Call 21112178825918351 2026-09-01 · Anupreeti Mahadik · 3:20
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | — | full conversation 48 turns, clean transcript (2% inaudible) | Hindi | 48 | customer_led (campaign_name:medium) |
Audio: clear: The agent mentions the customer's voice is breaking at one point, but the customer is still mostly audible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
7.5/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.38
confidence high · +4/−2
from 12 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−1.5 pts
Revalidate every field
Agent confirmed product, thickness/width, and quantity, and probed for timeline, but did not revalidate the delivery location/pincode.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−1.0 pts
Discovery (5 Qs, woven naturally)
Agent successfully discovered the end use (LPG stove parts) and current brands used, but did not ask about monthly tonnage, JSW share, or payment terms.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
Opener acknowledges platform submission
Sir, do you have any requirement, what do you want to know about sheets? Your account was registered on our portal, so you have given this for Helix H
Closure with price & timeline
I will check the inquiry once and then send you the rates.
Summary
The customer, an LPG stove parts manufacturer, had submitted an inquiry for HR sheets. During the call, they added several more complex requirements, including various thicknesses, slit coils, and a TMT flat bar. The agent gathered most of the details and, when faced with the complex TMT request, successfully moved the conversation to WhatsApp to get the full requirement in writing. The call ended with the agent committing to provide rates after reviewing the details.
Coaching
When a customer adds multiple new items to their inquiry, use that as an opportunity to ask about their total monthly requirement to understand the full size of the opportunity.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Sir, do you have any requirement, what do you want to know about sheets? Your account was registered on our portal, so you have given this for Helix Hotal sheet, given an inquiry. Agent correctly referenced the customer's inquiry submitted via the online portal. |
| CL2 Revalidate every field | 3 | partial | 4 | 1.5 | So what you have given me now is four mm, twelve hundred fifty, twenty-five hundred in this. And you have given for eight tons... Is this a live inquiry or sir, do you mean Agent confirmed product, thickness/width, and quantity, and probed for timeline, but did not revalidate the delivery location/pincode. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | partial | 2 | 1.0 | Uh sir, can you tell me a little about the company? Are you in manufacturing or in this? ... Which make do you use sir, currently right now? Agent successfully discovered the end use (LPG stove parts) and current brands used, but did not ask about monthly tonnage, JSW share, or payment terms. |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | I will check the inquiry once and then send you the rates. Given the complex, multi-item inquiry, the agent correctly committed to reverting with a price after checking the details. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 |
Agent did not perform any unnecessary re-pitching and focused entirely on capturing the customer's detailed requirements. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.363 | 42.9s | 75.2s | 81.9s | 6.7s | 346.9 | 0 | 23 | 25 | 16 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello
हेलो
agent
1.4s
Hello, am I speaking with Mukesh ji?
हेलो, मुकेश जी से बात कर रहे हैं?
customer
3.1s
Yes.
हां जी।
agent
3.8s
Sir, Anupreeti speaking from JSW One.
सर, अनुप्रीति बात कर रही हूं जेएसडब्ल्यू वन से।
customer
6.0s
Yes.
हां जी।
agent
6.6s
Sir, do you have any requirement, what do you want to know about sheets? Your account was registered on our portal, so you have given this for Helix Hotal sheet, given an inquiry.
सर कोई रिक्वायरमेंट है क्या जानना चाहते है क्या शीट में? आपका अकाउंट रजिस्टर था हमारे पोर्टल पे तो आपने यहां पे हेलिक्स होटल शीट का ये दिया है, इंक्वायरी इंक्वायरी दिया है।
customer
12.9s
Hmm.
हम्म।
agent
14.0s
Uh sir, can you tell me a little about the company? Are you in manufacturing or in this?
अह सर थोड़ा मतलब आप बता सकते हो कंपनी के बारे में? आप मैन्युफैक्चरिंग में हो या इसमें हो?
customer
16.9s
Yes, I am in manufacturing. I make LPG stove parts.
हां जी, मैन्युफैक्चरिंग में हूं। मैं एलपीजी स्टोव पार्ट्स बनाता हूं।
agent
19.5s
Okay. And which make? Which make do you use?
अच्छा। और कौन सा मेक? कौन सा मेक यूज करते हो?
customer
21.7s
Yes?
हां जी?
agent
22.3s
Which make do you use sir, currently right now?
कौन सा मेक यूज करते हो सर करेंटली अभी?
agent
24.4s
Meaning, do you use JSW's or some other?
मतलब जेएसडब्ल्यू का यूज करते हो या दूसरा कोई?
customer
26.3s
No, for now, I use whatever is available in the market. Tata also comes, JSW also comes.
नहीं फिलहाल तो मैं जो मार्केट में अवेलेबल का मिलता है वो करता हूं। टाटा भी आता है, जेएसडब्ल्यू भी आता है।
agent
30.3s
Okay, okay sir.
ओके ओके सर।
customer
31.3s
Yes.
हां जी।
agent
31.9s
Okay sir. I will check the inquiry once and then send you the rates. Is this a live inquiry or sir, do you mean
ठीक है सर। मैं एक बार चेक करती हूं इंक्वायरी और आपको फिर रेट्स भेजती हूं। अभी लाइव इंक्वायरी है या सर आपको मतलब
customer
35.3s
No, there is an inquiry for two-three, two-three items. If you send me its current rate etc., then something, my order is placed every next week.
नहीं दो तीन, दो तीन आइटम की इंक्वायरी तो है। एक बार आप मेरे को उसका करंट रेट वगेरा भेजोगे तो कुछ नेक्स्ट हर वीक में मेरा ऑर्डर बनता ही है।
agent
39.7s
Okay, I understood sir. So what you have given me now is four mm, twelve hundred fifty, twenty-five hundred in this. And you have given for eight tons, meaning you have given it in forty, fifty pieces.
अच्छा समझ गई सर। तो अभी आपने जो दिया है मुझे वो चार एमएम, बारह सौ पचास, पच्चीस सौ इसमें दिया है। और आठ टन का दिया है आपने मतलब फोर्टी, पचास पीस में दिया है।
customer
46.0s
In forty-nine pieces.
फोर्टी नाइन पीस में।
customer
47.3s
Yes.
हां जी।
agent
48.1s
Okay. So this is the only inquiry? Do you want to add or reduce anything in this?
ओके। सो यही इंक्वायरी है? इसमें कुछ ऐड करना है या कम करना है?
customer
50.4s
In that, same, the size will remain the same, only the thickness is different. Two point two, from two point two to two point nine, four mm and five mm. I need the rate for these four sizes. And are there HR coils? One mm, six five
उसमें सेम, साइज तो सेम रहेगी सिर्फ थिकनेस अलग-अलग है। टू पॉइंट टू, टू पॉइंट टू से लेके टू पॉइंट नाइन, फोर एमएम और फाइव एमएम। ये चार साइज का रेट चाहिए। और एक एचआर की कॉइल्स रहती है क्या? वन एमएम, सिक्स फाइव
agent
58.3s
One mm, six five and?
वन एमएम, सिक्स फाइव और?
customer
59.6s
Five zero.
फाइव जीरो।
agent
100.5s
Fifty.
पचास।
customer
101.8s
Point five zero yes. This one mm
पॉइंट फाइव जीरो हां। ये एक एमएम
agent
103.0s
Okay. Okay.
ठीक है। अच्छा।
customer
103.7s
Point six five and point zero five zero.
पॉइंट सिक्स फाइव और पॉइंट जीरो फाइव जीरो।
agent
105.8s
Okay.
ओके।
customer
106.6s
Okay?
ठीक है?
agent
107.0s
What is the width?
विड्थ कितनी है?
customer
108.0s
The width of the coils will be one ninety-nine.
विड्थ रहेगी कॉइल्स की वन नाइनटी नाइन।
agent
109.8s
One ninety-nine. Do you need it in slit?
वन नाइनटी नाइन। स्लिट में चाहिए क्या आपको?
customer
111.4s
Yes, in slit.
हां जी, स्लिट में।
agent
112.5s
Okay. And?
अच्छा। और?
customer
113.4s
I need one wire rod, the TMT you have, right? In that, there is a flat bar. The thickness will be four mm.
एक ये वायर रॉड चाहिए जो आपने टीएमटी है ना? उसमें फ्लैट सरिया रहता है। थिकनेस रहेगी चार एमएम।
agent
118.1s
What in TMT?
टीएमटी में क्या?
customer
119.0s
I need a bar in flat, a flat bar.
फ्लैट में सरिया चाहिए, फ्लैट सरिया।
agent
120.4s
Hello?
हेलो?
customer
121.0s
The one that is square type, right?
स्क्वायर टाइप रहता है ना जो?
agent
122.4s
Sir, your voice is breaking.
सर आपका वॉइस ब्रेक हो रहा है।
customer
124.3s
Okay.
अच्छा।
customer
125.1s
Okay, you tell me this much then
ठीक है आप मेरे को इतना बता दो फिर
agent
126.1s
I'll just, I'll WhatsApp you. I'll just write 'hi' on WhatsApp. You then send the requirement there, I will give it according to that. Until then, this HR one and the one you gave for Helix, I will look into that.
मैं एक बार, मैं व्हाट्सएप करती हूं आपको। एक बार व्हाट्सएप पे हाय मैं लिख देती हूं। आप फिर वहां पे रिक्वायरमेंट भेज दो, उसके हिसाब से मैं देती हूं। तब तक ये जो एचआर का और इसका जो आपने दिया है हेलिक्स का, वो मैं देखती हूं।
customer
133.1s
Okay.
ठीक है।
agent
134.4s
Thank you.
थैंक यू।
customer
135.2s
[inaudible]