Call 21112178852635411 2026-09-04 · dhruv · 1:28
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | Wrap up time exceeded :0 | full conversation 25 turns, clean transcript (0% inaudible) | English | 25 | customer_led (campaign_name:medium) |
Audio: clear: The agent's voice is slightly distant compared to the customer's.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
spec_not_available
Agent stated the 300kg requirement for 16mm TMT cannot be served: "300 kg won't be we won't be able to serve you."
4 · Sentiment
the CUSTOMER
+0.33
confidence high · +2/−0
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent only confirmed the product type ("TMT bars?") and grade ("JSW One is what you require"), but failed to revalidate the quantity breakdown, delivery location, or timeline.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent started with a generic cold-call opening "Sir, any requirement in steel?" instead of acknowledging the customer's platform submission.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked about the customer's end use, monthly consumption, or current procurement habits.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
Closure with price & timeline
I'll share you the quotations for that. Uh, give me some time, I'll give you the quotations.
Summary
The customer inquired about the price for 15.3 tons of JSW TMT bars in various sizes. The agent failed to acknowledge the customer's platform submission, instead treating it as a new inquiry. The agent noted that a 300kg line item was below the minimum order quantity and could not be served, then promised to send a quotation for the remaining items.
Coaching
For a customer-led inquiry, always start by acknowledging their platform submission, like 'I see you've placed a requirement for TMT bars,' to show you have their details and make the call more efficient.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent started with a generic cold-call opening "Sir, any requirement in steel?" instead of acknowledging the customer's platform submission. |
| CL2 Revalidate every field | 3 | fail | 2 | 0.0 |
The agent only confirmed the product type ("TMT bars?") and grade ("JSW One is what you require"), but failed to revalidate the quantity breakdown, delivery location, or timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked about the customer's end use, monthly consumption, or current procurement habits. |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | I'll share you the quotations for that. Uh, give me some time, I'll give you the quotations. The agent committed to providing a price and set a next step, even though the timeline was vague. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 |
The agent did not perform any unnecessary re-pitching of the product portfolio. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.511 | 18.4s | 17.6s | 52.0s | 4.5s | 264.1 | 0 | 12 | 13 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
4.6s
Hello?
agent
5.7s
Hello.
customer
6.4s
Hi, who are you?
agent
7.7s
Sir, calling from JSW One MSME.
customer
9.9s
Okay.
agent
11.3s
Sir, any requirement in steel?
customer
13.6s
Yes, there is, sir. Actually we need 15 tons.
Yes, there is, sir. Actually we need fifteen tons.
agent
16.7s
Okay.
customer
17.7s
Uh, what was the price?
agent
19.3s
So 15 tons of what, sir?
So fifteen tons of what, sir?
customer
21.1s
Huh?
customer
21.8s
We want 8 mm 5 tons, 10 mm 5 tons, 12 mm 5 tons, 16 mm 300 kgs.
agent
28.0s
Okay.
customer
28.7s
Proportionately, ah.
agent
30.2s
Okay. And I see the details that sir over here that 300 kg won't be we won't be able to serve you.
customer
35.0s
300 mm means half ton.
300 mm bole to half ton.
agent
37.0s
You require this in TMT bars?
customer
38.7s
Yes, yes, yes. TMT bars. 550 D.
agent
41.0s
Okay. And this is JSW One...
customer
42.0s
JSW One.
agent
42.7s
JSW One is what you require. Okay. I'll share you the quotations for that.
customer
45.5s
Okay.
agent
45.9s
Uh, give me some time, I'll give you the quotations.
customer
47.9s
Okay.
ठीक है।
agent
48.7s
Okay, thank you.