Call 21112178954301921 2026-09-16 · dhruv · 1:26
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | General Enquiry | full conversation 23 turns, clean transcript (0% inaudible) | Hindi | 23 | customer_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the agent's side, but it does not significantly impact transcription quality.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.16
confidence high · +2/−1
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Only revalidated the delivery location; missed product specs, quantity, and timeline entirely.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
Only asked about the end application, missing all other discovery questions like monthly volume or current brands.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
Opener acknowledges platform submission
Uh sir, actually you had created a requirement on our portal, for TMT bars.
Closure with price & timeline
I'll get a quotation for this and revert to you, sir.
Summary
The customer, a CPWD contractor, confirmed a requirement for TMT bars for a project at Rajghat, Delhi. The agent confirmed the end-use and location but failed to gather critical details like quantity, grade, or timeline. The call ended with the agent promising to revert with a quotation.
Coaching
You must revalidate all key details like quantity, grade, and timeline before promising a quote, otherwise we cannot price the requirement accurately.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Uh sir, actually you had created a requirement on our portal, for TMT bars. Agent correctly referenced the customer's action on the portal. |
| CL2 Revalidate every field | 3 | fail | 1 | 0.0 | And where do you need this material, sir? Only revalidated the delivery location; missed product specs, quantity, and timeline entirely. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 1 | 0.0 | Do you need this for self-consumption or are you trading, sir? Only asked about the end application, missing all other discovery questions like monthly volume or current brands. |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | I'll get a quotation for this and revert to you, sir. Agent committed to a next step (providing a quote) and set a timeline (reverting). |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 |
Agent did not perform any unnecessary re-pitching and focused on the customer's inbound request. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.611 | 18.4s | 11.7s | 55.9s | 3.2s | 316.3 | 0 | 11 | 12 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello?
हेलो?
agent
1.0s
Hello?
हेलो?
customer
1.5s
Yes.
हां जी।
agent
2.1s
Uh sir, I am speaking from JSW One.
अह सर JSW One से बात कर रहा हूं मैं।
customer
3.6s
Yes, yes.
हां जी, हां जी।
agent
4.2s
Am I speaking with Gupta ji?
गुप्ता जी से बात हो रही है मेरी?
customer
5.2s
Yes, yes.
हां जी, हां जी।
agent
6.1s
Uh sir, actually you had created a requirement on our portal, for TMT bars.
अह सर एक्चुअली आपने एक रिक्वायरमेंट बनाई थी हमारे पोर्टल पे, TMT bars की।
customer
9.1s
Yes.
हां जी।
agent
9.9s
So sir, I wanted to understand, do you need this for end application, sir? Or like, what is the process, sir?
तो सर मुझे समझना था, ये आपको एंड एप्लीकेशन के लिए चाहिए सर? कि मतलब कैसे क्या प्रोसेस है सर?
customer
13.0s
I didn't understand, sir.
मैं समझा नहीं सर।
agent
14.2s
Do you need this for self-consumption or are you trading, sir?
ये आपको सेल्फ कंसम्पशन के लिए चाहिए कि ट्रेड कर रहे हैं सर आप?
customer
16.6s
No no no, I am a contractor in CPWD.
नहीं नहीं नहीं, मैं ना कॉन्ट्रैक्टर हूं CPWD में।
agent
18.8s
Oh, you are on a contracting basis.
अच्छा आप कॉन्ट्रैक्टिंग बेसिस पे हैं।
customer
20.1s
Yes.
हां।
agent
20.7s
I understood.
समझ गया मैं।
customer
21.3s
Yes. Meaning, you can consider it self-use in a way.
हां जी। मतलब सेल्फ यूज़ ही समझ लो आप एक तरीके से।
agent
24.3s
Understood. And where do you need this material, sir?
समझ गया। और ये जो आपको कहां चाहिए सर मटेरियल?
customer
26.4s
Delhi, Rajghat.
दिल्ली, राजघाट।
customer
27.9s
The memorial of Mahatma Gandhi ji, I need it there.
महात्मा गांधी जी की समाधि है ना, वहां पर चाहिए।
agent
30.1s
Okay.
ठीक है।
agent
30.7s
I'll get it done, sir. I'll get a quotation for this and revert to you, sir.
मैं करवा देता हूं सर, कोटेशन निकलवा देता हूं इसका और आपको रिवर्ट करता हूं सर।
customer
33.6s
Okay, okay.
ठीक है, ठीक है।