is put on hold and the recording ends during the IVR message.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call was put on hold by the customer before any requirement details could be revalidated.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent referenced the customer's company name but did not explicitly acknowledge that the customer had submitted a requirement on the platform.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
The call ended before any discovery questions could be asked.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
habit You did 73% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
habit You asked no questions at all on this call. Discovery is where the requirement comes from.
Summary
The agent introduced himself to the customer, Faizan from 'new RR steel'. Before the agent could fully state the purpose of the call, the customer placed the call on hold and it ended. No business details were discussed.
Coaching
Your opener needs to immediately state the reason for the call by referencing the customer's action, for example: 'I'm calling about the requirement you placed on our platform'.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 | This new RR steel करके The agent referenced the customer's company name but did not explicitly acknowledge that the customer had submitted a requirement on the platform. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call was put on hold by the customer before any requirement details could be revalidated. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call did not progress to the closure stage. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 |
The call was too short for any unnecessary re-pitching to occur. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.733 heavy | 6.3s | 2.3s | 44.4s | 2.4s | 190.5 | 0 | 4 | 4 | 0 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello.
agent
1.9s
Hello.
customer
2.9s
Yes, speak.
हां बोलो।
agent
3.9s
Uh Faizan ji, greetings, Rohit speaking from JSW One.
अह फैजान जी नमस्ते, रोहित बात कर रहा हूं JSW One से।
customer
6.4s
Yes?
agent
7.6s
Hello, Rohit speaking from JSW One.
हेलो, रोहित बात कर रहा हूं JSW One से।
customer
9.9s
Yes, speak.
हां बोलिए।
agent
12.6s
This new RR steel
ये न्यू आरआर स्टील करके
unknown
14.1s
The person you are speaking to has put your call on hold. Please stay on the line. The person you are speaking to has put your call on hold
ज्या व्यक्तीशी आपण बोलत आहात, त्यांनी आपला कॉल होल्डवर ठेवला आहे. कृपया लाईनवर रहा. आप जिस व्यक्ती से बात कर रहे हैं, उसने आपकी कॉल को होल्ड पर