Call 21112178972135281 2026-09-18 · sudeeps · 1:22
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | No_requirement | full conversation 24 turns, clean transcript (0% inaudible) | Hindi | 24 | customer_led (campaign_name:medium) |
Audio: clear: The call is heavily code-mixed with English technical terms.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: construction
material: binding wire
3 · Supply
US
spec_not_available
Customer required binding wire, which the agent stated is only supplied with TMT, not as a standalone product.
4 · Sentiment
the CUSTOMER
-0.34
confidence high · +4/−12
from 17 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call ended after a product mismatch was identified, so no revalidation of quantity, location, or timeline occurred.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
The agent asked about the nature of business, but the call ended on a product mismatch before other discovery questions could be asked.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The call was closed due to a product mismatch, so no price or timeline could be offered.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
did well
Opener acknowledges platform submission
Yes sir, your company was registered, a requirement also came from your end to us, sir.
No unnecessary re-pitching
Uh sir, that comes with TMT, we don't supply it like that.
Summary
The customer submitted an inquiry for wire rod but clarified on the call that they actually needed binding wire for their construction supply business. The agent correctly identified that JSW One does not supply binding wire as a standalone product. The call was professionally closed due to this product mismatch.
Coaching
Good job clarifying the product need early; next time, even on a mismatched lead, try to complete the revalidation and discovery steps to gather full information.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Yes sir, your company was registered, a requirement also came from your end to us, sir. The agent correctly acknowledged the customer's inbound requirement from the platform. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call ended after a product mismatch was identified, so no revalidation of quantity, location, or timeline occurred. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 1 | 0.0 | What do you do, sir? What is your nature of business? The agent asked about the nature of business, but the call ended on a product mismatch before other discovery questions could be asked. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call was closed due to a product mismatch, so no price or timeline could be offered. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Uh sir, that comes with TMT, we don't supply it like that. The agent correctly identified the product mismatch and did not attempt to pitch other irrelevant products. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.561 | 20.3s | 15.9s | 45.8s | 2.8s | 313.3 | 0 | 12 | 12 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.0s
Hello.
customer
0.9s
Yes, who?
हाँ कौन?
agent
1.6s
Yes, I'm speaking from JSW One.
हाँ बोल रहा हूँ JSW One से।
customer
3.8s
Yes.
agent
4.5s
Sir, good afternoon, Sudhir speaking, from JSW One MSME.
सर, good afternoon, सुधीर बोल रहा हूँ, JSW One MSME से।
customer
7.2s
Yes, good afternoon, tell me.
जी, good afternoon, बोलिए।
agent
8.4s
Yes sir, your company was registered, a requirement also came from your end to us, sir.
जी सर, ये आपका कंपनी रजिस्टर हुआ था, आपके एंड से एक requirement भी आई थी सर हमारे।
customer
11.4s
Yes, I had done that for a rate inquiry.
हाँ, वो rate inquiry के लिए मैंने किया था।
agent
13.1s
What do you do, sir? What is your nature of business?
क्या करते हो सर? आपका nature of business क्या है?
customer
14.9s
Ours is a construction supply business, so there is work for wire rod.
हमारा वो construction supply का काम है, तो wire rod का काम होता है।
agent
17.8s
Okay, where do you use it, I mean, this our wire rod in construction?
ओके, कहाँ पे use करते हैं मतलब ये हमारा wire rod construction में?
customer
20.0s
Sorry, I can't hear you, what are you saying?
Sorry, आवाज़ नहीं आ रही, क्या बोल रहे हो?
agent
21.3s
The requirement you have given for wire rod,
जो wire rod का आपने requirement दिया है,
customer
22.5s
Wire rod means that binding wire that comes, right?
Wire rod मतलब वो binding wire आता है वही ना?
agent
24.5s
So, binding wire is different, isn't it?
तो binding wire अलग होता है ना।
customer
25.5s
The binding wire you are talking about comes with TMT, sir.
Binding wire आप जो बोल रहे हो वो TMT के साथ आता है सर।
agent
27.6s
Okay, this which is called HB wire, yes, that is made of wire rod.
Okay, ये जो HB wire बोलते हैं, हाँ, वो wire rod का बना है।
customer
29.6s
Okay, so there was a small mistake in the inquiry.
Okay, तो थोड़ी inquiry में गलती हो गई।
agent
31.3s
You need bending wire?
आपको bending wire चाहिए?
customer
32.3s
Yes, do you have binding wire?
हाँ, binding wire होता है?
agent
33.5s
Uh sir, that comes with TMT, we don't supply it like that.
अह सर, वो तो TMT के साथ आता है, ऐसा supply नहीं करते हम।
customer
36.2s
Okay, so sorry, it was a wrong inquiry by mistake.
Okay, तो sorry वो गलती से wrong inquiry हो गई।
agent
38.1s
Okay, okay, no problem.
ठीक है, ठीक है, कोई बात नहीं।
customer
39.2s
Okay sir, okay.