Call 21112178884313741 2026-09-08 · abhinav gautam · 0:41
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | General Enquiry | full conversation 7 turns, clean transcript (14% inaudible) | Hindi | 7 | customer_led (campaign_name:medium) |
Audio: noisy: The audio is dominated by a loud background conversation in Hindi at the customer's end, which is transcribed as 'unknown'. The agent is not audible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent did not speak, so no requirement details were revalidated.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent did not speak or acknowledge the customer's platform submission.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
The agent did not speak, so no discovery questions were asked.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
habit You asked no questions at all on this call. Discovery is where the requirement comes from.
Summary
This was a failed connection where the agent did not speak. The customer said "Hello" multiple times, but there was no response from the agent. The call ended without any conversation taking place.
Coaching
You did not speak on this call. Please ensure you greet the customer and begin the conversation as soon as the line connects.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline CL5 No unnecessary re-pitching
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent did not speak or acknowledge the customer's platform submission. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The agent did not speak, so no requirement details were revalidated. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The agent did not speak, so no discovery questions were asked. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The agent did not speak, so no price, timeline, or closure was discussed. |
| CL5 No unnecessary re-pitching | 1 | fail | – | 0.0 |
The agent did not engage in any part of the pitch, failing to meet the basic requirement of a conversation. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.0 | –s | 1.8s | 39.2s | –s | too short | 0 | – | 3 | 0 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.9s
Okay, okay.
ठीक है ठीक है।
customer
2.0s
Hello.
unknown
2.8s
Not a little, it will be a thousand down for them.
थोड़े नहीं इनको हज़ार डाउन हो जाएंगे।
unknown
4.5s
Okay, okay.
ठीक है ठीक है।
customer
5.2s
Hello.
unknown
6.3s
[inaudible]
customer
7.5s
Hello.